2020 Cadillac XT5 Problems, Complaints & Recalls
- Compared with other XT5 years
- More complaints than other years 4th of 10 for complaints
- Safety recalls
- 5 recalls: check your VIN
- NHTSA crash rating
- 5 out of 5 stars
Owners have filed 23 complaints with NHTSA about the 2020 Cadillac XT5. That ranks 4th out of 10 XT5 model years for complaints. The most reported problem area is power train (7 complaints, 30%), typically at around 51,409 miles. There are 5 safety recalls covering this model year. NHTSA has opened 1 defect investigation involving it.
- 23owner complaints
- 5safety recalls
- 1NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 Cadillac XT5 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Power Train | 7 | 30% | 51,409 | — | — |
| Steering | 6 | 26% | 5,625 | — | — |
| Engine | 4 | 17% | 1,650 | — | — |
| Unknown or Other | 3 | 13% | — | — | — |
| Back Over Prevention | 2 | 9% | — | — | — |
| Electrical System | 2 | 9% | 49,579 | — | — |
| Service Brakes | 2 | 9% | — | — | — |
| Vehicle Speed Control | 2 | 9% | — | — | — |
| Engine and Engine Cooling | 1 | 4% | 68,000 | — | — |
| Exterior Lighting | 1 | 4% | 8,250 | — | — |
| Forward Collision Avoidance | 1 | 4% | — | — | — |
| Fuel/propulsion System | 1 | 4% | 1,650 | — | — |
| Seat Belts | 1 | 4% | — | — | — |
| Structure | 1 | 4% | 37,000 | — | — |
| Visibility/wiper | 1 | 4% | 8,250 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 Cadillac XT5 recalls (5)
Tap a recall to see the problem, the risk and the fix.
Back over prevention: sensing system: camera
Problem: General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Risk: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.
Fix: Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222378380.
Tires
Problem: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Risk: Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Fix: GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.
Tires
Problem: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
Risk: Overcured tires may experience a carcass break in the sidewall resulting in a sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. Either condition increases the risk of a crash.
Fix: GM will notify owners, and dealers will inspect vehicles and replace tires that have DOT number and production mold number combinations identified by Continental, free of charge. The recall began December 17, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319030.
Fuel system, gasoline:delivery:fuel pump
Problem: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
Risk: Insufficient fuel supply can result in an engine stall without warning, increasing the risk of a crash.
Fix: GM will notify owners, and dealers will replace the fuel pump module. The recall began November 16, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202314760.
Air bags:side/window:curtain:inflator
Problem: General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Risk: If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.
Fix: GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Rear-View Camera Failure (PE22006) — opened Jul 22, 2022, closed Nov 21, 2022, led to recall 22V709000.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
A recall (NHTSA 22V70900)was issued Sep 22 2022 on Cadillac XT5 2020-2021. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently. This has happen to my vehicle (2020 Cadillac XT5) on several occasions. I took my…
On April 8, 2026, my 2020 Cadillac XT5 experienced a sudden and complete engine failure while I was driving. Prior to the failure, there were no warning lights, no overheating indications, no abnormal engine noises, and no performance issues that would have alerted me to a developing problem…
The contact owns a 2020 Cadillac XT5. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly shifted into different gears. The Check Engine warning light was illuminated. The failure persisted while the contact's wife was driving, and the vehicle lost motive…
Odometer Fraud. The contact purchased a 2020 Cadillac XT5. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 30,475. It was later discovered, upon checking with a local AutoZone, that the…
The radiator had a leak that required replacement in my 2020 Cadillac XT5. The car only had 30,000 miles. Because of that GM replaced the radiator for $600 instead of the standard cost of $2,000. This is the 3rd Cadillac of my relatives of similar age that had a radiator leak. The service manager…
Other Cadillac XT5 years
| Year | Complaints | Recalls |
|---|---|---|
| 2026 XT5 | 1 | 0 |
| 2025 XT5 | 6 | 1 |
| 2024 XT5 | 10 | 3 |
| 2023 XT5 | 16 | 4 |
| 2022 XT5 | 10 | 3 |
| 2021 XT5 | 19 | 2 |
| 2020 | 23 | 5 |
| 2019 XT5 | 32 | 0 |
| 2018 XT5 | 66 | 0 |
| 2017 XT5 | 124 | 1 |
See all Cadillac XT5 problems by year, every Cadillac model, or the Cadillac VIN decoder.
Similar Cadillac models
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Frequently asked questions
What are the most common problems with the 2020 Cadillac XT5?
Owners most often report power train, steering, engine problems. The top one, power train, accounts for 7 complaints.
Was there a recall on the 2020 Cadillac XT5?
Yes, 5 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 Cadillac XT5 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other XT5 model years, the 2020 has more complaints than most years, and NHTSA rates it 5 out of 5 stars overall in crash tests. Always get a pre-purchase inspection and check the VIN for open recalls.