1997 Mercedes Benz E320 Problems, Complaints & Recalls

Source: NHTSA · Updated Nov 13, 2023 · 63 owner complaints analyzed

Compared with other E320 years
More complaints than other years 6th of 15 for complaints
Safety recalls
None on file
NHTSA crash rating
Not rated

Owners have filed 63 complaints with NHTSA about the 1997 Mercedes Benz E320. That ranks 6th out of 15 E320 model years for complaints. The most reported problem area is suspension (32 complaints, 51%), typically at around 115,000 miles. Complaints mention 4 crashes, 3 fires, 8 injuries. There are no safety recalls on file for this model year. NHTSA has opened 1 defect investigation involving it.

Mercedes Benz E320
2002–2005 Mercedes-Benz E 320 (W211) Elegance sedan. Photographed in Woolloomooloo, New South Wales , Australia.. Representative photo; appearance varies by model year. Photo: OSX, Public domain, via Wikimedia Commons.

Complaints are unverified owner reports and are not adjusted for sales volume.

Compare with another car

Most common 1997 Mercedes Benz E320 problems

Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.

Suspension32 · ~115,000 mi
Seat Belts10 · ~137,000 mi
Air Bags7 · ~117,500 mi
Electrical System5 · ~99,000 mi
Power Train5 · ~83,000 mi
Engine and Engine Cooling4 · ~60,000 mi
Structure4 · ~120,000 mi
Equipment1
Fuel System, Gasoline1
Interior Lighting1
Problem areaComplaintsShareMedian milesOwners mention mostTypical repair cost
Suspension3251%115,000——
Seat Belts1016%137,000——
Air Bags711%117,500——
Electrical System58%99,000——
Power Train58%83,000——
Engine and Engine Cooling46%60,000——
Structure46%120,000——
Equipment12%———
Fuel System, Gasoline12%———
Interior Lighting12%———
Seats12%———
Service Brakes, Hydraulic12%57,000——
Steering12%———
Visibility12%———
Wheels12%———

One complaint can list several problem areas, so shares can add up to more than 100%.

Complaints by year received

Peak: 2002, with 9 complaints
2000: 1200012001: 332002: 9200292003: 662004: 6200462006: 882007: 5200752008: 222009: 3200932010: 222011: 4201142012: 112013: 1201312014: 222015: 2201522016: 222017: 3201732018: 112023: 220232

n = 63 complaints · Source: NHTSA

1997 Mercedes Benz E320 recalls (0)

No safety recalls are on file for the 1997 Mercedes Benz E320.

To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.

NHTSA defect investigations

  • Front suspension coil spring ejection (PE07021) — opened Apr 19, 2007, closed Aug 9, 2007.

Recent owner reports

Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.

* Left front substrate to which the Coil Spring Perch mounts is badly rusted and the spring is about to come off under pressure of the cars weight, thereby endangering myself and the general public. The car was towed to Feldmann Imports, a Mercedes-Benz dealer at 4901 American Blvd west…

Structure · received Nov 13, 2023 · NHTSA complaint 11554876

Driver seatbelt exploded while buckled up as the car was going about 30 mph on a 4 lane street. No warning and was very traumatic. I had to pull over when I smelled something burning. When I released seatbelt to get out of the car it would not buckle up when I tried to get back in the seat. Had to…

Seat Belts · received Jan 27, 2023 · NHTSA complaint 11504083

1997 mercedes benz e-320. Consumer writes in regards to airbags malfunction. *smd consumer stated that passenger side airbag deployed defectively for no reason while driving at a speed of 5mph. Consumer stated that contents from the airbag inflator did not go into airbag but instead hit himself and…

Air Bags · received Mar 29, 2018 · NHTSA complaint 10690384

Was driving slow like 10 mph and preparing to make a right turn and there was a loud explosion as the passenger seat belt retracted with such force that it slammed into the sternum of my 73 year old mother, who almost had an episode of cardiac arrest, both from the impact of the belt pushing on her…

Seat Belts · received Nov 26, 2017 · NHTSA complaint 11048526

While proceeding straight on a city street, at about 30 mph, during the day, with no other vehicles on the road, i heard a metallic explosion inside our 1997 mercedes benz e320 sedan. The seat belt immediately and painfully pinned me back into the drivers seat, rendering me breathless and…

Seat Belts · received Jan 9, 2017 · NHTSA complaint 10944015

Other Mercedes Benz E320 years

← 1996 E320 · 1998 E320 →

See all Mercedes Benz E320 problems by year, every Mercedes Benz model, or the Mercedes Benz VIN decoder.

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Frequently asked questions

What are the most common problems with the 1997 Mercedes Benz E320?

Owners most often report suspension, seat belts, air bags problems. The top one, suspension, accounts for 32 complaints.

Was there a recall on the 1997 Mercedes Benz E320?

No safety recalls are on file for this model year.

Was the 1997 Mercedes Benz E320 a good year?

Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other E320 model years, the 1997 has more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.