2011 Volkswagen CC Problems, Complaints & Recalls
- Compared with other CC years
- About as many complaints as other years 5th of 10 for complaints
- Safety recalls
- 4 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 86 complaints with NHTSA about the 2011 Volkswagen CC. That ranks 5th out of 10 CC model years for complaints. The most reported problem area is air bags (32 complaints, 37%), typically at around 44,000 miles. Complaints mention 2 crashes, 2 injuries. There are 4 safety recalls covering this model year. NHTSA has opened 3 defect investigations involving it.
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- 86owner complaints
- 4safety recalls
- 3NHTSA investigations
- 2complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2011 Volkswagen CC problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Air Bags | 32 | 37% | 44,000 | — | — |
| Engine | 26 | 30% | 93,000 | — | — |
| Fuel/propulsion System | 16 | 19% | 107,500 | — | — |
| Steering | 13 | 15% | 75,000 | — | — |
| Electrical System | 7 | 8% | 51,125 | — | — |
| Unknown or Other | 7 | 8% | 96,000 | — | — |
| Power Train | 6 | 7% | 83,680 | — | — |
| Electronic Stability Control (esc) | 3 | 3% | 70,000 | — | — |
| Fuel System, Gasoline | 3 | 3% | 82,500 | — | — |
| Vehicle Speed Control | 2 | 2% | 19,678 | — | — |
| Engine and Engine Cooling | 1 | 1% | 39,795 | — | — |
| Service Brakes | 1 | 1% | 21,000 | — | — |
| Structure | 1 | 1% | 18,000 | — | — |
| Visibility | 1 | 1% | 100 | — | — |
| Wheels | 1 | 1% | 11,000 | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2011 Volkswagen CC recalls (4)
Tap a recall to see the problem, the risk and the fix.
Air bags:frontal:driver side:inflator module
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Fuel system, gasoline:delivery:fuel pump
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Risk: If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Fix: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
Air bags:frontal:driver side:inflator module
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Air bags:frontal
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Fix: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Air Bag Clockspring Failure (EA18003) — opened Apr 18, 2018, still open.
- Air Bag Clockspring Failure (RQ17009) — opened Nov 13, 2017, closed May 4, 2018.
- Air Bag Clockspring Failure (PE15010) — opened Mar 24, 2015, closed Sep 28, 2015, led to recall 15V483000.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The contact owns a 2011 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed with clockspring failure. The dealer informed the contact…
TL* THE CONTACT'S SON OWNS A 2011 VOLKSWAGEN CC SPORT. THE CONTACT STATED THAT WHEN HER SON STARTED THE VEHICLE, THE STEERING COLUMN LOCK INDICATOR LIGHT FLASHED ON THE INSTRUMENT PANEL. THE VEHICLE TURNED OFF INDEPENDENTLY. THE CONTACT'S SON RESTARTED THE VEHICLE AND TURNED THE STEERING WHEEL TO…
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THERE WAS A PROGRESSING INTERMITTENT ELECTRICAL AND FUEL SYSTEM FAILURE WITH THE VEHICLE. THE BATTERY WAS REPLACED MORE THAN FOUR TIMES. THE CONTACT STATED THAT THERE WAS REDUCED POWER TO THE POINT THAT THE VEHICLE COULD SHUT DOWN…
Timing chain tensioner
I was leaving the store when i noticed my vehicular wouldn't go over 30 mph. I pulled into another store to assess the situation. When i turned my car back on and was attempting to leave my car stopped working. I had it towed to the shop and they advised me to call volkswagen because this issues…
Other Volkswagen CC years
| Year | Complaints | Recalls |
|---|---|---|
| 2017 CC | 4 | 3 |
| 2016 CC | 26 | 6 |
| 2015 CC | 30 | 4 |
| 2014 CC | 80 | 5 |
| 2013 CC | 148 | 5 |
| 2012 CC | 230 | 6 |
| 2011 | 86 | 4 |
| 2010 CC | 242 | 4 |
| 2009 CC | 136 | 4 |
| 2008 CC | 1 | 0 |
See all Volkswagen CC problems by year, every Volkswagen model, or the Volkswagen VIN decoder.
Similar Volkswagen models
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Frequently asked questions
What are the most common problems with the 2011 Volkswagen CC?
Owners most often report air bags, engine, fuel/propulsion system problems. The top one, air bags, accounts for 32 complaints.
Was there a recall on the 2011 Volkswagen CC?
Yes, 4 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2011 Volkswagen CC a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other CC model years, the 2011 has about as many complaints as a typical year. Always get a pre-purchase inspection and check the VIN for open recalls.