2011 Thor Motor Coach Serrano Problems, Complaints & Recalls
- Compared with other Serrano years
- Not enough data 1st of 5 for complaints
- Safety recalls
- 3 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 2 complaints with NHTSA about the 2011 Thor Motor Coach Serrano. That is the most of any Serrano model year in the database (5 years). The most reported problem area is electrical system (2 complaints, 100%), typically at around 14,000 miles. Complaints mention 1 fire. There are 3 safety recalls covering this model year.
- 2owner complaints
- 3safety recalls
- 0NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2011 Thor Motor Coach Serrano problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Electrical System | 2 | 100% | 14,000 | — | — |
| Engine | 1 | 50% | 14,000 | — | — |
| Visibility/wiper | 1 | 50% | 14,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2011 Thor Motor Coach Serrano recalls (3)
Tap a recall to see the problem, the risk and the fix.
Equipment
Problem: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Electrical system
Problem: Thor Motor Coach (TMC) is recalling certain 2010-2011 Hurricane, and 2011 Serrano and Windsport motorhomes. The affected vehicles are wired to be powered by a generator and are equipped with an Iota ITS-50R transfer switch that may fail when exposed to elevated electrical loads and used in higher temperatures.
Risk: The transfer switch may overheat, increasing the risk of a fire.
Fix: TMC will notify owners, and dealers will replace the Iota ITS-50R transfer switch with a transfer switch from another manufacturer, free of charge. The recall began on September 7, 2017. Owners may contact TMC customer service at 1-877-500-1020. Thor's number for this recall is RC000145.
Electrical system
Problem: Thor Motor Coach (Thor) is recalling certain model year 2006-2013 Windsport, model year 2006-2010 Magellan, model year 2007-2013 Hurricane, model year 2009-2013 Serrano and model year 2011-2013 A.C.E motorhomes. The motorhomes are equipped with an RV Custom Products Battery Control Center (BCC) which may experience a failure while the motorhome is in motion.
Risk: If the BCC fails, all power may be lost to the motorhome chassis, including all lighting, making the vehicle very difficult to operate, increasing the risk of a crash.
Fix: Thor will notify owners, and dealers will rewire the BCC free of charge. The recall began on July 30, 2013. Customers may contact Thor at 1-877-855-2867. Thor's recall campaign number is RC000077.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
Tl* the contact owns a 2011 thor serrano. While the vehicle was stationary, the transfer switch located under the bed compartment failed and an odor of smoke was detected. The contact's husband smelled electrical wires burning inside the transfer switch compartment. The motor home was taken to an…
Tl* the contact owns a 2011 thor serrano 31x. While driving 50 mph, the instrument panel lights shut off and the vehicle stalled without warning. The vehicle restarted itself within three seconds. In addition, the windshield wipers failed again while driving various speeds. Kings campers of wausau…
Other Thor Motor Coach Serrano years
← 2010 Serrano · 2012 Serrano →
| Year | Complaints | Recalls |
|---|---|---|
| 2013 Serrano | 0 | 2 |
| 2012 Serrano | 0 | 2 |
| 2011 | 2 | 3 |
| 2010 Serrano | 0 | 2 |
| 2009 Serrano | 0 | 2 |
See all Thor Motor Coach Serrano problems by year, every Thor Motor Coach model, or the VIN decoder.
Similar Thor Motor Coach models
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Frequently asked questions
What are the most common problems with the 2011 Thor Motor Coach Serrano?
Owners most often report electrical system, engine, visibility/wiper problems. The top one, electrical system, accounts for 2 complaints.
Was there a recall on the 2011 Thor Motor Coach Serrano?
Yes, 3 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2011 Thor Motor Coach Serrano a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Serrano model years, the 2011 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.