2018 Mercedes-Benz Metris Problems, Complaints & Recalls
- Compared with other Metris years
- Far more complaints than other years 3rd of 9 for complaints
- Safety recalls
- 10 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 28 complaints with NHTSA about the 2018 Mercedes-Benz Metris. That ranks 3rd out of 9 Metris model years for complaints. The most reported problem area is tires (14 complaints, 50%), typically at around 43,000 miles. There are 10 safety recalls covering this model year.
- 28owner complaints
- 10safety recalls
- 0NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2018 Mercedes-Benz Metris problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Tires | 14 | 50% | 43,000 | — | — |
| Wheels | 5 | 18% | 35,000 | — | — |
| Back Over Prevention | 3 | 11% | 400 | — | — |
| Steering | 3 | 11% | — | — | — |
| Unknown or Other | 3 | 11% | — | — | — |
| Electrical System | 2 | 7% | 10,000 | — | — |
| Engine | 2 | 7% | 35,000 | — | — |
| Service Brakes | 2 | 7% | 10,000 | — | — |
| Fuel/propulsion System | 1 | 4% | — | — | — |
| Fuel System, Gasoline | 1 | 4% | 12,500 | — | — |
| Suspension | 1 | 4% | — | — | — |
| Vehicle Speed Control | 1 | 4% | 35,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2018 Mercedes-Benz Metris recalls (10)
Tap a recall to see the problem, the risk and the fix.
Tires
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
Risk: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
Fix: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
Fuel system, gasoline:delivery:hoses, lines/piping, and fittings
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Back over prevention: sensing system: camera
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
Risk: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.
Service brakes, hydraulic:fluid
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Risk: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Fix: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Electrical system:software
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Electrical system:12v/24v/48v battery
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Fix: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Unknown or other
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Fix: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Steering
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Risk: An unexpected loss of power steering assist can increase the risk of crash.
Fix: DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
Unknown or other
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Fix: DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Power train:driveline:driveshaft; power train:automatic transmission
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Risk: If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
See attached document for complaint. I wanted to express my displeasure with the manner in which the above reference recall was conducted. The timeline left many owners with expensive replacement bills for new tires to replace inadequate tires that were installed as OEM on our vans. The message…
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The…
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The…
The contact owns a 2018 Mercedes-Benz Metris. The contact stated the vehicle had displayed that there were failures with several safety features. The instrument panel had failed to display any information regarding any safety features. The vehicle had been taken to the dealer who had diagnosed that…
The check engine light came on, with code P052E indicating a positive crankcase ventilation valve failure. Dealer inspection revealed the PCV valve is sticking and recommended a replacement with a $2100 charge. This is a widely experienced problem with this engine in many Mercedes vehicles…
Other Mercedes-Benz Metris years
| Year | Complaints | Recalls |
|---|---|---|
| 2023 Metris | 2 | 4 |
| 2022 Metris | 9 | 5 |
| 2021 Metris | 1 | 7 |
| 2020 Metris | 7 | 8 |
| 2019 Metris | 9 | 12 |
| 2018 | 28 | 10 |
| 2017 Metris | 29 | 14 |
| 2016 Metris | 127 | 13 |
| 2015 Metris | 1 | 3 |
See all Mercedes-Benz Metris problems by year, every Mercedes-Benz model, or the Mercedes-Benz VIN decoder.
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Frequently asked questions
What are the most common problems with the 2018 Mercedes-Benz Metris?
Owners most often report tires, wheels, back over prevention problems. The top one, tires, accounts for 14 complaints.
Was there a recall on the 2018 Mercedes-Benz Metris?
Yes, 10 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2018 Mercedes-Benz Metris a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Metris model years, the 2018 has far more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.