2011 Keystone Montana-BIG SKY Problems, Complaints & Recalls

Problem: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Problem: Keystone has revised their remedy process and is again recalling certain 2009-2011 vehicles with the â“generator ready┠option, or with standard generator. See the list above for the affected models. Some iota its-50r transfer switches are experiencing failures when exposed to high electrical loads. The failure is causing connections and wiring in the transfer switch to degrade and over heat.

Risk: Continued use of the vehicle without replacing the transfer switch may damage other appliances, increase the risk of a fire, personal injury, and property damage.

Fix: Keystone will notify owners, and dealers will replace the transfer switch, free of charge. The remedy for the previous recall (10v-594) was to inspect and tighten the switch connections. The safety recall began on february 24, 2012. Owners may contact keystone customer service at 1-866-425-4369.

Problem: Keystone is recalling certain model year 2009-2011, montana big sky and model year 2010-2011, montana fifth wheel trailers. The propane hose for the slide room may contact the tire and may become damaged as a result.

Risk: A propane leak, in the presence of an ignition source, could result in a fire and/or explosion causing property damage and/or personal injury.

Fix: Dealers will install a metal plate to prevent the propane line from coming into contact with the tire. This service will be performed free of charge. The safety recall began on february 1, 2011. Owners may contact keystone customer service at 1-866-425-4369.

Problem: Keystone is recalling certain fifth wheel trailers with a generator ready option. If the transfer switch is not installed to the proper specifications, the elevated electrical loads associated with the recreational vehicle use in higher ambient temperatures may cause overheating of the lugs and degrading of the electrical connections.

Risk: Overheating of the connections could result in a fire.

Fix: Dealers will inspect and replace the transfer switch if necessary free of charge. The safety was superceded by campaign 11v-577. Owners may contact keystone customer service at 1-866-425-4369.

Problem: Keystone is recalling certain recreational vehicles and fifth wheel trailers equipped with 1200-series norcold refrigerators. The population of refrigerators being addressed contains either a sensing algorithm or thermal switch to shut off power to the refrigerator when high temperatures are detected in order to prevent a potential fire. The response times of the sensor algorithm and thermal switch devices to stop power are not sufficient.

Risk: The sensing algorithm or thermal switch installed to shut off power to the refrigerator when high temperatures are detected due to a possible hydrogen gas leak may not shut off in sufficient time to prevent a fire.

Fix: Keystone is working with norcold to identify and notify any affected owners. Owners will be instructed to contact norcold dealers to receive the remedy free of charge. Please see norcold's defect report 10e-049 for additional information. The recall began on december 10, 2010. Owners may contact norcold at 1-800-767-9101 or keystone at 866-425-4369.