Mercedes-Benz ML350 Air Bags Problems
Owners have filed 197 complaints with NHTSA about air bags problems on the Mercedes-Benz ML350 across 11 model years. The 2010 model year has the most (67). The words owners use most often: “takata air bags” (19% of reports).
- 197air bags complaints
- —median miles at failure
- 17mention a crash
- 12mention an injury
- 2related recalls
- 38%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Takata air bags: mentioned in 37 of 197 complaints (19%)
- Confirm become: mentioned in 11 of 197 complaints (6%)
At what mileage do air bags problems happen?
Based on 55 complaints that reported the odometer reading.
How serious are the reports?
Of 197 complaints, 17 mention a crash, 12 an injury.
Mercedes-Benz ML350 air bags complaints by model year
| Model year | Air Bags complaints | Share of that year | Median miles |
|---|---|---|---|
| 2015 ML350 | 3 | 6% | 60,001 |
| 2014 ML350 | 4 | 6% | 29,000 |
| 2013 ML350 | 3 | 5% | 51,000 |
| 2012 ML350 | 2 | 3% | 76,500 |
| 2011 ML350 | 59 | 53% | 58,000 |
| 2010 ML350 | 67 | 66% | 85,000 |
| 2009 ML350 | 40 | 43% | 80,000 |
| 2008 ML350 | 3 | 4% | 72,000 |
| 2007 ML350 | 2 | 2% | 40,000 |
| 2006 ML350 | 9 | 5% | 61,793 |
| 2004 ML350 | 5 | 14% | 75,000 |
When owners reported it
Related recalls (2)
Electrical system:software; air bags:frontal:sensor/control module-inactive
Model years: 2012, 2013, 2014
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Risk: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Fix: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Air bags:frontal:driver side:inflator module
Model years: 2009, 2010, 2011
Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350 BlueTec 4Matic and R350 BlueTec 4Matic, 2009-2012 GL450 4Matic, GL550 4Matic and R350 4Matic, 2007-2008 SLK280, SLK350, and SLK55 AMG, 2011-2014 SLS AMG Coupe, 2012 SLS AMG Cabriolet, 2013-2014 SLS AMG GT and SLS AMG GT Cabriolet, 2005 C230 Kompressor and C320, 2006-2007 C230, 2006-2011 C350, 2008-2011 C300 and C300 4Matic, 2010-2012 GLK350 and GLK350 4Matic and 2007-2008 Chrysler Crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
Driver side airbag malfunction without notice .serious bodily injury incase of an accident.
After starting the car, two messages appeared on the dash board. Center Gauge read: SRS Restraint System Malfunction Service Required Fuel Gauge read: SRS (in red) Took the car to our certified mechanic. After his diagnostic check- He said it was the Air Bag Module is out. Needs to be replaced at…
Nearest dealership refused to complete the recall repairs. On March 6, during a moving traffic accident that totaled both cars, the air bags failed to deploy, resulting in injury to the driver (me).
I have reached out to Mercedes-Benz to have the 2 recalls fixed. They tell me I will receive a letter with instructions. I have not received any letters and it's been more than 6 months.
takata airbags- call Mercedes Benz of Draper says it is not on their list????
Frequently asked questions
Do all Mercedes-Benz ML350s have air bags problems?
No. NHTSA has 197 owner complaints about air bags for the Mercedes-Benz ML350. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Mercedes-Benz ML350 air bags?
Yes: 2 safety recalls list air bags. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
What do owners say about air bags problems on the Mercedes-Benz ML350?
The most frequent phrase is “takata air bags”, in 37 of 197 complaints, followed by “confirm become” (11).
Other Mercedes-Benz ML350 problems
- Electrical System problems (158)
- Engine problems (121)
- Power Train problems (101)
See all Mercedes-Benz ML350 problems.