2019 Mercedes-Benz Metris Problems, Complaints & Recalls
- Compared with other Metris years
- Not enough data 4th of 9 for complaints
- Safety recalls
- 12 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 9 complaints with NHTSA about the 2019 Mercedes-Benz Metris. That ranks 4th out of 9 Metris model years for complaints. The most reported problem area is tires (3 complaints, 33%), typically at around 23,000 miles. There are 12 safety recalls covering this model year.
- 9owner complaints
- 12safety recalls
- 0NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2019 Mercedes-Benz Metris problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Tires | 3 | 33% | 23,000 | — | — |
| Engine | 2 | 22% | — | — | — |
| Wheels | 2 | 22% | — | — | — |
| Forward Collision Avoidance | 1 | 11% | — | — | — |
| Fuel/propulsion System | 1 | 11% | — | — | — |
| Service Brakes | 1 | 11% | — | — | — |
| Unknown or Other | 1 | 11% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2019 Mercedes-Benz Metris recalls (12)
Tap a recall to see the problem, the risk and the fix.
Communication: auto crash notification; electrical system:software
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Fuel system, gasoline:delivery:hoses, lines/piping, and fittings
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Fix: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Service brakes, hydraulic:fluid
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Risk: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Fix: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Electrical system:software
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Fix: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Service brakes, hydraulic:foundation components:hoses, lines/piping, and fittings
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Risk: The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
Air bags; power train:driveline:driveshaft
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vans [platform 447 (VS20)] with gasoline engines and automatic transmissions. The driveshaft may not be attached to the intermediate bearing correctly, causing excessive wear to the driveshaft joint and excessive vibrations.
Risk: Damage to the driveshaft joint could result in a loss of drive, increasing the risk of a crash. Excessive vibrations may cause the frontal air bags to deploy unexpectedly, increasing the risk of injury.
Fix: DVUSA will notify owners and dealers will inspect the drive shaft, replacing it as necessary, free of charge. This recall began August 11, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREIGE.
Electrical system:12v/24v/48v battery
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Risk: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Fix: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Unknown or other
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Fix: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Seats:front assembly:head restraint
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
Risk: The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
Fix: DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
Equipment:other:owners/service/other manual
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Metris vehicles. The vehicles may have been delivered with a printed operator's manual that does not match the vehicle's features and operating instructions.
Risk: The incorrect manual may not describe the proper operation of the vehicle, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the information package including the printed version of the operator's manual, maintenance booklet and information sheets, free of charge. The recall began September 12, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BAFV.
Steering
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Risk: An unexpected loss of power steering assist can increase the risk of crash.
Fix: DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
Unknown or other
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.
Fix: DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
My 2019 Mercedes-Benz Metris, with approximately 78,000 miles, developed a check-engine light and diagnostic code P052E/P052E71 for a failure involving the positive crankcase ventilation/crankcase ventilation regulator system. I was advised that the repair will cost approximately $3,000 because the…
A check engine light on a Mercedes-Benz Metris, accompanied by a P052E code, often indicates a problem with the Positive Crankcase Ventilation (PCV) system, specifically the PCV regulator valve or its associated components. This code signals that the Powertrain Control Module (PCM) has detected an…
The pressure relief valve part on our Mercedes van is causing a check engine light to go off with code P052E. It's a known issue on several MB models (GLB, C300, etc.) that this original part wears out and can potentially cause an under-hood fire if oil gets clogged up in the components. To my…
The contact owns a 2019 Mercedes Benz Metris equipped with Hankook Tires, Tire Line: Ventus S1 Noble, Tire Size: 225/55/R17, DOT Number: (N/A). The contact stated that while driving approximately 70 MPH, the rear driver's side tire experienced a blowout. The cause of the failure was not yet…
There is an active recall that Mercedez is ignoring.
Other Mercedes-Benz Metris years
| Year | Complaints | Recalls |
|---|---|---|
| 2023 Metris | 2 | 4 |
| 2022 Metris | 9 | 5 |
| 2021 Metris | 1 | 7 |
| 2020 Metris | 7 | 8 |
| 2019 | 9 | 12 |
| 2018 Metris | 28 | 10 |
| 2017 Metris | 29 | 14 |
| 2016 Metris | 127 | 13 |
| 2015 Metris | 1 | 3 |
See all Mercedes-Benz Metris problems by year, every Mercedes-Benz model, or the Mercedes-Benz VIN decoder.
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Frequently asked questions
What are the most common problems with the 2019 Mercedes-Benz Metris?
Owners most often report tires, engine, wheels problems. The top one, tires, accounts for 3 complaints.
Was there a recall on the 2019 Mercedes-Benz Metris?
Yes, 12 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2019 Mercedes-Benz Metris a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Metris model years, the 2019 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.