2023 Thomas Built Buses SAF-T-Liner C2 Problems, Complaints & Recalls
- Compared with other SAF-T-Liner C2 years
- Not enough data 14th of 33 for complaints
- Safety recalls
- 12 recalls: check your VIN
- NHTSA crash rating
- Not rated
NHTSA has received no owner complaints about the 2023 Thomas Built Buses SAF-T-Liner C2 so far. There are 12 safety recalls covering this model year.
- 0owner complaints
- 12safety recalls
- 0NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
2023 Thomas Built Buses SAF-T-Liner C2 recalls (12)
Tap a recall to see the problem, the risk and the fix.
Structure:emergency:escape/egress/exit
Problem: Daimler Trucks North America, LLC (DTNA) is recalling certain 2023-2025 Thomas Built Buses Saf-T-Liner C2 and 2024-2025 Thomas Built Buses Saf-T-Liner C2 Jouley school buses. The audible emergency warning alarm sounds may not activate when the emergency hatch or window is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: An inaudible alarm that fails to warn the driver of an open emergency exit can increase the risk of injury in a crash.
Fix: Dealers will update the emergency sound software, free of charge. Owner notification letters were mailed August 22, 2024. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1004.
Structure:emergency:escape/egress/exit:latching/release system
Problem: Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 and 2020-2024 Thomas Built SAF-T-Liner Jouley school buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
Risk: An emergency exit door opening unexpectedly can increase the risk of an injury.
Fix: Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
Structure:emergency:escape/egress/exit:latching/release system
Problem: Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 transit buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
Risk: An emergency exit door opening unexpectedly can increase the risk of an injury.
Fix: Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
Electrical system
Problem: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2023 Thomas Built Bus SAF-TLINER C2 JOULEY school buses equipped with an automatic low voltage disconnect switch. The automatic low voltage disconnect switch may fail, resulting in a loss of drive power, power steering, or vehicle lighting.
Risk: A loss of drive power, power steering, or vehicle lighting can increase the risk of a crash.
Fix: Dealers will remove the automatic low voltage disconnect switch, free of charge. Owner notification letters were mailed October 18, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL968.
Structure:body
Problem: Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2024 Thomas Built SAF-T-LINER C2 and 2021-2023 Thomas Built SAF-T-LINER C2 Jouley school buses. A rear interior joint may have been manufactured incorrectly, resulting in insufficient joint strength. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 221, "School Bus Body Joint Strength."
Risk: A school bus with insufficient joint strength may not adequately protect passengers in the event of a crash, increasing the risk of injury.
Fix: Dealers will add additional fasteners to secure the joints, free of charge. Owner notification letters were mailed December 19, 2023. Owners may contact DTNA customer service at 1-800-574-0712. DTNA's number for this recall is FL973.
Steering:linkages:tie rod assembly
Problem: Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Thomas Built Buses SAF-T-LINER SAF-T-LINER C2 Jouley, Thomas Built Buses SAF-T-LINER EFX, Thomas Built Buses SAF-T-Liner HDX, Thomas Built Buses Chassis and 2023-2024 School Bus Chassis school buses. The tie rod may be missing a fastener, allowing the steer arm to detach.
Risk: A detached steering arm can result in a sudden loss of steering control, increasing the risk of a crash.
Fix: DTNA will inspect and repair or replace the tie rod assembly as necessary, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL970.
Steering:linkages:tie rod assembly
Problem: Daimler Trucks North America, LLC (DTNA) is recalling certain 2022 FCCC Shuttle Chassis, 2022-2023 FCCC RV Chassis, FCCC Van Chassis, Van Chassis Gas, 2023 Freightliner Cascadia, Freightliner Business Class M2, Thomas Built Bus School Bus Chassis, Western Star 4700, Western Star 47X, Western Star 4900, and Western Star 49X commercial buses. The tie rod may be missing a fastener, allowing the steer arm to detach.
Risk: A detached steering arm can result in a sudden loss of steering control, increasing the risk of a crash.
Fix: DTNA will inspect and repair or replace the tie rod assembly as necessary, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL970.
Electrical system:propulsion system:traction battery
Problem: Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Thomas Built Buses SAF-T-LINER C2 JOULEY school buses. An insufficient connection in the battery pack may cause the battery management system to shut down unexpectedly.
Risk: An unexpected shut down can result in a sudden loss of drive power, increasing the risk of a crash.
Fix: Dealers will inspect and replace the battery pack, as necessary, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-960.
Engine and engine cooling:engine:engine control module (ecu/ecm)
Problem: Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Thomas Built Saf-T-Liner HDX and Saf-T-Liner C2 school buses. The engine control module (ECM) may experience an internal short-circuit, which can result in an unexpected engine shut down.
Risk: Unexpected engine shut down can increase the risk of a crash. Additionally, a disabled school bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
Fix: Cummins will replace the ECM, free of charge. Owner notification letters are expected to be mailed September 26, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-949.
Structure:emergency:escape/egress/exit
Problem: Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Thomas Built Saf-T-Liner C2 School Buses. The buses may not have a sufficient number of emergency exits. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: An insufficient number of emergency exits can delay passengers from exiting the vehicle during an emergency, increasing their risk of injury.
Fix: Dealers will add the emergency exit windows, as necessary, free of charge. All vehicles have been remedied. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL940.
Engine and engine cooling:engine:engine control module (ecu/ecm)
Problem: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Thomas Built C2 Saf-T-Liner school buses equipped with 8.8L LPG engines. The engine control module (ECM) may set a fault code that results in an unexpected engine shut down.
Risk: Unexpected engine shut down can increase the risk of a crash. Additionally, a disabled school bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
Fix: Dealers will update the ECM software, free of charge. Owner notification letters were mailed October 28, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL942.
Engine and engine cooling:engine:engine control module (ecu/ecm)
Problem: Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2022 FCCC S2G and 2023 Thomas Built Buses Saf-T-Liner C2 vehicles equipped with 8.8L LPG engines. The engine control module (ECM) may set a fault code that results in an unexpected engine shut down.
Risk: Unexpected engine shut down can increase the risk of a crash.
Fix: Dealers will update the ECM software, free of charge. Owner notification letters were mailed October 28, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL942.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Other Thomas Built Buses SAF-T-Liner C2 years
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Frequently asked questions
What are the most common problems with the 2023 Thomas Built Buses SAF-T-Liner C2?
NHTSA has no owner complaints on file yet.
Was there a recall on the 2023 Thomas Built Buses SAF-T-Liner C2?
Yes, 12 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2023 Thomas Built Buses SAF-T-Liner C2 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other SAF-T-Liner C2 model years, the 2023 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.