2020 Ford Escape Hybrid Problems, Complaints & Recalls
- Compared with other Escape Hybrid years
- Far more complaints than other years 2nd of 15 for complaints
- Safety recalls
- 1 recall: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 288 complaints with NHTSA about the 2020 Ford Escape Hybrid. That ranks 2nd out of 15 Escape Hybrid model years for complaints. The most reported problem area is structure (105 complaints, 36%), typically at around 37,500 miles. Complaints mention 1 crash, 1 fire, 5 injuries. There is 1 safety recall covering this model year. NHTSA has opened 2 defect investigations involving it.
- 288owner complaints
- 1safety recalls
- 2NHTSA investigations
- 1complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 Ford Escape Hybrid problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Structure problems | 105 | 36% | 37,500 | “driver side door” (45%) | $2,750 |
| Engine problems | 64 | 22% | 37,400 | “engine contacted” (14%) | — |
| Unknown or Other | 64 | 22% | 1,566 | — | — |
| Electrical System | 42 | 15% | 25,150 | — | — |
| Power Train | 30 | 10% | 11,600 | — | — |
| Back Over Prevention | 7 | 2% | 80,500 | — | — |
| Lane Departure | 6 | 2% | 3,250 | — | — |
| Visibility/wiper | 6 | 2% | 2,200 | — | — |
| Forward Collision Avoidance | 5 | 2% | — | — | — |
| Fuel/propulsion System | 5 | 2% | 28,799 | — | — |
| Service Brakes | 5 | 2% | — | — | — |
| Vehicle Speed Control | 5 | 2% | 5,000 | — | — |
| Steering | 4 | 1% | — | — | — |
| Air Bags | 3 | 1% | — | — | — |
| Fuel System, Gasoline | 3 | 1% | 19,000 | — | — |
| Exterior Lighting | 2 | 1% | 2,002 | — | — |
| Latches/locks/linkages | 2 | 1% | 21,750 | — | — |
| Electronic Stability Control (esc) | 1 | 0% | 5,000 | — | — |
| Engine and Engine Cooling | 1 | 0% | 38,000 | — | — |
| Seats | 1 | 0% | 11,800 | — | — |
| Service Brakes, Air | 1 | 0% | 29,859 | — | — |
| Service Brakes, Hydraulic | 1 | 0% | — | — | — |
| Tires | 1 | 0% | — | — | — |
| Visibility | 1 | 0% | — | — | — |
| Wheels | 1 | 0% | 2,109 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 Ford Escape Hybrid recalls (1)
Tap a recall to see the problem, the risk and the fix.
Power train:automatic transmission:control module (tcm/pcm/tecm)
Problem: Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick Hybrid and 2020 Escape Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
Risk: A loss of drive power increases the risk of a crash.
Fix: Dealers will update the HPCM software, free of charge. Owner notification letters were mailed February 12, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning January 15, 2026. This is an expansion of Recalls 24V330 (24S33) and 25V133 (25S16).
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Failed Door Check Arm Attachment Point (PE23013) — opened Jul 7, 2023, closed Jan 24, 2024.
- Pedestrian alert sounds (DP22005) — opened Jan 27, 2023, closed Aug 7, 2023, led to recall 22V063000.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
Brought vehicle in for Manufacturer Recall Number26C11 NHTSA Recall Number26V123 During the recall, the reprogramming procedure was unsuccessful and left my APIM non-operational. Fremont Ford returned the vehicle to me without a functioning display screen or backup camera while waiting for the…
The thin metal gear shift dial has peeled extensively beginning in 2022 leaving RAZOR SHARP edges that cause constant skin lacerations as it's impossible to change gears and not to touch the sharp edges. I understand this is a very common problem with 2020 Ford models. Ford has now corrected the…
The rear cross traffic sensors are not detecting cross traffic when in reverse every time. It will work sometimes, but it failed to work at all for weeks. I have video showing it not working properly. I brought this to the dealership and was told that this is something that I will be required to…
I went to [XXX] for the weekend, and on Sunday XXX I just left a restaurant and my car was parked on the street. As I left I was driving down a one way public street. I thought I hit a parked car to my right because I heard a noise that sounding like I hit something. I looked in the mirror and saw…
The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the panoramic sunroof center trim piece became dislodged. The contact associated the failure with Technical Service Bulletin: 23-213 and stated it was a known issue with the panoramic sunroof center…
Other Ford Escape Hybrid years
← 2013 Escape Hybrid · 2021 Escape Hybrid →
| Year | Complaints | Recalls |
|---|---|---|
| 2025 Escape Hybrid | 1 | 0 |
| 2024 Escape Hybrid | 4 | 0 |
| 2023 Escape Hybrid | 24 | 0 |
| 2022 Escape Hybrid | 68 | 0 |
| 2021 Escape Hybrid | 124 | 1 |
| 2020 | 288 | 1 |
| 2013 Escape Hybrid | 5 | 0 |
| 2012 Escape Hybrid | 15 | 0 |
| 2011 Escape Hybrid | 37 | 0 |
| 2010 Escape Hybrid | 59 | 0 |
| 2009 Escape Hybrid | 153 | 0 |
| 2008 Escape Hybrid | 443 | 0 |
| 2007 Escape Hybrid | 124 | 0 |
| 2006 Escape Hybrid | 219 | 0 |
| 2005 Escape Hybrid | 178 | 0 |
See all Ford Escape Hybrid problems by year, every Ford model, or the Ford VIN decoder.
Similar Ford models
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Frequently asked questions
What are the most common problems with the 2020 Ford Escape Hybrid?
Owners most often report structure, engine, unknown or other problems. The top one, structure, accounts for 105 complaints.
Was there a recall on the 2020 Ford Escape Hybrid?
Yes, 1 safety recall. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 Ford Escape Hybrid a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Escape Hybrid model years, the 2020 has far more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.