2002 Thomas Built Buses SAF-T-Liner ER Problems, Complaints & Recalls
- Compared with other SAF-T-Liner ER years
- Not enough data 1st of 8 for complaints
- Safety recalls
- 5 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 1 complaint with NHTSA about the 2002 Thomas Built Buses SAF-T-Liner ER. That is the most of any SAF-T-Liner ER model year in the database (8 years). The most reported problem area is seats (1 complaints, 100%), typically at around 22,724 miles. There are 5 safety recalls covering this model year.
- 1owner complaints
- 5safety recalls
- 0NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2002 Thomas Built Buses SAF-T-Liner ER problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Seats | 1 | 100% | 22,724 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
2002 Thomas Built Buses SAF-T-Liner ER recalls (5)
Tap a recall to see the problem, the risk and the fix.
Structure:body:door
Problem: Daimler Trucks North America LLC (DTNA) is recalling certain model year 1998-2002 Thomas Built Buses Saf-T-Liner Conventional, 2000-2002 Saf-T-Liner ER, 2000-2002 Saf-T-Liner MVP-EF, 2000-2001 CL-960, 1998-1999 Vista, 2000-2002 Saf-T-Liner MVP-ER, and 2000-2002 TL-960 transit buses. In the affected vehicles, the stem that connects the outside emergency door handle to the emergency door opening mechanism may corrode.
Risk: If the stem corrodes, the door handle could detach from the emergency door opening mechanism, delaying the opening of the door and the evacuation of the bus. In the event of an emergency, this may increase the risk of injury to the bus occupants.
Fix: DTNA will notify owners, and dealers will either replace the stems or protect them against corrosion, free of charge. An interim notice was sent to owners on July 28, 2016. A second notice was mailed to owners on December 9, 2016 Parts are available. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-713.
Structure:body:door
Problem: Daimler Trucks North America LLC (DTNA) is recalling certain model year 1998-2002 Thomas Built Buses Saf-T-Liner Conventional, 2000-2002 Saf-T-Liner ER, 2000-2017 Saf-T-Liner MVP-EF, 1998-1999 Vista, 2003 Saf-T-Liner FS65, 2013-2017 Saf-T-liner C2, 2000-2002 Saf-T-Liner MVP-ER, 2013-2017 Saf-T-Liner HDX. In the affected vehicles, the stem that connects the outside emergency door handle to the emergency door opening mechanism may corrode.
Risk: If the stem corrodes, the door handle could detach from the emergency door opening mechanism, delaying the opening of the door and the evacuation of the bus. In the event of an emergency, this may increase the risk of injury to the bus occupants.
Fix: DTNA will notify owners, and dealers will either replace the stems or protect them against corrosion, free of charge. An interim notice was sent to owners on July 28, 2016. A second notice was mailed to owners on December 16, 2016. Parts are available. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-713.
Structure:body:door
Problem: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2002-2013 Thomas Built Buses Saf-T-Liner ER, 2001-2005 Saf-T-Liner Conventional, 2002-2013 Saf-T-Liner MVP-EF, 2013 Saf-T-Liner EFX, 2001-2008 Saf-T-Liner FS65, 2005-2013 Saf-T-Liner C2, 2003-2013 Saf-T-Liner HDX, 2002-2003 Saf-T-Liner MVP-ER, 2002 Vista, and 2002-2003 TL-960 school buses manufactured from February 5, 2001, through May 29, 2012. In the affected vehicles, the stem that connects the outside emergency door handle to the emergency door opening mechanism may corrode.
Risk: If the stem corrodes, the door handle could detach from the emergency door opening mechanism, delaying the opening of the door and the evacuation of the bus. In the event of an emergency, this may increase the risk of injury to the bus occupants.
Fix: DTNA will notify owners, and dealers will either replace the stems or protect them against corrosion, free of charge. Daimler issued an interim notification to owners on August 25, 2015. The recall began on December 24, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-685.
Structure:body:door
Problem: Daimler Trucks North America LLC (DTNA) is recalling certain model year 2002-2004 Thomas Built Buses Saf-T-Liner ER, 2001-2005 Saf-T-Liner Conventional, 2002-2013 Saf-T-Liner MVP-EF, 2013 Saf-T-Liner EFX, 2001-2008 Saf-T-Liner FS65, 2005-2013 Saf-T-Liner C2, 2003-2013 Saf-T-Liner HDX, 2002-2003 Saf-T-Liner MVP-ER, 2002 Vista, and 2002-2003 TL-960 non-school buses. In the affected vehicles, the stem that connects the outside emergency door handle to the emergency door opening mechanism may corrode.
Risk: If the stem corrodes, the door handle could detach from the emergency door opening mechanism, delaying the opening of the door and the evacuation of the bus. In the event of an emergency, this may increase the risk of injury to the bus occupants.
Fix: DTNA will notify owners, and dealers will either replace the stems or protect them against corrosion, free of charge. An interim notice was mailed to owners on August 28, 2015. The recall began on December 24, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-685.
Suspension:rear:springs:air suspension system
Problem: On certain school and transit buses equipped with reyco rear axle air suspensions, deflated suspension air bags could create excessive driveline angles causing u-joint damage.
Risk: The drive shaft could fall off of the bus. Following vehicles could then run over this obstacle, increasing the risk of damage to the following vehicle.
Fix: Dealers will install axle stops to limit rear suspension travel and fastener torque will be checked on the suspension height control rod. Owner notification is expected to begin during february 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact freightliner at 1-800-547-0712.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The driver's seat was defective. The seat frame bent and caused the seat to twist 15 degrees to the right. *nlm a new seat unit was reassembled and installed. *tt
Other Thomas Built Buses SAF-T-Liner ER years
← 2001 SAF-T-Liner ER · 2003 SAF-T-Liner ER →
| Year | Complaints | Recalls |
|---|---|---|
| 2004 SAF-T-Liner ER | 0 | 2 |
| 2003 SAF-T-Liner ER | 0 | 2 |
| 2002 | 1 | 5 |
| 2001 SAF-T-Liner ER | 0 | 4 |
| 2000 SAF-T-Liner ER | 1 | 3 |
| 1997 SAF-T-Liner ER | 0 | 1 |
| 1996 SAF-T-Liner ER | 0 | 1 |
| 1995 SAF-T-Liner ER | 0 | 1 |
See all Thomas Built Buses SAF-T-Liner ER problems by year, every Thomas Built Buses model, or the VIN decoder.
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Frequently asked questions
What are the most common problems with the 2002 Thomas Built Buses SAF-T-Liner ER?
Owners most often report seats problems. The top one, seats, accounts for 1 complaint.
Was there a recall on the 2002 Thomas Built Buses SAF-T-Liner ER?
Yes, 5 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2002 Thomas Built Buses SAF-T-Liner ER a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other SAF-T-Liner ER model years, the 2002 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.