Jeep Grand Cherokee 4XE Electrical System Problems
Owners have filed 104 complaints with NHTSA about electrical system problems on the Jeep Grand Cherokee 4XE across 4 model years. The 2023 model year has the most (47). The words owners use most often: “electrical contacted” (13% of reports).
- 104electrical system complaints
- —median miles at failure
- 1mention a crash
- 1mention an injury
- 1related recalls
- 54%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Electrical contacted: mentioned in 13 of 104 complaints (13%)
- Service hybrid: mentioned in 7 of 104 complaints (7%)
At what mileage do electrical system problems happen?
Based on 12 complaints that reported the odometer reading.
How serious are the reports?
Of 104 complaints, 1 mention a crash, 3 a fire, 1 an injury.
Jeep Grand Cherokee 4XE electrical system complaints by model year
| Model year | Electrical System complaints | Share of that year | Median miles |
|---|---|---|---|
| 2025 Grand Cherokee 4XE | 1 | 50% | — |
| 2024 Grand Cherokee 4XE | 12 | 52% | 21,500 |
| 2023 Grand Cherokee 4XE | 47 | 48% | 8,500 |
| 2022 Grand Cherokee 4XE | 44 | 30% | 18,500 |
When owners reported it
Related recalls (1)
Electrical system:propulsion system:traction battery
Model years: 2022, 2023, 2024
Problem: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Risk: A vehicle fire while parked or driving can increase the risk of injury.
Fix: This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact stated that upon starting the vehicle, the "Service Hybrid System" message was displayed and the air conditioning system failed to operate. The vehicle later failed to start and was towed to the dealer, where the contact was informed that…
The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact had received notification of NHTSA Campaign Number: 25V741000 (Electrical System), and the vehicle was taken to the dealer, where the high voltage battery software update was performed. The contact stated that while driving and coming to…
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. The vehicle was able to be restarted. The message…
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a…
The contact leased a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The manufacturer was contacted, and a…
Frequently asked questions
Do all Jeep Grand Cherokee 4XEs have electrical system problems?
No. NHTSA has 104 owner complaints about electrical system for the Jeep Grand Cherokee 4XE. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Jeep Grand Cherokee 4XE electrical system?
Yes: 1 safety recall list electrical system. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
What do owners say about electrical system problems on the Jeep Grand Cherokee 4XE?
The most frequent phrase is “electrical contacted”, in 13 of 104 complaints, followed by “service hybrid” (7).
See all Jeep Grand Cherokee 4XE problems.