2020 RAM 2500 Problems, Complaints & Recalls
- Compared with other 2500 years
- About as many complaints as other years 9th of 18 for complaints
- Safety recalls
- 10 recalls: check your VIN
- NHTSA crash rating
- 4 out of 5 stars
Owners have filed 162 complaints with NHTSA about the 2020 RAM 2500. That ranks 9th out of 18 2500 model years for complaints. The most reported problem area is fuel/propulsion system (40 complaints, 25%), typically at around 6,986 miles. Complaints mention 5 crashes, 4 fires, 4 injuries. There are 10 safety recalls covering this model year. NHTSA has opened 2 defect investigations involving it.
- 162owner complaints
- 10safety recalls
- 2NHTSA investigations
- 5complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 RAM 2500 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Fuel/propulsion System | 40 | 25% | 6,986 | — | — |
| Engine | 33 | 20% | 10,000 | — | — |
| Fuel System, Diesel | 30 | 19% | 41,500 | — | — |
| Electrical System | 20 | 12% | 25,750 | — | — |
| Power Train | 20 | 12% | 7,250 | — | — |
| Unknown or Other | 20 | 12% | 1,275 | — | — |
| Service Brakes | 11 | 7% | 12,031 | — | — |
| Structure | 11 | 7% | 10,000 | — | — |
| Steering | 10 | 6% | 2,963 | — | — |
| Wheels | 8 | 5% | 980 | — | — |
| Visibility/wiper | 4 | 2% | 8,000 | — | — |
| Seat Belts | 3 | 2% | — | — | — |
| Service Brakes, Hydraulic | 3 | 2% | 41,000 | — | — |
| Air Bags | 2 | 1% | — | — | — |
| Electronic Stability Control (esc) | 2 | 1% | 57,531 | — | — |
| Equipment | 2 | 1% | 33,500 | — | — |
| Vehicle Speed Control | 2 | 1% | 62 | — | — |
| Visibility | 2 | 1% | 6,000 | — | — |
| Back Over Prevention | 1 | 1% | 77,000 | — | — |
| Engine and Engine Cooling | 1 | 1% | 300,000 | — | — |
| Forward Collision Avoidance | 1 | 1% | — | — | — |
| Lane Departure | 1 | 1% | — | — | — |
| Latches/locks/linkages | 1 | 1% | 35,272 | — | — |
| Seats | 1 | 1% | — | — | — |
| Suspension | 1 | 1% | — | — | — |
| Tires | 1 | 1% | 17,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 RAM 2500 recalls (10)
Tap a recall to see the problem, the risk and the fix.
Air bags:side/window:curtain:inflator
Problem: Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Risk: An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.
Fix: Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are 05C, 09C, and 10C.
Structure:body:tailgate:hinge and attachments
Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Risk: An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.
Fix: Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.
Power train:automatic transmission
Problem: FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Risk: Leaking transmission fluid may contact an ignition source within the engine compartment, increasing the risk of a fire.
Fix: Dealers will replace the transmission dipstick and transmission vent assembly, free of charge. Owner notification letters were mailed December 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. Chrysler's number for this recall is ZA3.
Electronic stability control (esc); service brakes, hydraulic:antilock/traction control/electronic limited slip:control unit/module
Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Risk: An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.
Fix: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.
Visibility:windshield wiper/washer:linkages
Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in certain weather conditions.
Risk: Reduced visibility increases the risk of a crash.
Fix: Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z08.
Fuel system, diesel:delivery:fuel pump
Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning.
Risk: An engine stall increases the risk of a crash.
Fix: Dealers will replace the HPFP, update the Powertrain Control Module (PCM) software, and inspect and replace additional fuel system components as necessary, free of charge. Interim owner notification letters to inform owners of the safety recall were mailed on January 4, 2022. Owner notification letters were mailed on May 17, 2022. Phase 2 owner notification letters are expected to be mailed on March 2, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y78.
Visibility:rearview mirrors/devices:exterior
Problem: Chrysler (FCA US LLC) is recalling certain 2020 Ram 2500 and 1500 vehicles. The driver side mirror glass can detach from the backing plate and no longer provide a reflective surface. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: Missing driver side mirror glass reduces visibility and increases the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the driver side mirror glass, free of charge. The recall began November 5, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is W70.
Back over prevention: sensing system: camera
Problem: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Structure
Problem: Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.
Risk: A bed step that unexpectedly fails while in use increases the risk of injury to the user.
Fix: Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.
Power train:automatic transmission
Problem: Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and 3500 Pickup vehicles equipped with six-speed automatic (68RFE) transmissions. A build up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Risk: The leaking transmission fluid may contact the turbocharger or another ignition source within the engine compartment, increasing the risk of a fire.
Fix: Chrysler will notify owners, and dealers will replace the transmission valve body separator plate and reprogram the powertrain control module. The recall began March 2, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W03.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- High pressure fuel pump failure (EA23001) — opened Mar 17, 2023, still open, led to recall 24V957.
- High pressure fuel pump failure (PE21021) — opened Oct 14, 2021, closed Apr 14, 2023.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The contact owns a 2020 Ram Promaster 2500. The contact stated that while reversing, the rear-view camera displayed a blank or inverted image. The contact later received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet…
The contact owns a 2020 RAM 2500. The contact stated while driving at an undisclosed speed, the contact noticed that the engine was running unusually rough and the engine seized. No warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a…
The contact owns a 2020 Ram 2500. The contact stated that while driving the vehicle at an undisclosed speed, a tapping sound was heard, which gradually grew louder. The next day, the vehicle was taken to a dealer where it was diagnosed with a piston 5 failure, and the dealer determined that the…
The contact owns a 2020 Ram 2500. The contact stated that while standing directly behind the tailgate, the contact heard an audible "click", and the tailgate independently unlatched and opened, striking the contact's chest, and the contact was forcefully knocked to the ground. Due to the severity…
My 2020 Ram 2500 Mega Cab truck Dash Leather Covering is coming loose from it base and may interfere with the passenger Air Bag deployment that is under the loose material. My truck has only 36,000 miles on it and has been garaged kept since I purchased it new. *I found this information online. Ram…
Other RAM 2500 years
| Year | Complaints | Recalls |
|---|---|---|
| 2026 2500 | 27 | 7 |
| 2025 2500 | 63 | 6 |
| 2024 2500 | 59 | 5 |
| 2023 2500 | 49 | 8 |
| 2022 2500 | 181 | 12 |
| 2021 2500 | 108 | 8 |
| 2020 | 162 | 10 |
| 2019 2500 | 193 | 12 |
| 2018 2500 | 2,601 | 9 |
| 2017 2500 | 698 | 11 |
| 2016 2500 | 258 | 12 |
| 2015 2500 | 215 | 13 |
| 2014 2500 | 343 | 14 |
| 2013 2500 | 178 | 14 |
| 2012 2500 | 0 | 0 |
| 2011 2500 | 0 | 0 |
| 2010 2500 | 0 | 0 |
| 2009 2500 | 5 | 1 |
See all RAM 2500 problems by year, every RAM model, or the RAM VIN decoder.
Similar RAM models
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Frequently asked questions
What are the most common problems with the 2020 RAM 2500?
Owners most often report fuel/propulsion system, engine, fuel system, diesel problems. The top one, fuel/propulsion system, accounts for 40 complaints.
Was there a recall on the 2020 RAM 2500?
Yes, 10 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 RAM 2500 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other 2500 model years, the 2020 has about as many complaints as a typical year, and NHTSA rates it 4 out of 5 stars overall in crash tests. Always get a pre-purchase inspection and check the VIN for open recalls.