2011 Cadillac SRX Suspension Problems
Owners have filed 63 complaints with NHTSA about suspension problems on the 2011 Cadillac SRX, 14% of all complaints for this model year. Half of the reports with a mileage happened before 105,500 miles. The words owners use most often: “service rear axle” (16% of reports).
- 63suspension complaints
- 105,500median miles at failure
- 3mention a crash
- 2mention an injury
- 2related recalls
- 36%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Service rear axle: mentioned in 10 of 63 complaints (16%)
- Toe link: mentioned in 9 of 63 complaints (14%)
- Traction control: mentioned in 7 of 63 complaints (11%)
- Message displayed: mentioned in 5 of 63 complaints (8%)
At what mileage do suspension problems happen?
Based on 44 complaints that reported the odometer reading.
How serious are the reports?
Of 63 complaints, 3 mention a crash, 2 an injury.
Cadillac SRX suspension complaints by model year
When owners reported it
Related recalls (2)
Suspension:rearDo not drive
Problem: General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Risk: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Fix: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Suspension:rear
Problem: General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Risk: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Fix: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
Experiencing repeated inner wear on rear tires only after N212340980 Safety Recall - Rear Toe Link Separation was performed. New set of Michelan Cross Climate 2 tires installed two months prior to recall. Approximately 17,000 miles after recall, rear tires presented severe inner wear with cords…
Transmission cable and roll away not right gear
The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the rear suspension. The vehicle was taken to the dealer where it was diagnosed with severely corroded suspension. The vehicle was not repaired. The contact…
Frequently asked questions
Do all 2011 Cadillac SRXs have suspension problems?
No. NHTSA has 63 owner complaints about suspension for the 2011 Cadillac SRX (14% of the 447 complaints for this model year). Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the 2011 Cadillac SRX suspension?
Yes: 2 safety recalls list suspension. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
At what mileage do suspension problems start?
The median reported mileage is 105,500 miles: half of the reports with a mileage came before that.
What do owners say about suspension problems on the 2011 Cadillac SRX?
The most frequent phrase is “service rear axle”, in 10 of 63 complaints, followed by “toe link” (9).
Other 2011 Cadillac SRX problems
See all 2011 Cadillac SRX problems or suspension problems across all SRX years.