2023 Mercedes-Benz Metris Problems, Complaints & Recalls
- Compared with other Metris years
- Not enough data 7th of 9 for complaints
- Safety recalls
- 4 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 2 complaints with NHTSA about the 2023 Mercedes-Benz Metris. That ranks 7th out of 9 Metris model years for complaints. The most reported problem area is air bags (1 complaints, 50%). Complaints mention 1 crash, 4 injuries. There are 4 safety recalls covering this model year.
- 2owner complaints
- 4safety recalls
- 0NHTSA investigations
- 1complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2023 Mercedes-Benz Metris problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Air Bags | 1 | 50% | — | — | — |
| Lane Departure | 1 | 50% | — | — | — |
| Seat Belts | 1 | 50% | — | — | — |
| Steering | 1 | 50% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
2023 Mercedes-Benz Metris recalls (4)
Tap a recall to see the problem, the risk and the fix.
Air bags: air bag/restraint control module
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Risk: An air bag that does not deploy as intended increases the risk of injury in a crash.
Fix: Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.
Equipment:electrical:infotainment:video (touch)screen/monitor/unit; back over prevention: sensing system: camera
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Fix: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
Fuel system, gasoline:delivery:fuel pump
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.
Risk: A loss of drive power can increase the risk of a crash.
Fix: Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 1, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAPUM2. This recall is an expansion of NHTSA recall number 23V-444.
Fuel system, gasoline:delivery:fuel pump
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Risk: A loss of drive power can increase the risk of a crash.
Fix: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The power steering randomly fails in the vehicle and works again when the vehicle is restarted. Here is the link to Mercedes's inspection: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
This incident happened to an employee driving a mercedes metris for work. The metris was involved in a multi car accident. The driver reported that the steering wheel "took over" and would not let them maneuver out of the way to avoid a vehicle that had rear ended the vehicle in front of them. This…
Other Mercedes-Benz Metris years
| Year | Complaints | Recalls |
|---|---|---|
| 2023 | 2 | 4 |
| 2022 Metris | 9 | 5 |
| 2021 Metris | 1 | 7 |
| 2020 Metris | 7 | 8 |
| 2019 Metris | 9 | 12 |
| 2018 Metris | 28 | 10 |
| 2017 Metris | 29 | 14 |
| 2016 Metris | 127 | 13 |
| 2015 Metris | 1 | 3 |
See all Mercedes-Benz Metris problems by year, every Mercedes-Benz model, or the Mercedes-Benz VIN decoder.
Similar Mercedes-Benz models
Embed this 2023 Mercedes-Benz Metris badge on your site
Copy this code into your blog or forum post. It shows live complaint and recall counts and links back here.
Frequently asked questions
What are the most common problems with the 2023 Mercedes-Benz Metris?
Owners most often report air bags, lane departure, seat belts problems. The top one, air bags, accounts for 1 complaint.
Was there a recall on the 2023 Mercedes-Benz Metris?
Yes, 4 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2023 Mercedes-Benz Metris a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Metris model years, the 2023 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.