2011 Mercedes-Benz Sprinter 3500 Problems, Complaints & Recalls
- Compared with other Sprinter 3500 years
- Not enough data 11th of 18 for complaints
- Safety recalls
- 4 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 8 complaints with NHTSA about the 2011 Mercedes-Benz Sprinter 3500. That ranks 11th out of 18 Sprinter 3500 model years for complaints. The most reported problem area is air bags (4 complaints, 50%). There are 4 safety recalls covering this model year. NHTSA has opened 2 defect investigations involving it.
- 8owner complaints
- 4safety recalls
- 2NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2011 Mercedes-Benz Sprinter 3500 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Air Bags | 4 | 50% | — | — | — |
| Seat Belts | 2 | 25% | 49,722 | — | — |
| Electrical System | 1 | 13% | 49,587 | — | — |
| Engine and Engine Cooling | 1 | 13% | 2,632 | — | — |
| Equipment | 1 | 13% | 47,900 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2011 Mercedes-Benz Sprinter 3500 recalls (4)
Tap a recall to see the problem, the risk and the fix.
Air bags:frontal:passenger side:inflator module
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2010-2011 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Fix: DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall partially supersedes recall 16V-379.
Air bags:frontal:driver side:inflator module
Problem: Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Equipment adaptive/mobility
Problem: Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.
Risk: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Fix: Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.
Seat belts
Problem: Mercedes-benz is recalling certain model year 2008-2011 2500 and 3500 sprinter vehicles equipped with an optional three-seat bench in the passenger compartment. The seat benches in the second seating row may have been equipped with safety belts that do not meet the minimum requirements of federal motor vehicle safety standard 208, "occupant protection in interior impact," and motor vehicle safety standard 209, "seat belt assemblies." first, those safety belts may not lock as required. Second, the assembly loop may not perform to minimum force requirements.
Risk: In the event of a crash, the safety belts in these vehicles may not perform as required such that a seat occupant may not be properly restrained, increasing the risk of injury or death in the event of a crash.
Fix: Mercedes-benz will inspect and replace any seat belt assemblies that do not meet the requirements free of charge. The safety recall began on july 15, 2011. Owners may contact mercedes-benz at 843-695-5000.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Desiccated Air Bag Inflator Rupture (EA21002) — opened Sep 17, 2021, still open.
- Rear Wheel Speed Sensor Failure (PE20014) — opened Sep 21, 2020, closed Mar 30, 2021, led to recall 21V042000.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The contact owns a 2011 Mercedes-Benz Sprinter 3500. The contact stated while driving at an undisclosed speed, the SRS warning light illuminated. The contact stated that the front driver's side seat belt buckle functioned as intended; however, the SRS warning light had remained constantly…
The contact owns a 2011 Mercedes-Benz Sprinter 3500. The contact stated that the SRS (Supplemental Restraint System) warning light would intermittently appear on the instrument panel. The contact had taken the vehicle to a dealer where a diagnostic test showed that the wires in the front driverâs…
Takata Recall. The contact owns a 2011 Mercedes-Benz Sprinter 3500 built on a Freightliner chassis. The contact received notification of NHTSA Campaign Number: 19V003000 (Air Bags) however, the contact was unable to locate a service center to repair the vehicle. After contacting the Manufacturer…
The contact owns a 2011 Mercedes Sprinter 3500 equipped with the Tyron Multiband Runflat Tyre Protection system on the inside of the front driverâs and passengerâs side tires. The contact stated that while driving above 60 mph, the vehicle would shudder as if the front driverâs and…
Takata recall. The dealership has the parts on eternal backorder. It has been since the recall came out that we have not been able to get this fixed. Very concerned about driving the vehicle. What can i do?
Other Mercedes-Benz Sprinter 3500 years
← 2010 Sprinter 3500 · 2012 Sprinter 3500 →
See all Mercedes-Benz Sprinter 3500 problems by year, every Mercedes-Benz model, or the Mercedes-Benz VIN decoder.
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Frequently asked questions
What are the most common problems with the 2011 Mercedes-Benz Sprinter 3500?
Owners most often report air bags, seat belts, electrical system problems. The top one, air bags, accounts for 4 complaints.
Was there a recall on the 2011 Mercedes-Benz Sprinter 3500?
Yes, 4 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2011 Mercedes-Benz Sprinter 3500 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Sprinter 3500 model years, the 2011 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.