2001 Tiffin Phaeton Problems, Complaints & Recalls

Problem: Tiffin motorhomes is recalling certain recreational vehicles equipped with 1200-series norcold refrigerators. The population of refrigerators being addressed contains either a sensing algorithm or thermal switch to shut off power to the refrigerator when high temperatures are detected in order to prevent a potential fire. The response times of the sensor algorithm and thermal switch devices to stop power are not sufficient.

Risk: The sensing algorithm or thermal switch installed to shut off power to the refrigerator when high temperatures are detected due to a possible hydrogen gas leak may not shut off in sufficient time to prevent a fire.

Fix: Tiffin motorhomes is working with norcold to identify and notify any affected owners. Owners will be instructed to contact norcold dealers to receive the remedy free of charge. Please see norcold's defect report 10e-049 for additional information. The safety recall began on february 17, 2011. Owners may contact norcold at 1-800-767-9101.

Problem: On certain motor homes equipped with a two-door refrigerator manufactured by the dometic corporation, these refrigerators may have a defect in the boiler tube. Pressurized coolant solution could be released into an area where an ignition source (gas flame) is present.

Risk: Release of coolant under certain conditions could ignite and result in a fire.

Fix: Tiffin motorhomes will be working with dometic in order to repair these refrigerators (please see 06e076). Dometic will repair these refrigerators by installing a secondary burn housing, a thermal fuse, and a melt fuse free of charge. Dometic has retained stericycle inc. To manage this campaign. Stericycle will assist the owner in locating dealerships or service centers and will provide assistance with scheduling of appointments. Owners may contact dometic/stericycle at 1-888-446-5157 or tiffin at 1-256-356-8661.

Problem: Vehicle description: motor homes equipped with safety belt assemblies produced by am-safe. On some seat belts, the buckle and connector may unlatch during a collision.

Risk: Serious injury or death could occur if the vehicle occupant is not properly restrained.

Fix: Am-safe notified tiffin's customers to return their vehicle to an authorized dealer to have the seat belts repaired free of charge. Owner notification began august 31, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact am-safe commercial products at 219-266-8330.