2003 Keystone Challenger Problems, Complaints & Recalls

Problem: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Problem: Certain fifth wheel and travel trailers equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in certain tubing in the refrigerator which could allow pressurized flammable coolant solution to be released into an area where an ignition source (gas flame) is present.

Risk: This could result in a fire.

Fix: Keystone rv will be working with dometic in order to repair these refrigerators (please see 06e076). Dometic will repair these refrigerators by installing a secondary burner housing and thermal fuses free of charge. Dometic has retained stericycle inc. To manage this campaign. Stericycle will assist you in locating dealerships or service centers and will provide assistance with scheduling of appointments. Owners may contact dometic/stericycle at 1-888-446-5157 or keystone rv at 574-535-2100.

Problem: On certain travel trailers equipped with samsung microwave ovens, these ovens were produced with a defective panel. An electrical short can occur between circuit patterns on the membrane panel, especially overlapped by a "jumper" or jump wire. This may cause the oven to activate without pressing any key pads.

Risk: An electrical short can occur causing the oven to activate without pressing any key pads. This could result in excessive heat, smoke, or possibly a fire.

Fix: Samsung will notify customers and repair the panel free of charge. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact samsung at 800-932-3837 or keystone at 574-535-2100.