2023 KIA Sorento Hybrid Problems, Complaints & Recalls
- Compared with other Sorento Hybrid years
- Far more complaints than other years 2nd of 6 for complaints
- Safety recalls
- 2 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 32 complaints with NHTSA about the 2023 KIA Sorento Hybrid. That ranks 2nd out of 6 Sorento Hybrid model years for complaints. The most reported problem area is engine (13 complaints, 41%), typically at around 19,700 miles. Complaints mention 1 crash, 4 injuries. There are 2 safety recalls covering this model year.
- 32owner complaints
- 2safety recalls
- 0NHTSA investigations
- 1complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2023 KIA Sorento Hybrid problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Engine | 13 | 41% | 19,700 | — | — |
| Fuel/propulsion System | 10 | 31% | — | — | — |
| Electrical System | 7 | 22% | 15,000 | — | — |
| Power Train | 5 | 16% | — | — | — |
| Structure | 3 | 9% | — | — | — |
| Unknown or Other | 3 | 9% | — | — | — |
| Visibility | 3 | 9% | 900 | — | — |
| Lane Departure | 2 | 6% | — | — | — |
| Service Brakes | 2 | 6% | — | — | — |
| Exterior Lighting | 1 | 3% | — | — | — |
| Forward Collision Avoidance | 1 | 3% | — | — | — |
| Seat Belts | 1 | 3% | — | — | — |
| Steering | 1 | 3% | — | — | — |
| Vehicle Speed Control | 1 | 3% | — | — | — |
| Visibility/wiper | 1 | 3% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2023 KIA Sorento Hybrid recalls (2)
Tap a recall to see the problem, the risk and the fix.
Back over prevention: sensing system: camera
Problem: Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Fix: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.
Trailer hitchesPark outside
Problem: Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Risk: A fire while parked or driving can increase the risk of injury.
Fix: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The back camera has fallen out and it appears the clips are broken off that was holding camera inside of car.
On [XXX] at [XXX], while driving northbound on [XXX] in Montgomery County, MD, just before Exit [XXX] (about 10-15 minutes after leaving home), the engine overheat warning came on. My child was in the vehicle with me. I pulled over to the shoulder briefly. Thinking it might be a temporary error, I…
The sub roof exploded while on the freeway and all the glass shattered like rain onto the fabric underneath. We pulled over on the side of the freeway and are waiting for a tow. We didn't see any large objects fall or fly towards the car. It sounded like a huge explosion then left a big whole.
The contact owns a 2023 Kia Sorento. The contact stated that while driving approximately 40 MPH on several occasions, the vehicle stalled after the battery became drained. The vehicle was able to restart each time after waiting for the battery to recharge. The vehicle was taken to two different…
While driving hybrid battery depletes and car stops accelerating. With pedal to the floor, it may get to 60 MPH, other times 15 MPH. Car doesn't sound great while this is happening. 3/4 times an error showed up stating "Check Hybrid System-Stop Safely". The 4th time the error didn't appear , but…
Other KIA Sorento Hybrid years
← 2022 Sorento Hybrid · 2024 Sorento Hybrid →
| Year | Complaints | Recalls |
|---|---|---|
| 2026 Sorento Hybrid | 3 | 1 |
| 2025 Sorento Hybrid | 45 | 2 |
| 2024 Sorento Hybrid | 6 | 0 |
| 2023 | 32 | 2 |
| 2022 Sorento Hybrid | 12 | 4 |
| 2021 Sorento Hybrid | 21 | 2 |
See all KIA Sorento Hybrid problems by year, every KIA model, or the KIA VIN decoder.
Similar KIA models
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Frequently asked questions
What are the most common problems with the 2023 KIA Sorento Hybrid?
Owners most often report engine, fuel/propulsion system, electrical system problems. The top one, engine, accounts for 13 complaints.
Was there a recall on the 2023 KIA Sorento Hybrid?
Yes, 2 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2023 KIA Sorento Hybrid a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Sorento Hybrid model years, the 2023 has far more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.