2011 Mercedes-Benz CLS550 Problems, Complaints & Recalls
- Compared with other CLS550 years
- Not enough data 6th of 13 for complaints
- Safety recalls
- 3 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 4 complaints with NHTSA about the 2011 Mercedes-Benz CLS550. That ranks 6th out of 13 CLS550 model years for complaints. The most reported problem area is electrical system (1 complaints, 25%), typically at around 45,000 miles. There are 3 safety recalls covering this model year. NHTSA has opened 1 defect investigation involving it.
- 4owner complaints
- 3safety recalls
- 1NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2011 Mercedes-Benz CLS550 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Electrical System | 1 | 25% | 45,000 | — | — |
| Fuel/propulsion System | 1 | 25% | 39,900 | — | — |
| Power Train | 1 | 25% | 4,000 | — | — |
| Seats | 1 | 25% | 47,840 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2011 Mercedes-Benz CLS550 recalls (3)
Tap a recall to see the problem, the risk and the fix.
Visibility:sun/moon roof assembly
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Risk: A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Fix: Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Visibility:sun/moon roof assembly
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Risk: A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Fix: Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Visibility:sun/moon roof assembly
Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Risk: A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Fix: MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Loss of rear lighting assembly (EA13008) — opened Dec 20, 2013, closed May 12, 2014, led to recall 14V177000.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
Sitting @ red light not moving and both head rests deployed. Hadn't hit any pot holes nor was my vehicle jarred in any way. Had to pay $165 for dealer to reset them as it was not under warranty....updated 09/22/15 *bf the headrest mechanism must be defective to deploy while the vehicle is sitting…
I smell gas fumes in and around the vehicle. I am worry because the smell is very strong were the baby car seat is, he is inhaling all that fumed.
Today, i was informed buy the mercedes benz dealer service specialist at intake, at the only dealer in fayetteville n.c. 3203 bragg blvd. When taking the car in for service that the reverse camera for backing up safely, coaxial cable was damaged causing the camera to malfunction due to opening and…
Tl* the contact owns a 2011 mercedes benz cls 550. The contact stated that the vehicle lunged forward after being shifted into drive and driven out of a driveway. The vehicle was taken to the dealer and the dealer stated that the transmission codes needed to be reset. The manufacturer was notified…
Other Mercedes-Benz CLS550 years
| Year | Complaints | Recalls |
|---|---|---|
| 2018 CLS550 | 0 | 1 |
| 2017 CLS550 | 1 | 1 |
| 2016 CLS550 | 0 | 1 |
| 2015 CLS550 | 1 | 4 |
| 2014 CLS550 | 10 | 4 |
| 2013 CLS550 | 4 | 3 |
| 2012 CLS550 | 23 | 3 |
| 2011 | 4 | 3 |
| 2010 CLS550 | 1 | 3 |
| 2009 CLS550 | 4 | 3 |
| 2008 CLS550 | 17 | 3 |
| 2007 CLS550 | 35 | 4 |
| 2006 CLS550 | 7 | 1 |
See all Mercedes-Benz CLS550 problems by year, every Mercedes-Benz model, or the Mercedes-Benz VIN decoder.
Similar Mercedes-Benz models
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Frequently asked questions
What are the most common problems with the 2011 Mercedes-Benz CLS550?
Owners most often report electrical system, fuel/propulsion system, power train problems. The top one, electrical system, accounts for 1 complaint.
Was there a recall on the 2011 Mercedes-Benz CLS550?
Yes, 3 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2011 Mercedes-Benz CLS550 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other CLS550 model years, the 2011 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.