2011 Heartland North Country Problems, Complaints & Recalls

Problem: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2010-2011 Elkridge, North Country, North Trail FW, 2011 Big Country, Bighorn, Caliber, Country Ridge, Cyclone, Edge, Focus, Graystone, Landmark, MPG, North Trail TT, Road Warrior, Sundance, Sundance TT, Sundance XLT FW, Sundance XLT TT, Trail Runner, 2018 Fuel TT, 2016-2018 Sundance XLT TT, and Torque TT recreational vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Fix: Heartland will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Heartland customer service at 1-877-262-8032, or Kidde customer service toll free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

Problem: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

Risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.

Fix: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.

Problem: Heartland is recalling certain model year 2011 north country 30bhs and 32bhdd travel trailers. The cord for hooking into an external electrical power supply has the potential to drape directly in front of the furnace exhaust.

Risk: This contact could cause damage to the power cord which could result in a fire.

Fix: The manufacturer is in the process of developing a remedy for this issue. The recall is expected to begin during august 2011. Owners may contact heartland at 1-877-262-8032.

Problem: Heartland is recalling certain model year 2010-2011 north trail travel trailers. The suspension can come in contact with the lp pipe mounted on the frame under the trailer above the equalizer arm. Continued contact could cause a leak to develop.

Risk: This occurrence could have a potential for a fire which could result in serious bodily injury and/or property damage.

Fix: Dealers will correct the vehicles as necessary free of charge. The safety recall began on march 15, 2011. Owners may contact heartland at 1-877-262-8032.

Problem: Heartland is recalling certain model year 2011 travel trailers equipped with 15"x6" white spoke or modular design steel wheels with a six hole bolt pattern. Some of the wheels may have inadequate weld penetration between the outer ring and the center plate due to improper plate alignment.

Risk: There could be a potential wheel failure and wheel loss increasing the risk of a crash, or personal injury.

Fix: Heartland will replace the wheels free of charge. The safety recall began on december 15, 2010. Owners may contact heartland at 877-262-8032.

Problem: Heartland is recalling certain model year 2011 north country travel trailers, manufactured from july 14, 2010, through september 14, 2010, equipped with atwood 35 series range ovens. A potential exists for a small fracture within the line delivering gas to the oven cavity burner. Such a fracture may cause propane gas to leak from the line.

Risk: A propane leak in the presence of an ignition source could result in a fire and/or explosion causing property damage and/or personal injury.

Fix: Heartland is working with atwood and will replace or repair the stoves free of charge. The safety recall began on october 22, 2010. Owners may contact atwood at 1-574-266-4749 or heartland at 1-877-262-8032.

Problem: Heartland has notified nhtsa of a noncompliance on certain model year 2010-2011 trail runner and north country travel trailers for failing to comply with the requirements of part 567, "certification." the federal identification label does not contain the correct gross axle weight rating (gawr) information. The label states the gawr for each axle to be 5,200 lbs when the actual gawr is 5,080 lbs.

Risk: Towing a vehicle with the axles loaded beyond the specified weight rating may result in axle failure leading to poor vehicle handling and increasing the risk of a crash causing property damage or personal injury.

Fix: Dealers will mail to consumers the corrected label or the customer will have the option for dealers to install the label free of charge. The recall began on may 14, 2010. Owners may contact heartland warranty/service department by email at [email protected], or by phone at 1-877-262-8032.