2011 Nova Bus Nova LFS Problems, Complaints & Recalls

Problem: Nova Bus (Nova) is recalling certain model year 2010-2015 Nova LFS and 2013-2015 LFS Artic transit buses. The affected vehicles are equipped with an optical sensor for the passenger counter system whose location may result in a passenger's arm being pinched between the passenger counter housing and the door.

Risk: A passenger could be injured if their arm is caught in the door.

Fix: Nova will notify owners, and dealers will install a longer protective cover over the passenger counter system and add a warning label, free of charge. The recall began on November 23, 2015. Owners may contact Nova customer service at 1-800-350-6682. Nova's numbers for this recall are CR3492 and CR3493.

Problem: Nova Bus is recalling certain model year 2004 and 2006-2013 LFS transit buses. Due to a programming error in the vehicle control unit, the ABS malfunction light may not illuminate if the ABS control unit loses power. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 121, "Air Brake Systems."

Risk: If the ABS malfunction light does not illuminate if the ABS control unit loses power, the driver would not be aware that the ABS is not functional and that the brakes may unexpectedly lock up under certain conditions when the brakes are applied, increasing the risk of crash.

Fix: Nova Bus will notify owners, and dealers will update the software for the instrument cluster, free of charge. The recall is expected to begin in late August 2014. Owners may contact Nova Bus customer service at 1-450-472-6410. Nova Bus' number for this recall is CR3200.

Problem: Nova Bus is recalling certain model year 2010-2014 LFS transit buses manufactured June 2010 to June 2014. In the affected vehicles, the terminal on the postive alternator cable may fracture causing the cable to arc to other components.

Risk: Arcing of the alternator cable may result in an engine compartment fire.

Fix: Nova Bus will notify owners, and dealers will inspect the terminal and replace it if it is damaged, free of charge. The recall began August 29, 2014. Owners may contact Nova Bus customer service at 1-450-472-6410. Nova Bus' number for this recall is CR3201.

Problem: Nova Bus is recalling certain 2009-2012 model year LFS and LFS HEV transit buses equipped with Sure Power DC-DC converters containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.

Risk: Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.

Fix: Nova Bus will notify owners and dealers will inspect and replace the converters, as necessary, free of charge. The recall is expected to begin in January 2014. Owners may contact Nova Bus at 1-450-472-6410. Nova Bus's numbers for this recall are CR3030, CR3031, CR3032, CR3033 and CR3034 (depending on the converter's part number and location of in the vehicle).