2011 Ford Explorer Structure Problems
Owners have filed 110 complaints with NHTSA about structure problems on the 2011 Ford Explorer, 9% of all complaints for this model year. Half of the reports with a mileage happened before 101,000 miles. The words owners use most often: “pillar trim” (23% of reports).
- 110structure complaints
- 101,000median miles at failure
- 2mention a crash
- 0mention an injury
- 2related recalls
- 76%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Pillar trim: mentioned in 25 of 110 complaints (23%)
- Side windshield: mentioned in 16 of 110 complaints (15%)
- Flew off: mentioned in 15 of 110 complaints (14%)
- Structure contacted: mentioned in 12 of 110 complaints (11%)
At what mileage do structure problems happen?
Based on 63 complaints that reported the odometer reading.
How serious are the reports?
Of 110 complaints, 2 mention a crash.
Ford Explorer structure complaints by model year
| Model year | Structure complaints | Share of that year | Median miles |
|---|---|---|---|
| 2026 Explorer | 2 | 5% | — |
| 2025 Explorer | 7 | 7% | 1,600 |
| 2023 Explorer | 10 | 9% | 10,000 |
| 2022 Explorer | 11 | 4% | 39,000 |
| 2021 Explorer | 25 | 6% | 61,500 |
| 2020 Explorer | 45 | 4% | 40,302 |
| 2019 Explorer | 150 | 50% | 63,125 |
| 2018 Explorer | 288 | 39% | 60,950 |
| 2017 Explorer | 658 | 39% | 76,000 |
| 2016 Explorer | 591 | 24% | 82,750 |
| 2015 Explorer | 410 | 23% | 90,000 |
| 2014 Explorer | 276 | 16% | 92,500 |
| 2013 Explorer | 439 | 20% | 70,000 |
| 2012 Explorer | 144 | 17% | 96,500 |
| 2011 Explorer | 110 | 9% | 101,000 |
| 2010 Explorer | 1 | 1% | 6,900 |
| 2009 Explorer | 2 | 6% | 105,000 |
| 2008 Explorer | 1 | 1% | 7,000 |
| 2007 Explorer | 11 | 5% | 80,000 |
| 2006 Explorer | 11 | 2% | 19,695 |
| 2005 Explorer | 151 | 30% | 77,300 |
| 2004 Explorer | 426 | 33% | 72,000 |
| 2003 Explorer | 354 | 31% | 70,000 |
| 2002 Explorer | 486 | 15% | 66,400 |
| 2001 Explorer | 29 | 8% | 100,000 |
| 2000 Explorer | 29 | 3% | 93,310 |
| 1999 Explorer | 47 | 3% | 100,000 |
| 1998 Explorer | 48 | 2% | 112,000 |
| 1997 Explorer | 50 | 3% | 84,000 |
| 1996 Explorer | 63 | 4% | 123,743 |
| 1995 Explorer | 39 | 5% | 112,762 |
When owners reported it
Related recalls (2)
Structure:body:roof and pillars
Problem: Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Risk: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Fix: Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Structure:body:door
Problem: Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
Risk: If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Fix: Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
The pillar covers fell of the vehicle when driving last week. Both plastic covers are on the side of the interstate. I was told and found there is a recall for the clips on these covers, but when I searched, they are not listed for this vehicle. There appears to be an issue with this recall and the…
The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the dealer and manufacturer had exceeded a reasonable…
The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side exterior A-Pillar Applique Trim detached. The contact stated that the exterior A-Pillar Applique Trim was flapping and hitting the ground. The dealer was made aware of the failure…
Frequently asked questions
Do all 2011 Ford Explorers have structure problems?
No. NHTSA has 110 owner complaints about structure for the 2011 Ford Explorer (9% of the 1,197 complaints for this model year). Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the 2011 Ford Explorer structure?
Yes: 2 safety recalls list structure. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
At what mileage do structure problems start?
The median reported mileage is 101,000 miles: half of the reports with a mileage came before that.
What do owners say about structure problems on the 2011 Ford Explorer?
The most frequent phrase is “pillar trim”, in 25 of 110 complaints, followed by “side windshield” (16).
Other 2011 Ford Explorer problems
- Steering problems (742)
- Electrical System problems (95)
- Engine problems (83)
- Power Train problems (64)
See all 2011 Ford Explorer problems or structure problems across all Explorer years.