2014 Mercedes-Benz CLA250 Problems, Complaints & Recalls
- Compared with other CLA250 years
- Far more complaints than other years 1st of 14 for complaints
- Safety recalls
- 6 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 179 complaints with NHTSA about the 2014 Mercedes-Benz CLA250. That is the most of any CLA250 model year in the database (14 years). The most reported problem area is engine (66 complaints, 37%), typically at around 14,000 miles. Complaints mention 5 crashes, 3 fires, 6 injuries. There are 6 safety recalls covering this model year. NHTSA has opened 2 defect investigations involving it.
- 179owner complaints
- 6safety recalls
- 2NHTSA investigations
- 5complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2014 Mercedes-Benz CLA250 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Engine problems | 66 | 37% | 14,000 | “pre safe” (27%) | — |
| Electrical System | 44 | 25% | 15,000 | — | — |
| Vehicle Speed Control | 36 | 20% | 15,600 | — | — |
| Unknown or Other | 21 | 12% | 39,100 | — | — |
| Electronic Stability Control (esc) | 20 | 11% | 13,334 | — | — |
| Power Train | 20 | 11% | 14,261 | — | — |
| Air Bags | 11 | 6% | 54,500 | — | — |
| Structure | 11 | 6% | 51,150 | — | — |
| Fuel/propulsion System | 10 | 6% | 17,972 | — | — |
| Wheels | 9 | 5% | 15,000 | — | — |
| Steering | 8 | 4% | 16,022 | — | — |
| Visibility | 7 | 4% | 100 | — | — |
| Service Brakes | 6 | 3% | 3,350 | — | — |
| Engine and Engine Cooling | 2 | 1% | 18,000 | — | — |
| Equipment Adaptive/mobility | 2 | 1% | 4,058 | — | — |
| Seats | 2 | 1% | 80,500 | — | — |
| Visibility/wiper | 2 | 1% | 6,508 | — | — |
| Forward Collision Avoidance | 1 | 1% | 59,000 | — | — |
| Fuel System, Gasoline | 1 | 1% | 991 | — | — |
| Seat Belts | 1 | 1% | — | — | — |
| Tires | 1 | 1% | 22,684 | — | — |
| Traction Control System | 1 | 1% | 30,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2014 Mercedes-Benz CLA250 recalls (6)
Tap a recall to see the problem, the risk and the fix.
Structure:body:roof and pillars
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Risk: A detached roof panel can become a road hazard, increasing the risk of a crash.
Fix: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
Structure:body:roof and pillars
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Risk: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Fix: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Communication
Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Risk: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Fix: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Air bags:frontal
Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Risk: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Fix: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Service brakes, hydraulic:power assist:vacuum:hoses, lines/piping, and fittings
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA250 vehicles manufactured December 14, 2012, to April 24, 2013 equipped with gasoline engines. The affected vehicles have a fitting that connects the vacuum line to the brake booster which may break causing increased forced to be needed to apply the brakes.
Risk: If the vehicles unexpectedly need increased pressure on the brake pedal to apply the brakes, there would be an increased risk of a crash.
Fix: MBUSA will notify owners, and dealers will replace the connector end fitting at the brake booster, free of charge. The recall began July 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Air bags:sensor:occupant classification; visibility/wiper; electrical system: instrument cluster/panel; electrical system:wiring:fuses and circuit breakers
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.
Risk: If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event of a crash would be increased. Should the function of the instrument cluster and the windshield wipers be affected, the risk of a crash would be increased.
Fix: MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Desiccated Air Bag Inflator Rupture (EA21002) — opened Sep 17, 2021, still open.
- Front Roof Panel Detachment (PE21001) — opened Jan 8, 2021, closed Oct 14, 2021, led to recall 21V197000.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
1. Left front wheel assembly lug bolts. All five lug bolts sheared off completely while driving, resulting in a wheel separation and structural failure. Yes, four of the five physical sheared lug bolts are preserved and immediately available for independent forensic laboratory inspection upon…
. Left front wheel assembly lug bolts. All five lug bolts sheared off completely while driving, resulting in a wheel separation and structural failure. Yes, four of the five physical sheared lug bolts are preserved and immediately available for independent forensic laboratory inspection upon…
The contact owns a 2014 Mercedes-Benz CLA250. The contact stated that while driving at undisclosed speeds, the air bag warning light illuminated. The contact stated that there was an abnormal snapping sound coming from the vehicle. The vehicle was taken to a dealer where a code reader retrieved…
The shifter randomly stops working so I could have the car in reverse and not be able to put it in drive and be stuck in traffic or vice versa. I can have the car and drive and not be able to put it in reverse. I'd be stuck in traffic very dangerous.
The contact owns a 2014 Mercedes-Benz CLA-Class. The contact stated that upon approaching the vehicle, she discovered that the driver's side window was shattered. The sunroof was brown, and there was a hole in the dashboard showing the engine. The contact stated that the vehicle had caught fire…
Other Mercedes-Benz CLA250 years
| Year | Complaints | Recalls |
|---|---|---|
| 2025 CLA250 | 1 | 0 |
| 2024 CLA250 | 2 | 0 |
| 2023 CLA250 | 6 | 0 |
| 2022 CLA250 | 1 | 0 |
| 2021 CLA250 | 7 | 5 |
| 2020 CLA250 | 20 | 11 |
| 2019 CLA250 | 23 | 6 |
| 2018 CLA250 | 41 | 9 |
| 2017 CLA250 | 27 | 10 |
| 2016 CLA250 | 66 | 8 |
| 2015 CLA250 | 61 | 7 |
| 2014 | 179 | 6 |
| 2013 CLA250 | 9 | 0 |
| 2012 CLA250 | 7 | 0 |
See all Mercedes-Benz CLA250 problems by year, every Mercedes-Benz model, or the Mercedes-Benz VIN decoder.
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Frequently asked questions
What are the most common problems with the 2014 Mercedes-Benz CLA250?
Owners most often report engine, electrical system, vehicle speed control problems. The top one, engine, accounts for 66 complaints.
Was there a recall on the 2014 Mercedes-Benz CLA250?
Yes, 6 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2014 Mercedes-Benz CLA250 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other CLA250 model years, the 2014 has far more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.