2020 RAM Promaster 2500 Problems, Complaints & Recalls

Source: NHTSA · Updated Mar 21, 2025 · 3 owner complaints analyzed

Compared with other Promaster 2500 years
Not enough data 3rd of 4 for complaints
Safety recalls
None on file
NHTSA crash rating
Not rated

Owners have filed 3 complaints with NHTSA about the 2020 RAM Promaster 2500. That ranks 3rd out of 4 Promaster 2500 model years for complaints. The most reported problem area is power train (2 complaints, 67%), typically at around 125,000 miles. There are no safety recalls on file for this model year.

Complaints are unverified owner reports and are not adjusted for sales volume.

Compare with another car

Most common 2020 RAM Promaster 2500 problems

Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.

Power Train2 · ~125,000 mi
Structure1
Problem areaComplaintsShareMedian milesOwners mention mostTypical repair cost
Power Train267%125,000——
Structure133%———

One complaint can list several problem areas, so shares can add up to more than 100%.

Complaints by year received

Peak: 2023, with 2 complaints
2023: 2202322025: 120251

n = 3 complaints · Source: NHTSA

2020 RAM Promaster 2500 recalls (0)

No safety recalls are on file for the 2020 RAM Promaster 2500.

To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.

Recent owner reports

Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.

The contact owns a 2020 Ram ProMaster 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the accelerator pedal was depressed and failed to respond. The…

Power Train · received Mar 21, 2025 · NHTSA complaint 11649770

The contact owns a 2020 Ram Promaster 2500. The contact stated while reversing at approximately 5 MPH, the contact felt vibration in the steering wheel. The contact depressed the brake pedal and attempted to shift into park(P). The contact was unable to shift the vehicle into park (P). The contact…

Power Train · received Dec 1, 2023 · NHTSA complaint 11557833

Driver side door patch failed. Can not keep door closed.

Structure · received Oct 3, 2023 · NHTSA complaint 11548058

Other RAM Promaster 2500 years

← 2015 Promaster 2500 · 2021 Promaster 2500 →

See all RAM Promaster 2500 problems by year, every RAM model, or the RAM VIN decoder.

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Frequently asked questions

What are the most common problems with the 2020 RAM Promaster 2500?

Owners most often report power train, structure problems. The top one, power train, accounts for 2 complaints.

Was there a recall on the 2020 RAM Promaster 2500?

No safety recalls are on file for this model year.

Was the 2020 RAM Promaster 2500 a good year?

Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Promaster 2500 model years, the 2020 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.