2017 Mercedes-Benz Sprinter 3500 Problems, Complaints & Recalls
- Compared with other Sprinter 3500 years
- Far more complaints than other years 5th of 18 for complaints
- Safety recalls
- 9 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 28 complaints with NHTSA about the 2017 Mercedes-Benz Sprinter 3500. That ranks 5th out of 18 Sprinter 3500 model years for complaints. The most reported problem area is electronic stability control (esc) (7 complaints, 25%), typically at around 17,380 miles. There are 9 safety recalls covering this model year. NHTSA has opened 2 defect investigations involving it.
- 28owner complaints
- 9safety recalls
- 2NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2017 Mercedes-Benz Sprinter 3500 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Electronic Stability Control (esc) | 7 | 25% | 17,380 | — | — |
| Wheels | 7 | 25% | 15,000 | — | — |
| Service Brakes | 5 | 18% | 20,200 | — | — |
| Vehicle Speed Control | 4 | 14% | 19,190 | — | — |
| Electrical System | 3 | 11% | 20,500 | — | — |
| Structure | 3 | 11% | 37,250 | — | — |
| Air Bags | 2 | 7% | — | — | — |
| Fuel System, Diesel | 2 | 7% | 184,500 | — | — |
| Unknown or Other | 2 | 7% | — | — | — |
| Engine | 1 | 4% | 12,000 | — | — |
| Forward Collision Avoidance | 1 | 4% | — | — | — |
| Fuel/propulsion System | 1 | 4% | — | — | — |
| Power Train | 1 | 4% | 12,000 | — | — |
| Steering | 1 | 4% | — | — | — |
| Tires | 1 | 4% | 26,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2017 Mercedes-Benz Sprinter 3500 recalls (9)
Tap a recall to see the problem, the risk and the fix.
Electronic stability control (esc):control module
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Risk: If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.
Steering:hydraulic power assist:hose, piping, and connections
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Fix: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Air bags:frontal:driver side:inflator module
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Air bags:frontal:passenger side:inflator module
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Structure:body
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles. These vehicles may be missing spot welds on the front side wall, connecting the door portal to the hinge reinforcements in the A-pillar area, possibly affecting vehicle strength in a crash.
Risk: If the missing welds affect body strength, there may be an increased risk of injury in the event of a crash.
Fix: DVUSA will notify owners, and dealers will inspect the vehicles and add any missing spot welds, free of charge. The recall began on July 2, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Equipment:other:labels
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.
Risk: The incorrect UVW label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Lane departure: assist
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles equipped with the Crosswind Assist function. In the event of strong crosswind, automatic brake interventions by the vehicle dynamics control system (ADAPTIVE ESP) might not be activated.
Risk: If Crosswind Assist system does not activate the automatic braking system as expected in the event of a strong crosswind, there would be an increased risk of a crash.
Fix: DVUSA will notify owners, and dealers will update the ESP control unit with corrected software, free of charge. The recall is expected to begin in January 2018. Owners may contact DVUSA customer service at 1-854-888-3214.
Equipment
Problem: Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Tires:temporary/emergency spare tire
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans. The spare tire holder under the vehicle may not be properly secured.
Risk: If the spare tire holder is not properly secured, the spare tire may separate from the vehicle and become a road hazard, increasing the risk of a crash.
Fix: DVUSA will notify owners and dealers will lift the spare tire holder completely and tighten the securing screws as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA custom service at 1-854-888-3214.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Desiccated Air Bag Inflator Rupture (EA21002) — opened Sep 17, 2021, still open.
- Rear Wheel Speed Sensor Failure (PE20014) — opened Sep 21, 2020, closed Mar 30, 2021, led to recall 21V042000.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated that while driving at an undisclosed speed, the front driver's side tire became deflated. The vehicle was driven to the dealer, where the contact was informed that the front driver's side rim was cracked. The contact was…
The vehicle has swivel seats. When the driverâs seat swivel, itâs severed the wires, the control the SRS system.
The contact owns a 2017 Mercedes-Benz M3CA76 Sprinter 3500. The contact stated while driving at approximately 65 MPH, the diesel purifier, Diesel Exhaust Fluid, DEF system, warning illuminated. The contact stated that the failure of the DEF system had occurred before the recent failure. The contact…
The contact owns a 2017 Mercedes- Benz Sprinter 350. The contact stated that while driving at various highway speeds the warning message "DEF Is Low" had suddenly displayed and the vehicle went into "Limp Mode" causing the speed to suddenly reduce to 5 MPH. The vehicle was taken to the local dealer…
The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 25 MPH, he had to brake abruptly, due to an animal crossing the roadway. Then he heard a loud sound coming from underneath the vehicle, when he took his foot off the brake. . The contact pulled over…
Other Mercedes-Benz Sprinter 3500 years
← 2016 Sprinter 3500 · 2018 Sprinter 3500 →
See all Mercedes-Benz Sprinter 3500 problems by year, every Mercedes-Benz model, or the Mercedes-Benz VIN decoder.
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Frequently asked questions
What are the most common problems with the 2017 Mercedes-Benz Sprinter 3500?
Owners most often report electronic stability control (esc), wheels, service brakes problems. The top one, electronic stability control (esc), accounts for 7 complaints.
Was there a recall on the 2017 Mercedes-Benz Sprinter 3500?
Yes, 9 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2017 Mercedes-Benz Sprinter 3500 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Sprinter 3500 model years, the 2017 has far more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.