2020 Mack Pinnacle (chu) Problems, Complaints & Recalls
- Compared with other Pinnacle (chu) years
- Not enough data 1st of 12 for complaints
- Safety recalls
- 4 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 1 complaint with NHTSA about the 2020 Mack Pinnacle (chu). That is the most of any Pinnacle (chu) model year in the database (12 years). The most reported problem area is exterior lighting (1 complaints, 100%), typically at around 17,000 miles. There are 4 safety recalls covering this model year.
- 1owner complaints
- 4safety recalls
- 0NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 Mack Pinnacle (chu) problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Exterior Lighting | 1 | 100% | 17,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
2020 Mack Pinnacle (chu) recalls (4)
Tap a recall to see the problem, the risk and the fix.
Electronic stability control (esc):control module:software
Problem: Mack Trucks, Inc. (Mack) is recalling certain 2018-2022 Anthem (AN), Granite (GR/GU), and Pinnacle (CHU/CXU/PI) vehicles equipped with "camelback" rear suspension and electronic stability control. The vehicles may not stay in their lane at certain speeds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 136, "Electronic Stability Control Systems on Heavy Vehicles."
Risk: A vehicle that drifts out of its lane increases the risk of a crash.
Fix: Mack will notify owners, and dealers will reprogram the vehicle control units, free of charge. The recall began on April 21, 2021. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0423.
Steering:linkages:drag:link:connection
Problem: Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem (AN), Granite (GR), and Pinnacle (PI) vehicles. The castle nuts and cotter pins used to connect the steering drag link to the pitman arm and steering arm may have not been correctly installed, potentially causing separation of the drag link.
Risk: If the drag link separates, loss of steering control my occur, increasing the risk of a crash.
Fix: Mack will notify owners, and dealers will inspect the drag link attachment points, repairing them, as necessary, free of charge. The recall began January 14, 2020. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0420.
Exterior lighting
Problem: Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem and Pinnacle trucks. The conspicuity reflectors at the back of the cab may be blocked by the exhaust system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Risk: If the reflectors are blocked, the vehicle's visibility to other drivers may be reduced, increasing the risk of crash.
Fix: Mack has notified owners, and dealers will install additional reflectors on the back of the cab, free of charge. The recall began April 10, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0418.
Visibility:rearview mirrors/devices:exterior
Problem: Mack Trucks, Inc. (Mack) is recalling certain 2019-2020 Mack Anthem, Granite, Pinnacle vehicles. The passenger side door down view mirror may detach from the door.
Risk: If the mirror detaches from the door, the mirror may strike another vehicle or pedestrian, increasing the risk of injury or crash.
Fix: Mack will notify owners, and dealers will properly attach the mirror, free of charge. The recall began March 19, 2019. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0416.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
Led headlight do not generate enough heat to melt any snow. A half an hour driving time in steady snow results in the lights being totally covered by snow and completely useless for illumination after dark. Stopping on the side of the road to clean off the lights every 15minutes is not a reasonably…
Other Mack Pinnacle (chu) years
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Frequently asked questions
What are the most common problems with the 2020 Mack Pinnacle (chu)?
Owners most often report exterior lighting problems. The top one, exterior lighting, accounts for 1 complaint.
Was there a recall on the 2020 Mack Pinnacle (chu)?
Yes, 4 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 Mack Pinnacle (chu) a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Pinnacle (chu) model years, the 2020 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.