2019 Ford Flex Problems, Complaints & Recalls
- Compared with other Flex years
- Far more complaints than other years 2nd of 11 for complaints
- Safety recalls
- 4 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 254 complaints with NHTSA about the 2019 Ford Flex. That ranks 2nd out of 11 Flex model years for complaints. The most reported problem area is back over prevention (143 complaints, 56%), typically at around 50,000 miles. Complaints mention 4 crashes, 3 injuries. There are 4 safety recalls covering this model year. NHTSA has opened 2 defect investigations involving it.
- 254owner complaints
- 4safety recalls
- 2NHTSA investigations
- 4complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2019 Ford Flex problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Back Over Prevention problems | 143 | 56% | 50,000 | “rearview camera” (30%) | — |
| Structure problems | 58 | 23% | 50,000 | “prevention structure” (38%) | — |
| Unknown or Other | 52 | 20% | 4,261 | — | — |
| Electrical System | 23 | 9% | 87,000 | — | — |
| Visibility/wiper | 11 | 4% | — | — | — |
| Suspension | 6 | 2% | 92,006 | — | — |
| Engine | 5 | 2% | — | — | — |
| Lane Departure | 4 | 2% | — | — | — |
| Power Train | 3 | 1% | — | — | — |
| Steering | 3 | 1% | — | — | — |
| Air Bags | 2 | 1% | 36,000 | — | — |
| Engine and Engine Cooling | 2 | 1% | 57,500 | — | — |
| Seat Belts | 2 | 1% | 35,000 | — | — |
| Equipment | 1 | 0% | — | — | — |
| Forward Collision Avoidance | 1 | 0% | — | — | — |
| Tires | 1 | 0% | 21,000 | — | — |
| Visibility | 1 | 0% | 95,000 | — | — |
| Wheels | 1 | 0% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2019 Ford Flex recalls (4)
Tap a recall to see the problem, the risk and the fix.
Structure:body
Problem: Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Risk: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Fix: Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.
Back over prevention: sensing system: camera
Problem: Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Risk: A rearview camera that fails to properly display an image can reduce the driverâs view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Back over prevention: sensing system: camera
Problem: Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
Risk: A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S75.
Electrical system:starter assembly; electrical system:alternator/generator/regulator
Problem: Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Risk: An electrical arc can increase the risk of a fire.
Fix: Ford will notify owners, and dealers will inspect the alternator and starter motor power supply cables to verify that they are properly secured, correcting them as necessary, free of charge. The recall began September 26, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S25.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- B-Pillar Trim Detachment (PE25007) — opened Aug 7, 2025, closed Aug 5, 2026, led to recall 25V732.
- Rear-view Camera Failure (PE24030) — opened Oct 11, 2024, closed Feb 2, 2026, led to recall 24V951.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
Rear View camera image is upside down / distorted. Looks to be acknowledged by Ford and NHTSA as a recall yet Ford Dealers are making me pay to have it fixed.
The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera displayed an upside-down image and occasionally the rear-view camera displayed an image with lines. The dealer was contacted by phone and made aware of the failure. The contact was informed that parts…
The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rear-view camera displayed a blank screen or a distorted image. The contact then received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do…
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was inoperable. The message "Camera…
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for…
Other Ford Flex years
| Year | Complaints | Recalls |
|---|---|---|
| 2019 | 254 | 4 |
| 2018 Flex | 68 | 3 |
| 2017 Flex | 42 | 4 |
| 2016 Flex | 98 | 3 |
| 2015 Flex | 113 | 4 |
| 2014 Flex | 249 | 4 |
| 2013 Flex | 580 | 6 |
| 2012 Flex | 64 | 2 |
| 2011 Flex | 144 | 2 |
| 2010 Flex | 139 | 1 |
| 2009 Flex | 181 | 1 |
See all Ford Flex problems by year, every Ford model, or the Ford VIN decoder.
Similar Ford models
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Frequently asked questions
What are the most common problems with the 2019 Ford Flex?
Owners most often report back over prevention, structure, unknown or other problems. The top one, back over prevention, accounts for 143 complaints.
Was there a recall on the 2019 Ford Flex?
Yes, 4 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2019 Ford Flex a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Flex model years, the 2019 has far more complaints than most years. Always get a pre-purchase inspection and check the VIN for open recalls.