2019 Mercedes-Benz CLA 250 Problems, Complaints & Recalls
- Compared with other CLA 250 years
- Far more complaints than other years 6th of 14 for complaints
- Safety recalls
- 6 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 23 complaints with NHTSA about the 2019 Mercedes-Benz CLA 250. That ranks 6th out of 14 CLA 250 model years for complaints. The most reported problem area is engine (4 complaints, 17%). Complaints mention 2 crashes, 2 injuries. There are 6 safety recalls covering this model year. NHTSA has opened 1 defect investigation involving it.
- 23owner complaints
- 6safety recalls
- 1NHTSA investigations
- 2complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2019 Mercedes-Benz CLA 250 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Engine | 4 | 17% | — | — | — |
| Fuel/propulsion System | 4 | 17% | — | — | — |
| Unknown or Other | 3 | 13% | — | — | — |
| Wheels | 3 | 13% | 31,000 | — | — |
| Air Bags | 2 | 9% | 26,300 | — | — |
| Communication | 2 | 9% | — | — | — |
| Electrical System | 2 | 9% | — | — | — |
| Back Over Prevention | 1 | 4% | 50,000 | — | — |
| Exterior Lighting | 1 | 4% | 50,000 | — | — |
| Steering | 1 | 4% | 600 | — | — |
| Structure | 1 | 4% | — | — | — |
| Tires | 1 | 4% | — | — | — |
| Vehicle Speed Control | 1 | 4% | 20,000 | — | — |
| Visibility | 1 | 4% | 4,506 | — | — |
| Visibility/wiper | 1 | 4% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2019 Mercedes-Benz CLA 250 recalls (6)
Tap a recall to see the problem, the risk and the fix.
Structure:body:roof and pillars
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Risk: A detached roof panel can become a road hazard, increasing the risk of a crash.
Fix: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
Electrical system:software; communication: auto crash notification
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Structure:body:roof and pillars
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Risk: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Fix: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Communication: auto crash notification
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Communication: auto crash notification; electrical system:software
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Latches/locks/linkages:doors:latch
Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 CLA250 and CLA250 4MATIC vehicles. The right side door locks may not have been properly manufactured. As a result, the right-side doors may not be able to be opened from outside of the vehicle.
Risk: In the event of a crash, if the right side doors cannot be opened from the outside, it could increase the risk of injury.
Fix: MBUSA will notify owners, and dealers will replace the door locks, free of charge. The recall began May 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019030020.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Front Roof Panel Detachment (PE21001) — opened Jan 8, 2021, closed Oct 14, 2021, led to recall 21V197000.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
1. The suspected component is the rear differential/rear axle assembly in my 2019 Mercedes-Benz CLA 250 4MATIC. The vehicle has developed abnormal knocking, popping, and drivetrain noises, particularly during turning and low-speed maneuvering. A repair facility provided an estimate of approximately…
To Whom It May Concern, I am writing to file a formal safety complaint regarding my 2019 Mercedes-Benz CLA250 involving a leaking fuel rail that caused the vehicle to shut down and become unsafe to operate. The failure of the fuel rail resulted in a fuel leak and engine shutdown. A failure within…
The sunroof is off the track. There seems to have been a recall for my make and model and year of vehicle (2019 Mercedes CLA 250) though Mercedes tells me that my vin # is not among those that were recalled. However, they told me that if I could reach out to NHTSA, that it would be possible that my…
JUST PAID $4,154.67 TO HAVE MY 2019 MERCEDES CLA 250, WITH JUST 46,222 MILES, ENGINE REPAIRED. * REPACE FUEL INJECTOR SEALS/ORINGS $1,462.80 *REPLACE ALL 4 FUEL INJECTORS $2,512.62 SO, PLEASE TELL WHY THERE IS NO RECALL ON MY CAR????? MARK BOULTINGHOUSE [redacted]
My 2019 Mercedes-Benz CLA 250 has become unsafe to drive due to strong gasoline fumes filling the cabin. The smell is overwhelming and makes it difficult â and frankly dangerous â to sit in the vehicle for more than a few minutes without feeling lightheaded. I have since learned that this issue…
Other Mercedes-Benz CLA 250 years
← 2018 CLA 250 · 2020 CLA 250 →
| Year | Complaints | Recalls |
|---|---|---|
| 2025 CLA 250 | 1 | 0 |
| 2024 CLA 250 | 2 | 0 |
| 2023 CLA 250 | 6 | 0 |
| 2022 CLA 250 | 1 | 0 |
| 2021 CLA 250 | 7 | 5 |
| 2020 CLA 250 | 20 | 11 |
| 2019 | 23 | 6 |
| 2018 CLA 250 | 41 | 9 |
| 2017 CLA 250 | 27 | 10 |
| 2016 CLA 250 | 66 | 8 |
| 2015 CLA 250 | 61 | 7 |
| 2014 CLA 250 | 179 | 6 |
| 2013 CLA 250 | 9 | 0 |
| 2012 CLA 250 | 7 | 0 |
See all Mercedes-Benz CLA 250 problems by year, every Mercedes-Benz model, or the Mercedes-Benz VIN decoder.
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Frequently asked questions
What are the most common problems with the 2019 Mercedes-Benz CLA 250?
Owners most often report engine, fuel/propulsion system, unknown or other problems. The top one, engine, accounts for 4 complaints.
Was there a recall on the 2019 Mercedes-Benz CLA 250?
Yes, 6 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2019 Mercedes-Benz CLA 250 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other CLA 250 model years, the 2019 has far more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.