2023 KIA Sorento Phev Problems, Complaints & Recalls
- Compared with other Sorento Phev years
- Not enough data 3rd of 5 for complaints
- Safety recalls
- 2 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 8 complaints with NHTSA about the 2023 KIA Sorento Phev. That ranks 3rd out of 5 Sorento Phev model years for complaints. The most reported problem area is electrical system (3 complaints, 38%). There are 2 safety recalls covering this model year.
- 8owner complaints
- 2safety recalls
- 0NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2023 KIA Sorento Phev problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Electrical System | 3 | 38% | — | — | — |
| Engine | 3 | 38% | — | — | — |
| Unknown or Other | 3 | 38% | — | — | — |
| Fuel/propulsion System | 1 | 13% | — | — | — |
| Power Train | 1 | 13% | — | — | — |
| Steering | 1 | 13% | 50,000 | — | — |
| Vehicle Speed Control | 1 | 13% | — | — | — |
| Wheels | 1 | 13% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2023 KIA Sorento Phev recalls (2)
Tap a recall to see the problem, the risk and the fix.
Back over prevention: sensing system: camera
Problem: Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Fix: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.
Trailer hitchesPark outside
Problem: Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Risk: A fire while parked or driving can increase the risk of injury.
Fix: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
While driving my 2023 Sorento plug-in hybrid a msg appeared that Charging Stopped Check Cable. When you stop the car and try to drive it will not go into any gear, msg says Shifting Conditions Not Met and Unplug Vehicle to Start and the wheels are locked up (E-brake) and needs a tow truck with…
When trying to accelerate from a standing stop, there is a one or two second delay, once the accelerator pedal is depressed, before the car moves. Extremely dangerous when pulling out into traffic. I had it back to the dealership to address this problem but they found nothing wrong. I guarantee you…
1. First incident occurred on 10/29/24. My wife pulled into driveway and placed car into Park. When she shifted to reverse, the transmission didn't respond and the car revved to a very high RPM when she took foot off of brake, no foot on gas. Unable to shift it to go forward or backward. She then…
The wheels provided with the new vehicle are not the correct wheels for the car. On page 639 of the owners manual: "2023 Sorento PHEV OM 10.pdf" Section 9 "Specifications, Consumer information and Reporting safety defects", page 6. The paragraph with title Tires and Wheels, has two tables; "For…
The contact owns a 2023 Kia Sorento. The contact stated that while operating the vehicle, there was an abnormal squeaking sound coming from the steering column. Additionally, the steering wheel felt tight while turning in either direction. The vehicle was taken to the local dealer who was unable to…
Other KIA Sorento Phev years
← 2022 Sorento Phev · 2024 Sorento Phev →
| Year | Complaints | Recalls |
|---|---|---|
| 2026 Sorento Phev | 0 | 1 |
| 2025 Sorento Phev | 13 | 3 |
| 2024 Sorento Phev | 2 | 0 |
| 2023 | 8 | 2 |
| 2022 Sorento Phev | 22 | 5 |
See all KIA Sorento Phev problems by year, every KIA model, or the KIA VIN decoder.
Similar KIA models
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Frequently asked questions
What are the most common problems with the 2023 KIA Sorento Phev?
Owners most often report electrical system, engine, unknown or other problems. The top one, electrical system, accounts for 3 complaints.
Was there a recall on the 2023 KIA Sorento Phev?
Yes, 2 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2023 KIA Sorento Phev a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Sorento Phev model years, the 2023 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.