2013 Infiniti JX35 Problems, Complaints & Recalls
- Compared with other JX35 years
- Not enough data
- Safety recalls
- 7 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 280 complaints with NHTSA about the 2013 Infiniti JX35. The most reported problem area is air bags (87 complaints, 31%), typically at around 7,702 miles. Complaints mention 7 crashes, 1 fire, 7 injuries. There are 7 safety recalls covering this model year. NHTSA has opened 3 defect investigations involving it.
- 280owner complaints
- 7safety recalls
- 3NHTSA investigations
- 7complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2013 Infiniti JX35 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Air Bags problems | 87 | 31% | 7,702 | “air bag” (51%) | — |
| Power Train problems | 79 | 28% | 99,500 | “transmission failed” (10%) | — |
| Electrical System | 36 | 13% | 12,000 | — | — |
| Service Brakes | 24 | 9% | 23,100 | — | — |
| Unknown or Other | 24 | 9% | 55,000 | — | — |
| Engine | 15 | 5% | 68,500 | — | — |
| Exterior Lighting | 15 | 5% | 74,000 | — | — |
| Structure | 13 | 5% | 57,100 | — | — |
| Vehicle Speed Control | 13 | 5% | 42,000 | — | — |
| Fuel/propulsion System | 8 | 3% | 13,000 | — | — |
| Suspension | 8 | 3% | 4,000 | — | — |
| Seat Belts | 7 | 3% | 16,100 | — | — |
| Seats | 7 | 3% | 8,900 | — | — |
| Steering | 6 | 2% | 15 | — | — |
| Visibility/wiper | 4 | 1% | 34,500 | — | — |
| Service Brakes, Hydraulic | 3 | 1% | 5,000 | — | — |
| Wheels | 3 | 1% | 77,654 | — | — |
| Fuel System, Gasoline | 2 | 1% | 76,383 | — | — |
| Back Over Prevention | 1 | 0% | 29,000 | — | — |
| Engine and Engine Cooling | 1 | 0% | 4,000 | — | — |
| Equipment Adaptive/mobility | 1 | 0% | 9,888 | — | — |
| Forward Collision Avoidance | 1 | 0% | — | — | — |
| Tires | 1 | 0% | 19,000 | — | — |
| Traction Control System | 1 | 0% | 146,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2013 Infiniti JX35 recalls (7)
Tap a recall to see the problem, the risk and the fix.
Air bags:sensor:occupant classification
Problem: Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Risk: If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
Fix: Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.
Air bags:sensor:occupant classification; air bags:frontal
Problem: Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2015 Altima and Pathfinder vehicles, 2013-2014 Nissan Sentra vehicles, 2013 Infiniti JX35 vehicles, 2014-2015 Infiniti QX60 vehicles and 2014 Infiniti QX60 Hybrid vehicles. The affected vehicles received an incorrect occupant classification system (OCS) control unit during a repair. These OCS control units may incorrectly classify the front passenger seat as empty, when it is occupied by an adult.
Risk: If the OCS does not detect an adult occupant in the passenger seat, the passenger air bag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
Fix: Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on November 30, 2015. Owners may contact Nissan at 1-800-647-7261.
Structure:body:hood:hinge and attachments
Problem: Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured June 20, 2012, to November 18, 2013, 2014 Nissan Pathfinder Hybrid vehicles manufactured July 18, 2013, to November 18, 2013, 2013 Infiniti JX35 vehicles manufactured November 29, 2011, to June 14, 2013, and 2014 QX60 vehicles manufactured May 16, 2013, to November 18, 2013, and 2014 Infiniti QX60 Hybrid vehicles manufactured July 18, 2013, to November 18, 2013. In the affected vehicles the hood release cable assembly may have been installed incorrectly preventing the latching claw from fully engaging. The secondary latch may remain in the open position when the hood is closed.
Risk: If the primary hood latch is released and the secondary latch fails during operation of the vehicle, it could cause the hood to open during vehicle operation impairing the driver's vision, increasing the risk of a vehicle crash.
Fix: Nissan will notify owners, and dealers will modify the angle of the hood release mechanism to provide additional length to the release cable, free of charge. The recall began on March 9, 2015. Owners may contact Nissan customer service at 1-800-647-7261.
Air bags:frontal; electrical system:software
Problem: Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Altima, LEAF, Pathfinder, and Sentra, model year 2013 NV200 (aka Taxi) and Infiniti JX35 and model year 2014 Infiniti Q50 and QX60 vehicles. In the affected vehicles, the occupant classification system (OCS) software may incorrectly classify the passenger seat as empty, when it is occupied by an adult.
