2025 KIA Sorento Phev Problems, Complaints & Recalls
- Compared with other Sorento Phev years
- More complaints than other years 2nd of 5 for complaints
- Safety recalls
- 3 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 13 complaints with NHTSA about the 2025 KIA Sorento Phev. That ranks 2nd out of 5 Sorento Phev model years for complaints. The most reported problem area is unknown or other (5 complaints, 38%). Complaints mention 1 crash. There are 3 safety recalls covering this model year.
- 13owner complaints
- 3safety recalls
- 0NHTSA investigations
- 1complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2025 KIA Sorento Phev problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Unknown or Other | 5 | 38% | — | — | — |
| Electrical System | 3 | 23% | 293 | — | — |
| Forward Collision Avoidance | 3 | 23% | — | — | — |
| Power Train | 3 | 23% | 30,000 | — | — |
| Engine | 2 | 15% | 30,000 | — | — |
| Air Bags | 1 | 8% | — | — | — |
| Communication | 1 | 8% | 293 | — | — |
| Fuel/propulsion System | 1 | 8% | — | — | — |
| Fuel System, Gasoline | 1 | 8% | — | — | — |
| Service Brakes | 1 | 8% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2025 KIA Sorento Phev recalls (3)
Tap a recall to see the problem, the risk and the fix.
Electrical system: instrument cluster/panel
Problem: Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, "Tire Pressure Monitoring System."
Risk: An instrument panel display that fails to show critical safety information, such as the speedometer, tire pressure, or warning lights, increases the risk of a crash.
Fix: The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed March 26, 2026. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC361. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on February 9, 2026.
Exterior lighting:tail lights; electrical system:body control module:software; exterior lighting:headlights
Problem: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.
Fix: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.
Fuel system, gasoline:delivery:hoses, lines/piping, and fittings
Problem: Kia America, Inc. (Kia) is recalling certain 2025 Sorento Plug-In Hybrid vehicles. During a crash, the steering rack may damage the fuel line, which can result in a fuel leak.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: Dealers will install a cover around the fuel line, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC328.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
traveling on 6 lane divided highway at highway speed no traffic ahead for approximately 10 car lengths collision warnings fcs activated steered/swerved and braked. 2. Returned from KIA Dealership assured it should not happen again, 289 miles later driving 6 lane divided highway clear ahead warnings…
A check engine coolant system light came on, so I took the car to the local Kia dealership in downtown LA. They checked the battery coolant level and found it was completely empty and recommended I check for leaks. I later took the vehicle to Kia of Irvine for an inspection, and they found a rock…
Warning Message CHECK HYBRID SYSTEM, First incident driving on the road car gave warning message 10 mins later car went in limp mode in the middle of road and did not allow me too move (took to dealership they had the car for four days ,they reported no codes was found )2. Second Incident driving…
multiple active faults, 12 active DTC codes, which have disabled the ABS, ESC and airbag communication lines, the dealer we took the car to refused to perform a full diagnostic and repair. I have been in contact with Kia corporate and they have consistently said that cannot make a dealer perform…
The contact owns a 2025 Kia Sorento. The contact stated that while driving approximately 75 MPH, the vehicle lost drive power. The vehicle decelerated and was coasted over to the side of the road. The contact stated that several unknown warning lights flashed on the instrument panel while the…
Other KIA Sorento Phev years
← 2024 Sorento Phev · 2026 Sorento Phev →
| Year | Complaints | Recalls |
|---|---|---|
| 2026 Sorento Phev | 0 | 1 |
| 2025 | 13 | 3 |
| 2024 Sorento Phev | 2 | 0 |
| 2023 Sorento Phev | 8 | 2 |
| 2022 Sorento Phev | 22 | 5 |
See all KIA Sorento Phev problems by year, every KIA model, or the KIA VIN decoder.
Similar KIA models
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Frequently asked questions
What are the most common problems with the 2025 KIA Sorento Phev?
Owners most often report unknown or other, electrical system, forward collision avoidance problems. The top one, unknown or other, accounts for 5 complaints.
Was there a recall on the 2025 KIA Sorento Phev?
Yes, 3 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2025 KIA Sorento Phev a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Sorento Phev model years, the 2025 has more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.