2015 E-One Quest Problems, Complaints & Recalls

Problem: E-One Incorporated (E-One) is recalling certain 2014-2019 Cyclone II, 2013-2014 and 2016-2019 Typhoon, 2015-2017 Quest fire trucks. The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.

Risk: A loss of hydraulic steering assist can increase the risk of a crash.

Fix: E-One has notified owners, and dealers will install a new shock mount bolt and nut, hardened washer, and shims to keep the shocks secured, free of charge. The recall began August 28, 2019. Owners may contact E-One customer service at 1-352-861-3612.

Problem: E-One Incorporated (E-One) is recalling certain 2013-2017 E-One Cyclone II, Quest, Typhoon, 2016 Freightliner M2 112, 2013-2015 International 7400, 2014-2017 International 4400, Freightliner M2 106, 2016-2017 Kenworth T370, and 2015 Kenworth T800 vehicles equipped with Hale pressure relief valves in the water pumps used for fire fighting. Rings securing the valves may corrode over time after exposure to water, causing the ring to fail and the pressure relief valve to open, reducing the water pressure available for fire fighting.

Risk: A reduction in water pressure may hinder fire fighting efforts, increasing the risk of injury.

Fix: E-One will notify owners, and a certified dealer or technician will install a stainless steel retaining ring, free of charge. The recall began on January 11, 2018. Owners may contact E-One customer service at 1-352-861-3612.

Problem: E-One Incorporated (E-One) is recalling certain 2013-2016 Typhoon and Cyclone II and 2014-2016 Quest emergency vehicles. The ball joints on the independent front suspension (IFS) modules can loosen and separate, leading to a partial loss of steering.

Risk: A separated ball joint can cause a loss of steering control, increasing the risk of a crash.

Fix: E-One will notify owners, and dealers will inspect, clean and secure the ball joint, free of charge. The recall began on May 5, 2017. Owners may contact E-One customer service at 1-800-627-5050.

Problem: E-One Incorporated (E-One) is recalling certain model year 2014-2016 Typhoon, Quest, and Cyclone fire trucks manufactured January 1, 2014, to October 11, 2016, and equipped with aerial ladders. Due to a design change, the filter for the aerial ladder may leak hydraulic fluid.

Risk: A hydraulic fluid leak can cause a loss of aerial device function, increasing the risk of injury.

Fix: E-One will notify owners, and dealers will inspect and replace the filter and head assembly, as necessary, free of charge. The recall began on November 29, 2016. Owners may contact E-One customer service at 1-800-627-5050.

Problem: E-One Incorporated (E-One) is recalling certain model year 2014-2015 Typhoon, Cyclone II, and Quest emergency vehicles manufactured October 28, 2014, to August 29, 2015. The affected vehicles may have left the production facility with a harness for the front air bag system disconnected.

Risk: If the air bag harness is not connected to the air bag control system, the front air bag will not deploy in the event of a crash, increasing the risk of injury.

Fix: E-One will notify owners, and dealers will inspect the air bag harness, connecting it as necessary, and test the system for proper operation, free of charge. All affected vehicles have been repaired. Therefore an owner notification letter will not be issued for this recall campaign. The recall is expected to begin during November 2015. Owners may contact E-One customer service at 1-800-627-5050.