Risk: If the OCS does not detect an adult occupant in the passenger seat, the passenger airbag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
Fix: Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on April 14, 2014. Owners may contact Nissan at 1-800-647-7261.
Electrical system:software; service brakes, hydraulic:antilock/traction control/electronic limited slip
Problem: Nissan is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured April 18, 2012, through September 20, 2013; model year 2013 Infiniti JX35 vehicles manufactured September 15, 2011, through January 16, 2013; and model year 2014 Infiniti QX60 vehicles manufactured January 17, 2013, through September 20, 2013. In the affected vehicles, during light braking on rough roads, the antilock brake system (ABS) brake pressure output software may lead to an increase in stopping distance.
Risk: The increased stopping distance may increase the risk of a crash.
Fix: Nissan will notify owners, and dealers will reprogram the ABS, free of charge. The recall began on November 18, 2013. Owners may contact Nissan at 1-800-647-7261.
Air bags
Problem: Nissan is recalling certain model year 2013 Altima, LEAF, Pathfinder, Sentra, and Infiniti JX35 vehicles. Sensors within the passenger Occupant Detection System (ODS) may have been manufactured out of specification. This may cause the system to malfunction and permanently suppress the passenger airbag.
Risk: If the vehicle is involved in a crash necessitating airbag deployment and the passenger airbag is suppressed, there may be an increased risk of personal injury.
Fix: Nissan will notify owners, and dealers will inspect the ODS sensors and replace them as neccessary, free of charge. The recall began on May 6, 2013. Owners may contact Nissan Customer Service at 1-800-647-7261.
Fuel system, gasoline:storage:tank assembly
Problem: Nissan is recalling certain model year 2013 Infiniti JX35 vehicles manufactured from February 15, 2012, through June 22, 2012. Due to an assembly issue, the fuel transfer tube may be misrouted inside the fuel tank. As a result, the fuel level float may be prevented from dropping as the fuel is consumed and the fuel guage may read a fuel level higher than actually exists.
Risk: If the fuel guage does not accurately show when the tank is becoming empty, the vehicle may run out of gas unexpectedly, stalling, and increasing the risk of a crash.
Fix: Nissan will notify owners, and dealers will inspect and re-route the fuel transfer tube and install a new O-ring, free of charge. The recall began on September 10, 2012. Owners may contact Nissan customer service at 1-800-647-7261.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Occupant Classification System Failure (EA15004) — opened Aug 31, 2015, closed May 2, 2017, led to recall 15V681000.
- Occupant Classification System Failure (RQ15001) — opened Mar 18, 2015, closed Sep 1, 2015.
- Collision Mitigation System Malfunction (PE12022) — opened Jul 26, 2012, closed Nov 29, 2012.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The contact owns a 2013 Infiniti JX35. The contact stated that while pulling into a parking space, the vehicle hesitated while driving forward. After parking the vehicle, the contact later returned and started the vehicle; however, while driving a short distance, the vehicle suddenly lost…
subframe rot due to poor quality metal - 2 mechanics, including dealer said unsafe to drive with 140k miles on the automobile. If driven, the mechanics said the car can fail and cause an accident. Should be scrapped or pay $14k to replace Problem is confirmed by dealer and a 2nd mechanic's opinion…
The contact owns a 2013 Infiniti JX35. The contact stated that for the past several months, the air bag warning light had been intermittently illuminated, and the fuel gauge had failed to indicate the proper fuel levels in the fuel tank. Additionally, it was difficult to open the hood. The contact…
The front and rear subframes of my 2013 Infiniti JX35 has experienced severe corrosion, perforation, and structural weakening, resulting in an unsafe driving condition. The corrosion is extensive enough to compromise suspension geometry, stability, and overall vehicle control. A structurally…
My Infiniti driver's seat malfunctioned, crushed and pinned me, and ripped my hip out of socket when I was extracted. I'm being scheduled for surgery for a labral tear. Seat malfunctioned again in the Infiniti Roseville parking lot, and the Infiniti agent stated, on video, that the seat "motor is…
Other Infiniti JX35 years
| Year | Complaints | Recalls |
|---|---|---|
| 2013 | 280 | 7 |
See all Infiniti JX35 problems by year, every Infiniti model, or the Infiniti VIN decoder.
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Frequently asked questions
What are the most common problems with the 2013 Infiniti JX35?
Owners most often report air bags, power train, electrical system problems. The top one, air bags, accounts for 87 complaints.
Was there a recall on the 2013 Infiniti JX35?
Yes, 7 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2013 Infiniti JX35 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other JX35 model years, the 2013 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.