2016 Mercedes-Benz Metris Problems, Complaints & Recalls
- Compared with other Metris years
- Far more complaints than other years 1st of 9 for complaints
- Safety recalls
- 13 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 127 complaints with NHTSA about the 2016 Mercedes-Benz Metris. That is the most of any Metris model year in the database (9 years). The most reported problem area is fuel/propulsion system (37 complaints, 29%), typically at around 35,000 miles. Complaints mention 2 fires, 1 injury. There are 13 safety recalls covering this model year. NHTSA has opened 1 defect investigation involving it.
- 127owner complaints
- 13safety recalls
- 1NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2016 Mercedes-Benz Metris problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Fuel/propulsion System | 37 | 29% | 35,000 | — | — |
| Visibility/wiper | 21 | 17% | 1,350 | — | — |
| Engine | 17 | 13% | 46,000 | — | — |
| Tires | 15 | 12% | 47,000 | — | — |
| Unknown or Other | 15 | 12% | 23,100 | — | — |
| Electrical System | 10 | 8% | 12,000 | — | — |
| Steering | 9 | 7% | 55,000 | — | — |
| Wheels | 7 | 6% | 12,000 | — | — |
| Service Brakes | 4 | 3% | 16,500 | — | — |
| Air Bags | 3 | 2% | 36,258 | — | — |
| Seat Belts | 3 | 2% | — | — | — |
| Structure | 3 | 2% | 23,000 | — | — |
| Lane Departure | 2 | 2% | — | — | — |
| Vehicle Speed Control | 2 | 2% | 17,500 | — | — |
| Visibility | 2 | 2% | 15,750 | — | — |
| Electronic Stability Control (esc) | 1 | 1% | 15,000 | — | — |
| Engine and Engine Cooling | 1 | 1% | 52,000 | — | — |
| Forward Collision Avoidance | 1 | 1% | 20,000 | — | — |
| Fuel System, Gasoline | 1 | 1% | 9,700 | — | — |
| Power Train | 1 | 1% | — | — | — |
| Suspension | 1 | 1% | 22,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2016 Mercedes-Benz Metris recalls (13)
Tap a recall to see the problem, the risk and the fix.
Tires
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
Risk: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
Fix: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
Back over prevention: sensing system: camera
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Risk: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.
Service brakes, hydraulic:fluid
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Risk: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Fix: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Electrical system:software
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Electrical system:12v/24v/48v battery
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Fix: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Steering:electric power assist system
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Risk: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.
Fuel system, gasoline:delivery:hoses, lines/piping, and fittings
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Power train:automatic transmission
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
Risk: Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Steering:electric power assist system
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Risk: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-8267.
Electrical system:software
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
Risk: The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
Fix: DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Seat belts:pretensioner
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Metris vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash.
Risk: If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.
Fix: DVUSA will notify owners, and dealers will replace the front seat belts, free of charge. An interim notification was mailed to owners on June 9, 2017. A second notice was mailed on July 7, 2017, to tell owners that the remedy is now available. Owners may contact DVUSA customer service at 1-877-762-8267.
Lane departure: blind spot detection
Problem: Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.
Risk: If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.
Fix: DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. Interim notices informing owners of the safety risk were mailed on May 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Power train:axle assembly
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes Benz Metris vehicles manufactured from September 1, 2015, through December 31, 2015. The affected vehicles have rear differential gears that may have been improperly welded.
Risk: The weld may fail and result in a loss of power to the wheels, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the rear differential gears, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Low Pressure Fuel Supply Hose Leak (PE18002) — opened Mar 13, 2018, closed Jun 18, 2019, led to recall 18V837000.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The check engine light came on and the code reads PO52e. Mercedes has a Intake Line Assembly Extended Emissions Warranty (Code P052E) up to 150,000 miles. Theyâve admitted this was a problem with this engine but only covers 3 other vehicles with the identical platform, & excluded the Mercedes…
The contact owns a 2016 Mercedes-Benz Metris. The contact received a notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the recall repairs were denied, and the contact was asked to take…
Fuel smell in the engine compartment and visible leaking fuel on the lower hoses per NHTSA Campaign Number 18V837000. I previously complained about this in April 2025 (ID 11669847). Dealer inspected in April 2025 and replaced the lower hose, but I still would smell fuel. After a lot of my own…
It has been two years after posting an issue with engine light on indicating the error code p052e which is a known problem on many models mercedes has. This metris van is not a passenger van but a commercial van. It has however the SAME engine and SAME error code as all the models mercedes having…
How does the digital display suddenly disappear from your dashboard? Mercedes has lost its respect for being a High Quality brand. Too many recalls,. Too many issues that vehicles less costly never have such as 1. Out of alignment at 0 mileage resulting in worn out tires at 12k miles. Realignment…
Other Mercedes-Benz Metris years
| Year | Complaints | Recalls |
|---|---|---|
| 2023 Metris | 2 | 4 |
| 2022 Metris | 9 | 5 |
| 2021 Metris | 1 | 7 |
| 2020 Metris | 7 | 8 |
| 2019 Metris | 9 | 12 |
| 2018 Metris | 28 | 10 |
| 2017 Metris | 29 | 14 |
| 2016 | 127 | 13 |
| 2015 Metris | 1 | 3 |
See all Mercedes-Benz Metris problems by year, every Mercedes-Benz model, or the Mercedes-Benz VIN decoder.
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Frequently asked questions
What are the most common problems with the 2016 Mercedes-Benz Metris?
Owners most often report fuel/propulsion system, visibility/wiper, engine problems. The top one, fuel/propulsion system, accounts for 37 complaints.
Was there a recall on the 2016 Mercedes-Benz Metris?
Yes, 13 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2016 Mercedes-Benz Metris a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Metris model years, the 2016 has far more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.