Cadillac SRX Suspension Problems
Owners have filed 259 complaints with NHTSA about suspension problems on the Cadillac SRX across 11 model years. The 2011 model year has the most (63). The words owners use most often: “toe link” (15% of reports).
- 259suspension complaints
- —median miles at failure
- 28mention a crash
- 17mention an injury
- 3related recalls
- 44%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Toe link: mentioned in 40 of 259 complaints (15%)
- Traction control: mentioned in 29 of 259 complaints (11%)
- Service rear axle: mentioned in 20 of 259 complaints (8%)
At what mileage do suspension problems happen?
Based on 163 complaints that reported the odometer reading.
How serious are the reports?
Of 259 complaints, 28 mention a crash, 17 an injury.
Cadillac SRX suspension complaints by model year
When owners reported it
Related recalls (3)
Suspension:rearDo not drive
Model years: 2010, 2011, 2012, 2013, 2014, 2015, 2016
Problem: General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Risk: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Fix: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Suspension:rear
Model years: 2010, 2011, 2012, 2013, 2014, 2015
Problem: General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Risk: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Fix: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Suspension:rear
Model years: 2005
Problem: Certain vehicles have a left or right rear suspension toe link that could separate because of an incorrect weld.
Risk: If this were to occur, the affected rear wheel would be able to turn in or out, affecting vehicle control, which could result in a crash.
Fix: Dealers will inspect the right and left toe link and replace as required. If a toe link is replaced, the dealer will perform a wheel alignment. The recall began on may 3, 2006. Owners may contact cadillac at 1-866-982-2339.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
Experiencing repeated inner wear on rear tires only after N212340980 Safety Recall - Rear Toe Link Separation was performed. New set of Michelan Cross Climate 2 tires installed two months prior to recall. Approximately 17,000 miles after recall, rear tires presented severe inner wear with cords…
Valentine day a car side swiped me on the 91 freeway my car went out of control but I was able to get control of the vehicle driver side got banged up from the back bumper all the way to the driver side front fender.
On June 16, 2026, while traveling southbound on Highway 67 in Cedar Hill, Texas, my 2015 Cadillac SRX suffered a sudden, catastrophic tracking failure and crashed into a highway wall (Cedar Hill PD CFS Report 7655). Component Failed & Availability: The rear suspension toe link assembly separated at…
Transmission cable and roll away not right gear
The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated while driving 55 MPH, the steering wheel began shaking violently and the vehicle fishtailed and failed to steer as intended. The vehicle was steered to the…
Frequently asked questions
Do all Cadillac SRXs have suspension problems?
No. NHTSA has 259 owner complaints about suspension for the Cadillac SRX. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Cadillac SRX suspension?
Yes: 3 safety recalls list suspension. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
What do owners say about suspension problems on the Cadillac SRX?
The most frequent phrase is “toe link”, in 40 of 259 complaints, followed by “traction control” (29).
Other Cadillac SRX problems
- Exterior Lighting problems (1,562)
- Electrical System problems (375)
- Power Train problems (249)
- Engine problems (185)
- Service Brakes problems (172)
- Steering problems (129)
- Structure problems (122)
- Electronic Stability Control (esc) problems (112)
See all Cadillac SRX problems.