2015 Mercedes-Benz CLS550 Problems, Complaints & Recalls
- Compared with other CLS550 years
- Not enough data 9th of 13 for complaints
- Safety recalls
- 4 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 1 complaint with NHTSA about the 2015 Mercedes-Benz CLS550. That ranks 9th out of 13 CLS550 model years for complaints. The most reported problem area is steering (1 complaints, 100%). There are 4 safety recalls covering this model year. NHTSA has opened 1 defect investigation involving it.
- 1owner complaints
- 4safety recalls
- 1NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2015 Mercedes-Benz CLS550 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Steering | 1 | 100% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
2015 Mercedes-Benz CLS550 recalls (4)
Tap a recall to see the problem, the risk and the fix.
Communication
Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Risk: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Fix: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Engine and engine cooling:engine
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 Mercedes Benz E350, E400, E400 4Matic, E63 4M S AMG, E350 4Matic, E63-4M S AMG, 2015 CLS400, CLS400 4Matic, CLS550, CLS63-4M "P" AMG, and CLS550 4Matic vehicles manufactured April 16, 2015, to April 22, 2015. The integral steel cable that secures the rubber seal to the bulkhead might have been damaged due to the supplier rework of the rubber seal. In the event the rubber seal is not properly secured around the engine compartment, it is possible for the rubber seal to temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.
Risk: If the rubber seal falls into the engine compartment, it may contact parts of the engine or exhaust system, increasing the risk of a fire.
Fix: MBUSA will notify owners, and dealers will replace the rubber seal, in the engine compartment, free of charge. The recall began on September 2, 2015. MBUSA's number is 2015080001. Owners may contact MBUSA customer service at 1-201-573-5339.
Exterior lighting
Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility of the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.
Fix: MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.
Structure:body:hood
Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan "S", and E63 4Matic Station Wagon, 2015 CLS400, 2015 E400 Sedan, E400 4Matic Sedan and CLS400 4Matic and 2014 CLS63 "S". The affected vehicles have a rubber seal at the back of the engine bay that may temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.
Risk: If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
Fix: MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Desiccated Air Bag Inflator Rupture (EA21002) — opened Sep 17, 2021, still open.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The steering wheel power adjustment function stopped working. The steering wheel went to the topmost position and got stuck there. It still telescopes in and out, but the up and down function stopped working, and it's stuck at the highest position and won't move down. The car has 52K miles and was…
Other Mercedes-Benz CLS550 years
| Year | Complaints | Recalls |
|---|---|---|
| 2018 CLS550 | 0 | 1 |
| 2017 CLS550 | 1 | 1 |
| 2016 CLS550 | 0 | 1 |
| 2015 | 1 | 4 |
| 2014 CLS550 | 10 | 4 |
| 2013 CLS550 | 4 | 3 |
| 2012 CLS550 | 23 | 3 |
| 2011 CLS550 | 4 | 3 |
| 2010 CLS550 | 1 | 3 |
| 2009 CLS550 | 4 | 3 |
| 2008 CLS550 | 17 | 3 |
| 2007 CLS550 | 35 | 4 |
| 2006 CLS550 | 7 | 1 |
See all Mercedes-Benz CLS550 problems by year, every Mercedes-Benz model, or the Mercedes-Benz VIN decoder.
Similar Mercedes-Benz models
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Frequently asked questions
What are the most common problems with the 2015 Mercedes-Benz CLS550?
Owners most often report steering problems. The top one, steering, accounts for 1 complaint.
Was there a recall on the 2015 Mercedes-Benz CLS550?
Yes, 4 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2015 Mercedes-Benz CLS550 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other CLS550 model years, the 2015 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.