2024 Peterbilt 389 Problems, Complaints & Recalls
- Compared with other 389 years
- Not enough data 5th of 22 for complaints
- Safety recalls
- 5 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 2 complaints with NHTSA about the 2024 Peterbilt 389. That ranks 5th out of 22 389 model years for complaints. The most reported problem area is electrical system (1 complaints, 50%), typically at around 180,000 miles. There are 5 safety recalls covering this model year.
- 2owner complaints
- 5safety recalls
- 0NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2024 Peterbilt 389 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Electrical System | 1 | 50% | 180,000 | — | — |
| Service Brakes | 1 | 50% | — | — | — |
| Service Brakes, Hydraulic | 1 | 50% | 180,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2024 Peterbilt 389 recalls (5)
Tap a recall to see the problem, the risk and the fix.
Service brakes, hydraulic:antilock/traction control/electronic limited slip:control unit/module; electrical system:software
Problem: PACCAR Incorporated (PACCAR) is recalling certain 2021-2025 Peterbilt and Kenworth vehicles, equipped with Bendix EC80 Advanced Electronic Control Units (ECU). Please see the recall report for a complete list of models. Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop functioning.
Risk: Safety systems that depend on the ECU (Automatic Traction Control, ABS, Electronic Stability Control, Active Cruise Control, and Collison Mitigation System) may not function properly or at all, increasing the risk of a crash.
Fix: Dealers will reprogram the ECU software, free of charge. Owner notification letters were mailed February 3, 2025. Owners may contact Kenworth's customer service at 1-425-828-5888 and Peterbilt's customer service at 1-940-591-4220. PACCAR's numbers for this recall are 24KWL and 24PBL.
Steering:linkages:knuckle:spindle:arm; steering:linkages:tie rod assembly
Problem: PACCAR Incorporated (PACCAR) is recalling certain 2024 Peterbilt 367, 389, 548, Kenworth T480, T800, 2024-2025 Peterbilt 520, 567 and Kenworth T880 vehicles with PACCAR 20k steer axles. The steering arm and/or tie rod bracket fasteners may fail, resulting in a loss of steering control.
Risk: A loss of steering control increases the risk of a crash.
Fix: Dealers will install new correctly torqued fasteners, free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact Kenworth's customer service at 1-425-828-5888 or Peterbilt's customer service at 1-940-591-4220. PACCAR's numbers for this recall are 24KWK and 24PBK.
Power train:automatic transmission:lever and linkage:column shift
Problem: PACCAR Incorporated (PACCAR) is recalling certain 2021-2024 Peterbilt 365, 367, 389, 535, 536, 537, 548, 567, 579, and 2021-2025 Kenworth T180, T280, T380, T480, T680, T880 and W990 trucks. The right-hand gear shifter stalk connectors may have been improperly crimped, resulting in a loss of communication.
Risk: A loss of communication between the gear shifter and the transmission may result in the vehicle becoming disabled after coming to a stop, increasing the risk of a crash.
Fix: Dealers will inspect and replace the gear shifter assembly as necessary, free of charge. Owner letters were mailed December 15, 2025, then phased after that. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 24PBE and 24KWE.
Steering:linkages:knuckle:spindle:arm
Problem: PACCAR Incorporated (PACCAR) is recalling certain 2024 Peterbilt 367, 389, 520, 567, and Kenworth T800, T880, W900, and W990 trucks. The bearing journals may not be fully seated in the steering knuckle assemblies, preventing the proper installation of the wheel end hub assemblies.
Risk: An improperly installed wheel end hub assembly can leak oil, causing the axle spindles to loosen or fracture and increasing the risk of a crash.
Fix: Dealers will inspect and replace the steering knuckle assemblies as necessary, free of charge. Owner letters were mailed February 23, 2024. Owners may contact Peterbilt customer service at 1-940-591-4220 and/or Kenworth customer service at 1-425-828-5888. PACCAR's numbers for this recall are 24PBB and 24KWB.
Steering
Problem: PACCAR Incorporated (PACCAR) is recalling certain 2024-2025 Kenworth T280, T380, T480, T680, T880, L770, W990, and 2024-2025 Peterbilt 389, 520, 535, 536, 537, 548, 567, 579, 589 trucks. The steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of steering control.
Risk: A loss of steering control increases the risk of a crash.
Fix: Dealers will inspect and replace the steering gears as necessary, free of charge. Owner notification letters were mailed March 20, 2024. Owners may contact Peterbilt customer service at 1-940-591-4220 and/or Kenworth customer service at 1-425-828-5888. PACCAR's numbers for this recall are 24PBC and 24KWC.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
ABS tone rings are prone to premature corrosion and rust jacking causing the ABS system to fail along with the traction control. This corrosion causes the rings to warp prematurely. Not only is this an expensive and time-consuming fix, but it is also an extreme safety hazard. This condition has…
The contact owns a 2024 Peterbilt 389. The contact stated while driving at various speeds, the vehicle experienced an inaccurate reading of the adaptive cruise control, causing the cruise control to disengage. Additionally, the contact stated after driving for an hour, the ABS, traction control…
Other Peterbilt 389 years
| Year | Complaints | Recalls |
|---|---|---|
| 2025 389 | 0 | 2 |
| 2024 | 2 | 5 |
| 2023 389 | 0 | 6 |
| 2022 389 | 4 | 7 |
| 2021 389 | 1 | 6 |
| 2020 389 | 0 | 5 |
| 2019 389 | 3 | 6 |
| 2018 389 | 0 | 6 |
| 2017 389 | 1 | 7 |
| 2016 389 | 0 | 8 |
| 2015 389 | 7 | 10 |
| 2014 389 | 1 | 7 |
| 2013 389 | 0 | 8 |
| 2012 389 | 1 | 9 |
| 2011 389 | 0 | 7 |
| 2010 389 | 0 | 7 |
| 2009 389 | 0 | 12 |
| 2008 389 | 3 | 12 |
| 2007 389 | 0 | 5 |
| 2006 389 | 0 | 2 |
| 2005 389 | 0 | 1 |
| 2004 389 | 0 | 1 |
See all Peterbilt 389 problems by year, every Peterbilt model, or the VIN decoder.
Similar Peterbilt models
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Frequently asked questions
What are the most common problems with the 2024 Peterbilt 389?
Owners most often report electrical system, service brakes, service brakes, hydraulic problems. The top one, electrical system, accounts for 1 complaint.
Was there a recall on the 2024 Peterbilt 389?
Yes, 5 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2024 Peterbilt 389 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other 389 model years, the 2024 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.