Buick Lacrosse Suspension Problems
Owners have filed 143 complaints with NHTSA about suspension problems on the Buick Lacrosse across 12 model years. The 2012 model year has the most (31). The words owners use most often: “suspension contacted” (12% of reports).
- 143suspension complaints
- —median miles at failure
- 8mention a crash
- 2mention an injury
- 4related recalls
- 35%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Suspension contacted: mentioned in 17 of 143 complaints (12%)
- Sway bar: mentioned in 9 of 143 complaints (6%)
At what mileage do suspension problems happen?
Based on 70 complaints that reported the odometer reading.
How serious are the reports?
Of 143 complaints, 8 mention a crash, 2 an injury.
Buick Lacrosse suspension complaints by model year
| Model year | Suspension complaints | Share of that year | Median miles |
|---|---|---|---|
| 2019 Lacrosse | 1 | 14% | — |
| 2017 Lacrosse | 4 | 11% | 40,000 |
| 2016 Lacrosse | 1 | 2% | 11,000 |
| 2014 Lacrosse | 2 | 3% | 45,000 |
| 2013 Lacrosse | 27 | 21% | 59,000 |
| 2012 Lacrosse | 31 | 15% | 92,000 |
| 2011 Lacrosse | 27 | 16% | 62,800 |
| 2010 Lacrosse | 14 | 7% | 55,430 |
| 2008 Lacrosse | 5 | 2% | 52,000 |
| 2007 Lacrosse | 7 | 3% | 79,000 |
| 2006 Lacrosse | 11 | 4% | 77,500 |
| 2005 Lacrosse | 13 | 4% | 35,000 |
When owners reported it
Related recalls (4)
Suspension:rear
Model years: 2010, 2011, 2012, 2013
Problem: General Motors, LLC (GM) is recalling certain 2010-2013 Buick Lacrosse, 2012-2013 Buick Regal, and 2013 Chevrolet Malibu vehicles sold or ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. These vehicles may have rear toe links that received an improper amount of electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately fracture.
Risk: A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rear suspension toe links and adjuster fasteners, free of charge. Owner notification letters were mailed January 27, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212346640. This recall is an expansion of NHTSA recalls 20V-764 and 21V-633.
Suspension:rear
Model years: 2013
Problem: General Motors, LLC (GM) is recalling certain 2013 Buick Regal, Chevrolet Malibu, and Buick Lacrosse vehicles sold or ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately fracture.
Risk: A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rear suspension toe links and adjuster fasteners, free of charge. Interim owner notification letters were mailed on September 30, 2021. Owner notification letters were mailed on January 3, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212330130.
Suspension:rear
Model years: 2010, 2011, 2012, 2013
Problem: General Motors, LLC (GM) is recalling certain 2012-2013 Buick Regal, 2013 Chevrolet Malibu, and 2010-2013 Buick Lacrosse vehicles sold or ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture.
Risk: A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.
Fix: GM will notify owners, and dealers will replace the rear suspension toe links and adjuster fasteners free of charge. Parts are not currently available. Owners were mailed an interim notification on January 27, 2021, and April 15, 2021. A third notification was mailed on August 19, 201. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202308930.
Suspension:rear
Model years: 2017
Problem: General Motors LLC (C) is recalling certain 2017 Buick LaCrosse vehicles. The rear suspension toe-links may have been incorrectly installed, and, as a result, they may loosen and disconnect from the rear suspension system.
Risk: If a rear-suspension toe-link disconnects, it may cause a loss of vehicle control, increasing the risk of a crash.
Fix: GM will notify owners, and dealers will inspect the left and right rear suspension toe-link assemblies, correcting their installation as necessary, free of charge. The recall began May 25, 2017. Owners may contact Buick's customer service at 1-800-521-7300. GM's number for this recall is 17168.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
Electronic struts have been discontinued but not replaced with better struts leaving me to drive with worn, unsafe struts.
Subject: Complaint Regarding Improper Handling of Safety Recall Repair Hello, I would like to file an official complaint regarding a dealership that failed to properly follow required procedures for a federally mandated safety recall repair on my vehicle. Vehicle Information: ⢠Year/Make/Model…
This vehicle has major suspension issues containing the complete strut assembly, lower control arms, and strut yokes/forks, which can not be replaced due to the discontinuance of the vehicle and parts itself. Because of this the car cannot receive an alignment which cause the tires to be eaten up…
All the specific details are unknown, but I had a mechanic work on my car and the problem that he had to fix. He stated that it shouldâve been detected, but it was something wrong with my car, letting me know that I had the problem and also I have to keep replacing my camshaft timing Solenoid my…
The contact owns a 2011 Buick Lacrosse. The contact stated that while attempting to use the defroster, the HVAC system was not working properly, and paper towels were used to wipe the inside and outside windshield. Additionally, the contact stated that while driving approximately 15 MPH or while…
Frequently asked questions
Do all Buick Lacrosses have suspension problems?
No. NHTSA has 143 owner complaints about suspension for the Buick Lacrosse. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Buick Lacrosse suspension?
Yes: 4 safety recalls list suspension. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
What do owners say about suspension problems on the Buick Lacrosse?
The most frequent phrase is “suspension contacted”, in 17 of 143 complaints, followed by “sway bar” (9).
Other Buick Lacrosse problems
- Electrical System problems (590)
- Exterior Lighting problems (493)
- Air Bags problems (253)
- Steering problems (228)
- Engine problems (215)
- Power Train problems (140)
- Service Brakes problems (107)
See all Buick Lacrosse problems.