2020 Ford Fusion Problems, Complaints & Recalls
- Compared with other Fusion years
- Far fewer complaints than other years 15th of 15 for complaints
- Safety recalls
- 3 recalls: check your VIN
- NHTSA crash rating
- 5 out of 5 stars
Owners have filed 183 complaints with NHTSA about the 2020 Ford Fusion. That ranks 15th out of 15 Fusion model years for complaints. The most reported problem area is power train (67 complaints, 37%), typically at around 77,065 miles. Complaints mention 10 crashes, 3 fires, 5 injuries. There are 3 safety recalls covering this model year.
- 183owner complaints
- 3safety recalls
- 0NHTSA investigations
- 10complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 Ford Fusion problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Power Train problems | 67 | 37% | 77,065 | “flex plate” (25%) | — |
| Engine problems | 52 | 28% | 79,000 | “flex plate” (23%) | — |
| Electrical System | 38 | 21% | 4,051 | — | — |
| Unknown or Other | 27 | 15% | 23,000 | — | — |
| Steering | 12 | 7% | 81,000 | — | — |
| Fuel/propulsion System | 11 | 6% | — | — | — |
| Service Brakes | 10 | 5% | 38,750 | — | — |
| Forward Collision Avoidance | 9 | 5% | — | — | — |
| Engine and Engine Cooling | 7 | 4% | 99,064 | — | — |
| Structure | 5 | 3% | 4,051 | — | — |
| Suspension | 5 | 3% | — | — | — |
| Air Bags | 4 | 2% | 40,643 | — | — |
| Vehicle Speed Control | 4 | 2% | — | — | — |
| Wheels | 4 | 2% | 28,000 | — | — |
| Back Over Prevention | 3 | 2% | — | — | — |
| Lane Departure | 3 | 2% | — | — | — |
| Exterior Lighting | 1 | 1% | 53,000 | — | — |
| Fuel System, Gasoline | 1 | 1% | 102,495 | — | — |
| Latches/locks/linkages | 1 | 1% | 103,000 | — | — |
| Seat Belts | 1 | 1% | — | — | — |
| Traction Control System | 1 | 1% | 81,000 | — | — |
| Visibility | 1 | 1% | 80,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 Ford Fusion recalls (3)
Tap a recall to see the problem, the risk and the fix.
Equipment:electrical:engine block heater
Problem: Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Risk: An electrical short circuit can increase the risk of a fire.
Fix: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Back over prevention:software
Problem: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Risk: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Fix: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Electrical system:propulsion system:traction battery:management system/energy control module (bms/becm)
Problem: Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
Risk: A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash.
Fix: Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery and update the BECM software for free, or Ford will repurchase the vehicle. If your vehicle is currently operating normally, Ford has authorized dealers to replace the fuse block and a software update as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). As an alternative remedy, Ford is offering a vehicle refund. Please see Ford's owner notification letter or contact Ford for full details. Owner notification letters were mailed May 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S33.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The contact's brother owns a 2020 Ford Fusion. The contact stated that while the owner was driving 35 MPH, the engine overheated and there was misfire coming from the engine. The check engine warning light illuminated, and there was fluid leaking into the engine. An independent mechanic was…
2020 Fusion SEL with 41,000 miles. While driving at 65 mph with adaptive cruise control engaged, the vehicle suddenly jerked on two separate occasions during a three-hour drive.
I recently acquired this vehicle from a dealer after the previous owner traded it in and after reviewing the Carfax I did some deeper digging into this vehicle and discovered that there are 3 recalls that have not been serviced. I am hoping that there wasn't any secondary damage due to the recalled…
Coolant Intrusion. Started with thick white exhaust when starting up in morning. Turned into acceleration lags, car shutting engine off when parked, and exhaust smell coming inside of car. 2014-2019 models have a recall for cracked engine block allowing cooling to leak inside, but 2020 models do…
The contact owns a 2020 Ford Fusion. The contact received notification for NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall…
Other Ford Fusion years
| Year | Complaints | Recalls |
|---|---|---|
| 2020 | 183 | 3 |
| 2019 Fusion | 316 | 3 |
| 2018 Fusion | 442 | 2 |
| 2017 Fusion | 1,112 | 4 |
| 2016 Fusion | 1,641 | 13 |
| 2015 Fusion | 994 | 13 |
| 2014 Fusion | 1,330 | 19 |
| 2013 Fusion | 1,792 | 19 |
| 2012 Fusion | 2,516 | 5 |
| 2011 Fusion | 2,792 | 7 |
| 2010 Fusion | 5,130 | 11 |
| 2009 Fusion | 1,023 | 6 |
| 2008 Fusion | 1,353 | 5 |
| 2007 Fusion | 1,064 | 4 |
| 2006 Fusion | 730 | 4 |
See all Ford Fusion problems by year, every Ford model, or the Ford VIN decoder.
Similar Ford models
Embed this 2020 Ford Fusion badge on your site
Copy this code into your blog or forum post. It shows live complaint and recall counts and links back here.
Frequently asked questions
What are the most common problems with the 2020 Ford Fusion?
Owners most often report power train, engine, electrical system problems. The top one, power train, accounts for 67 complaints.
Was there a recall on the 2020 Ford Fusion?
Yes, 3 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 Ford Fusion a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Fusion model years, the 2020 has far fewer complaints than most years, and NHTSA rates it 5 out of 5 stars overall in crash tests. Always get a pre-purchase inspection and check the VIN for open recalls.