2020 Chrysler Pacifica Plug-IN Hybrid Problems, Complaints & Recalls
- Compared with other Pacifica Plug-IN Hybrid years
- More complaints than other years 4th of 10 for complaints
- Safety recalls
- 2 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 58 complaints with NHTSA about the 2020 Chrysler Pacifica Plug-IN Hybrid. That ranks 4th out of 10 Pacifica Plug-IN Hybrid model years for complaints. The most reported problem area is electrical system (25 complaints, 43%), typically at around 50,000 miles. Complaints mention 3 crashes, 1 injury. There are 2 safety recalls covering this model year. NHTSA has opened 2 defect investigations involving it.
- 58owner complaints
- 2safety recalls
- 2NHTSA investigations
- 3complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 Chrysler Pacifica Plug-IN Hybrid problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Electrical System | 25 | 43% | 50,000 | — | — |
| Engine | 22 | 38% | 40,915 | — | — |
| Power Train | 17 | 29% | 19,000 | — | — |
| Fuel/propulsion System | 10 | 17% | — | — | — |
| Unknown or Other | 7 | 12% | — | — | — |
| Service Brakes | 6 | 10% | 300 | — | — |
| Seats | 4 | 7% | — | — | — |
| Vehicle Speed Control | 4 | 7% | — | — | — |
| Forward Collision Avoidance | 3 | 5% | — | — | — |
| Hybrid Propulsion System | 3 | 5% | 50,000 | — | — |
| Steering | 2 | 3% | — | — | — |
| Suspension | 1 | 2% | — | — | — |
| Visibility/wiper | 1 | 2% | 13,500 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 Chrysler Pacifica Plug-IN Hybrid recalls (2)
Tap a recall to see the problem, the risk and the fix.
Hybrid propulsion systemPark outside
Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
Electrical system:wiring:interior/under dash; electrical system:12v/24v/48v battery:cables
Problem: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Fix: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Loss of motive power due to an internal wiring connector short. (RQ24004) — opened Feb 27, 2024, still open.
- Transmission fault leading to loss of motive power (PE22008) — opened Jul 22, 2022, closed Mar 27, 2024, led to recall 23V010.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbolâ was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken…
We were driving down the freeway at 70 mph and the vehicle displayed "Vehicle will shut off soon, pull over safely" and IMMEDIATELY lost power and the gas pedal would do nothing.
We have a broken 2nd row captain's chair on the passenger side. The seat broke with my child's car seat in it so we didn't notice until we took the carseat out and noticed the seat back was swinging freely forward and back and would not latch. In doing some research we found dozens of other people…
I received a service hybrid electric vehicle system warning. Also vehicle speed may be limited warning. When I shut the vehicle off, it was loud and remained running. My safety and the safety of others were put at risk because the warning happened while I was driving and I couldnât get speed to…
The contact's mother owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact stated that his mother observed the message "Stop Safely - Vehicle Will Shut Off Soon" and immediately after the warning light was…
Other Chrysler Pacifica Plug-IN Hybrid years
← 2019 Pacifica Plug-IN Hybrid · 2021 Pacifica Plug-IN Hybrid →
See all Chrysler Pacifica Plug-IN Hybrid problems by year, every Chrysler model, or the Chrysler VIN decoder.
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Frequently asked questions
What are the most common problems with the 2020 Chrysler Pacifica Plug-IN Hybrid?
Owners most often report electrical system, engine, power train problems. The top one, electrical system, accounts for 25 complaints.
Was there a recall on the 2020 Chrysler Pacifica Plug-IN Hybrid?
Yes, 2 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 Chrysler Pacifica Plug-IN Hybrid a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Pacifica Plug-IN Hybrid model years, the 2020 has more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.