2004 Peterbilt 387 Problems, Complaints & Recalls
- Compared with other 387 years
- Not enough data 5th of 19 for complaints
- Safety recalls
- 3 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 1 complaint with NHTSA about the 2004 Peterbilt 387. That ranks 5th out of 19 387 model years for complaints. The most reported problem area is latches/locks/linkages (1 complaints, 100%). There are 3 safety recalls covering this model year.
- 1owner complaints
- 3safety recalls
- 0NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2004 Peterbilt 387 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Latches/locks/linkages | 1 | 100% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
2004 Peterbilt 387 recalls (3)
Tap a recall to see the problem, the risk and the fix.
Equipment
Problem: On certain trucks, when using a cummins electronic icon service tool 2.2, an unintended engine start will occur.
Risk: Given the purpose and functionality of this service tool, this series of events would only occur in a service facility and could pose a hazard if the truck were to unexpectedly move or the engine to start without any warning, possibly causing personal injury.
Fix: Cummins is conducting this recall (please see 06e063000) and will replace the icon service tool 2.2 with a new icon service tool 2.3 free of charge. Owners may contact cummins at 1-800-343-7357 or peterbilt at 1-940-591-4201.
Engine and engine cooling
Problem: On certain tractors equipped with caterpillar diesel engines, the variable valve actuation oil line may wear against the sharp edge of the cylinder head if not positioned correctly.
Risk: The oil line may be cut on the cylinder head causing an oil leak and a possible fire.
Fix: Caterpillar, in conjunction with paccar, will be conducting the owner notification and remedy for this campaign free of charge. Owners may call caterpillar at 309-675-6496, kenworth at 425-828-5440, or peterbilt at 940-591-4201.
Seats
Problem: On certain heavy duty trucks, the pivot bolts which hold the seat back frame to the seat cushion frame can loosen and possibly fracture or dislodge, causing the seat back to fail to provide full support to the driver.
Risk: A possible vehicle crash could occur should the seat fall backwards during use.
Fix: Gra-mag will provide customers with repair kits which include instructions and parts to repair the seat. Owners should contact gra-mag at 614-875-8435 or peterbilt at 940-591-4201.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
Dt: contact states while driving the hood comes up. There is a hood latch assembly available. *ak
Other Peterbilt 387 years
| Year | Complaints | Recalls |
|---|---|---|
| 2016 387 | 0 | 2 |
| 2015 387 | 0 | 2 |
| 2014 387 | 0 | 2 |
| 2013 387 | 0 | 2 |
| 2012 387 | 0 | 3 |
| 2011 387 | 0 | 6 |
| 2010 387 | 0 | 6 |
| 2009 387 | 2 | 9 |
| 2008 387 | 4 | 14 |
| 2007 387 | 0 | 6 |
| 2006 387 | 0 | 4 |
| 2005 387 | 2 | 4 |
| 2004 | 1 | 3 |
| 2003 387 | 0 | 2 |
| 2002 387 | 0 | 2 |
| 2001 387 | 2 | 2 |
| 2000 387 | 0 | 7 |
| 1999 387 | 0 | 7 |
| 1998 387 | 0 | 1 |
See all Peterbilt 387 problems by year, every Peterbilt model, or the VIN decoder.
Similar Peterbilt models
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Frequently asked questions
What are the most common problems with the 2004 Peterbilt 387?
Owners most often report latches/locks/linkages problems. The top one, latches/locks/linkages, accounts for 1 complaint.
Was there a recall on the 2004 Peterbilt 387?
Yes, 3 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2004 Peterbilt 387 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other 387 model years, the 2004 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.