2011 Terex Aerial Devices Problems, Complaints & Recalls

Problem: Altec Industries Inc. (Altec) is recalling certain 2011-2025 Aerial Device, Digger Derrick, and 2022-2025 Service Body vehicles. The cable step wire rope assembly may be improperly secured, which can allow the cable entry step to detach from the vehicle.

Risk: A cable step that fails during use increases the risk of injury.

Fix: Altec will provide owners with instructions to inspect the cable crimps. If the cables are improperly crimped, Altec will provide instructions and a kit to replace the wire rope assemblies. Repairs will be performed free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Altec customer service at 1-877-462-5832. Altec's number for this recall is CSN-3246.

Problem: Terex South Dakota (TSD) is recalling certain 2007-2016 vehicles equipped with Terex C4000, FC, HR, HRX, SCM, TC, TCX, TL, TPL, and XT aerial devices and digger derricks used for utility line work. In the event of a short circuit of a tool plugged into the onboard electrical socket, the GFPE breaker may not trip at the proper current before the user receives a shock.

Risk: Without proper protection against electrical shock, the user has a greater risk of injury.

Fix: TSD will notify owners, and dealers will replace the breakers with GFCI breakers that will trip at a lower current, free of charge. The recall began on June 27, 2017. Owners may contact TSD Customer Service Department at 1-800-982-8975. TSD's number for this recall is SN658.

Problem: Terex South Dakota (Terex) is recalling certain model year 2011-2016 HR, HRX, TC, TCX, and SML aerial devices. The affected aerial devices may have inadequate welds at the boom tip leveling sprockets. A failure of these welds may result in the platform tilting unexpectedly.

Risk: If the platform tilts unexpectedly, the user may fall, increasing their risk of injury.

Fix: Terex will notify owners. Terex will notify owners and provide a leveling sprocket for any unit with a cracked weld on the leveling sprocket or provide a reinforcement kit for any unit without a cracked weld on the leveling sprocket, free of charge. The recall began on May 24, 2016. Owners may contact Terex South Dakota at 1-800-982-8975. Terex's number for this recall is SN638.

Problem: Terex South Dakota, Inc. (Terex) is recalling certain model year 2007-2013 TLM37, TLM40, TLM41, and TLM50 aerial devices manufactured March 29, 2007, to January 31, 2013. The aerial devices have the pedestal attached to the lift turrets that may crack due to missing reinforcements.

Risk: Cracks, if not repaired, may result in the failure of the aerial pedestal, increasing the risk of injury to the operator or those nearby.

Fix: Terex will notify owners, and dealers will install reinforcement plates on the pedestal, free of charge. The recall began on April 22, 2016. Owners may contact Terex customer service at 1-800-982-8975. Terex's number for this recall is SN622.

Problem: Terex South Dakota, Inc. (Terex) is recalling certain 2008-2015 TLM37, TLM37P, TLM39, TLM41, TLM50, TLM55, and TLLM60 aerial devices manufactured June 18, 2008, to September 28, 2015. On the affected devices, both the boom tip leveling cylinder and the master cylinder at the elbow may make contact with the structural components, potentially damaging the boom tip leveling cylinder rod eye and the master cylinder rod eye.

Risk: Repeated contact may result in the rod eyes cracking. This cracking can lead to the failure of the boom tip leveling cylinder rod eye and the platform tilting unexpectedly which could cause the occupants to fall from the aerial platform, increasing their risk of injury.

Fix: Terex will notify owners, and dealers will modify the aerial devices to prevent the components from making contact. The recall began on April 11, 2016. Owners may contact Terex customer service at 1-800-982-8975. Terex's number for this recall is SN621.

Problem: Terex South Dakota, Inc. (Terex) is recalling certain model year 2011-2015 SCM48, SCM50, and SCM55 aerial devices manufactured August 24, 2011, to November 5, 2015. The affected vehicles have a leveling cylinder linkage that can be forced past its intended stop position, causing damage to, and failure of, the leveling system.

Risk: If the leveling system fails, the aerial platform may tilt, increasing the risk of injury to the user or those nearby.

Fix: Terex will notify owners, and dealers will install a stop to prevent excessive cylinder linkage movement, free of charge. The recall began on February 22, 2016. Owners may contact Terex customer service at 1-800-982-8975. Terex's number for this recall is SN627.

Problem: Terex South Dakota, Inc. (Terex) is recalling certain model year 2006-2014 TLM series models manufactured from December 2006 through February 2014 which were installed on Ford F550 vehicles. The affected vehicles may develop a crack in a notch of the vehicle frame.

Risk: A crack in the frame may cause frame failure, resulting in a loss of vehicle control, increasing the risk of a crash.

Fix: Terex will notify owners, and dealers will repair any cracked frames and install a preventative reinforcement on the affected vehicles which have not cracked, free of charge. The recall began on July 8, 2014. Owners may contact Terex customer service at 1-605-882-4000. Terex's number for this recall is SN610.