2020 Mercedes-Benz GLA 250 Problems, Complaints & Recalls
- Compared with other GLA 250 years
- Fewer complaints than other years 7th of 13 for complaints
- Safety recalls
- 5 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 10 complaints with NHTSA about the 2020 Mercedes-Benz GLA 250. That ranks 7th out of 13 GLA 250 model years for complaints. The most reported problem area is unknown or other (3 complaints, 30%). Complaints mention 1 injury. There are 5 safety recalls covering this model year. NHTSA has opened 1 defect investigation involving it.
- 10owner complaints
- 5safety recalls
- 1NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 Mercedes-Benz GLA 250 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Unknown or Other | 3 | 30% | — | — | — |
| Electrical System | 2 | 20% | 200 | — | — |
| Engine | 2 | 20% | 86,000 | — | — |
| Power Train | 2 | 20% | 200 | — | — |
| Steering | 2 | 20% | — | — | — |
| Fuel/propulsion System | 1 | 10% | — | — | — |
| Fuel System, Gasoline | 1 | 10% | 86,000 | — | — |
| Lane Departure | 1 | 10% | — | — | — |
| Seats | 1 | 10% | — | — | — |
| Structure | 1 | 10% | — | — | — |
| Wheels | 1 | 10% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 Mercedes-Benz GLA 250 recalls (5)
Tap a recall to see the problem, the risk and the fix.
Electrical system:software; communication: auto crash notification
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Fuel system, gasoline:fuel injection system:fuel rail; fuel system, gasoline:fuel injection system:injectors
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
Risk: A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
Fix: Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.
Structure:body:roof and pillars
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Risk: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Fix: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Communication: auto crash notification
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Communication: auto crash notification; electrical system:software
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Front Roof Panel Detachment (PE21001) — opened Jan 8, 2021, closed Oct 14, 2021, led to recall 21V197000.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
I have a 2020 GLA 250 4 matic mileage 62000 with a rear differential failure Was confirmed by a dealer. Mercedes is aware of this problem, there should be a safety recall before someone gets hurt.
A bicyclist claims I almost ran him over. I didnât hit him, but he fell over and made sued my insurance company. He claims he was at the right side of my car as I was merging towards the right to make a turn. If he was indeed in my blind spot, then itâs important to note that the blind spot…
Had just gotten on the expressway, when a loud gunshot noise was heard. Out of fear, I ducked down, thinking it had actually been one. However, I heard a lot of wind coming in as if a window was down, when I look up, majority of my panoramic sunroof was gone. No messages or warnings appeared on the…
Problem has been confirmed by dealer that the rear differential assembly needs to be replaced. This is a very common defect with gla250âs. It been recalled in the past and Mercedes Benz is putting many drivers at risk. The estimated to replace is $6100! Mercedes Benz corporation refuses to…
The contact owns a 2020 Mercedes-Benz GLA250. The contact stated that while driving 35-40 MPH, the check engine warning light illuminated. There was an abnormally loud rumbling sound heard. The contact pulled over and restarted the vehicle. The vehicle was taken to the local dealer, where it was…
Other Mercedes-Benz GLA 250 years
← 2019 GLA 250 · 2021 GLA 250 →
| Year | Complaints | Recalls |
|---|---|---|
| 2026 GLA 250 | 2 | 1 |
| 2025 GLA 250 | 3 | 1 |
| 2024 GLA 250 | 2 | 2 |
| 2023 GLA 250 | 8 | 1 |
| 2022 GLA 250 | 4 | 2 |
| 2021 GLA 250 | 18 | 9 |
| 2020 | 10 | 5 |
| 2019 GLA 250 | 29 | 11 |
| 2018 GLA 250 | 49 | 12 |
| 2017 GLA 250 | 31 | 9 |
| 2016 GLA 250 | 49 | 4 |
| 2015 GLA 250 | 94 | 5 |
| 2014 GLA 250 | 1 | 0 |
See all Mercedes-Benz GLA 250 problems by year, every Mercedes-Benz model, or the Mercedes-Benz VIN decoder.
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Frequently asked questions
What are the most common problems with the 2020 Mercedes-Benz GLA 250?
Owners most often report unknown or other, electrical system, engine problems. The top one, unknown or other, accounts for 3 complaints.
Was there a recall on the 2020 Mercedes-Benz GLA 250?
Yes, 5 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 Mercedes-Benz GLA 250 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other GLA 250 model years, the 2020 has fewer complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.