2023 Cadillac XT5 Problems, Complaints & Recalls
- Compared with other XT5 years
- About as many complaints as other years 6th of 10 for complaints
- Safety recalls
- 4 recalls: check your VIN
- NHTSA crash rating
- 5 out of 5 stars
Owners have filed 16 complaints with NHTSA about the 2023 Cadillac XT5. That ranks 6th out of 10 XT5 model years for complaints. The most reported problem area is power train (7 complaints, 44%), typically at around 10,000 miles. There are 4 safety recalls covering this model year.
- 16owner complaints
- 4safety recalls
- 0NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2023 Cadillac XT5 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Power Train | 7 | 44% | 10,000 | — | — |
| Engine | 4 | 25% | 1,000 | — | — |
| Back Over Prevention | 3 | 19% | 300 | — | — |
| Unknown or Other | 3 | 19% | — | — | — |
| Electrical System | 1 | 6% | — | — | — |
| Lane Departure | 1 | 6% | 800 | — | — |
| Service Brakes, Hydraulic | 1 | 6% | 33,770 | — | — |
| Steering | 1 | 6% | 1,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2023 Cadillac XT5 recalls (4)
Tap a recall to see the problem, the risk and the fix.
Electrical system: instrument cluster/panel
Problem: General Motors, LLC (GM) is recalling certain 2023-2025 Cadillac XT5 and 2024-2025 Cadillac XT6 vehicles. The instrument panel may not illuminate when the hazard warning lights, high beams, or turn signals are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Controls and Displays" and 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Risk: Without the illuminated reminder, the driver could fail to turn off the lights when no longer needed. Hazard warning lights, high beams, or turn signals that remain activated unintentionally can confuse other drivers, increasing the risk of a crash.
Fix: Dealers will update the instrument panel software, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact Cadillac's customer service at 1-800-458-8006. GM's number for this recall is N242447940.
Power train:automatic transmission
Problem: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
Risk: A half-shaft disengaging from the transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
Fix: Dealers will replace the sun gears, free of charge. Owner notification letters were mailed on July 27, 2023. The remedy is expected to become available August 31, 2023. Owners may contact Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GMC's number for this recall is N222389310.
Power train:driveline:driveshaft
Problem: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies may be improperly connected to the transmission, causing them to separate.
Risk: Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
Fix: Dealers will replace the right-front half-shaft assemblies, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222393410.
Equipment:other:labels
Problem: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5, XT6, and GMC Acadia vehicles. The certification label located on the driver's side B-pillar contains tire size information that may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risk: Illegible tire size information may result in the wrong tires being installed, increasing the risk of a crash.
Fix: Dealers will replace the vehicle certification label, free of charge. Owner notification letters were mailed October 12, 2022. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222381690.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The contact owns a 2023 Cadillac XT5. The contact stated that upon shifting into reverse(R), the vehicle intermittently failed to respond. The contact stated that the failure had progressively worsened, and the vehicle responded after an extended period. The vehicle was taken to the dealer…
I am reporting an imminent, life-threatening safety defect regarding a Cadillac XT5, purchased 1/10/26 and repurchased by the dealership on 5/16/2026. While driving, this vehicle experiences an unpredictable and intermittent defect causing the transmission to unexpectedly shift into PARK while the…
The contact owns a 2023 Cadillac XT5. The contact stated that the brake pedal would depress to the floorboard without warning. The contact had taken the vehicle to a dealer where a diagnostic was performed. The dealer received various diagnostic codes all related to the brake master cylinder. The…
When driving the whole car shakes and the engine makes a loud sound. It doesn't matter if I am going 10 mph or 75 mph the same shaking happens. The engine smells like burnt rubber. Driving feels like jerking not a smooth ride. I have already had the engine oil leak repaired. My car has been in the…
The car has a shudder/vibrate and what feels like jerking at certain speeds. I have a 2023 XT5 Premium Luxury 3.6 However, I have taken multiple times to Big O tires had tires replaced, brakes, Lower control arms, I still had a vibration issue. Took back to Big O due to Tire balance issue but came…
Other Cadillac XT5 years
| Year | Complaints | Recalls |
|---|---|---|
| 2026 XT5 | 1 | 0 |
| 2025 XT5 | 6 | 1 |
| 2024 XT5 | 10 | 3 |
| 2023 | 16 | 4 |
| 2022 XT5 | 10 | 3 |
| 2021 XT5 | 19 | 2 |
| 2020 XT5 | 23 | 5 |
| 2019 XT5 | 32 | 0 |
| 2018 XT5 | 66 | 0 |
| 2017 XT5 | 124 | 1 |
See all Cadillac XT5 problems by year, every Cadillac model, or the Cadillac VIN decoder.
Similar Cadillac models
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Frequently asked questions
What are the most common problems with the 2023 Cadillac XT5?
Owners most often report power train, engine, back over prevention problems. The top one, power train, accounts for 7 complaints.
Was there a recall on the 2023 Cadillac XT5?
Yes, 4 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2023 Cadillac XT5 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other XT5 model years, the 2023 has about as many complaints as a typical year, and NHTSA rates it 5 out of 5 stars overall in crash tests. Always get a pre-purchase inspection and check the VIN for open recalls.