2020 Mazda CX-5 Problems, Complaints & Recalls
- Compared with other CX-5 years
- Fewer complaints than other years 9th of 15 for complaints
- Safety recalls
- None on file
- NHTSA crash rating
- 5 out of 5 stars
Owners have filed 107 complaints with NHTSA about the 2020 Mazda CX-5. That ranks 9th out of 15 CX-5 model years for complaints. The most reported problem area is electrical system (30 complaints, 28%), typically at around 2,741 miles. Complaints mention 10 crashes, 6 injuries. There are no safety recalls on file for this model year.
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- 107owner complaints
- 0safety recalls
- 0NHTSA investigations
- 10complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 Mazda CX-5 problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Electrical System | 30 | 28% | 2,741 | — | — |
| Unknown or Other | 25 | 23% | 4,412 | — | — |
| Engine | 17 | 16% | 9,000 | — | — |
| Service Brakes | 13 | 12% | 289 | — | — |
| Forward Collision Avoidance | 12 | 11% | — | — | — |
| Power Train | 8 | 7% | 96,000 | — | — |
| Structure | 6 | 6% | 2,300 | — | — |
| Vehicle Speed Control | 6 | 6% | 16,350 | — | — |
| Air Bags | 5 | 5% | 2,800 | — | — |
| Back Over Prevention | 4 | 4% | — | — | — |
| Exterior Lighting | 4 | 4% | 1,656 | — | — |
| Fuel/propulsion System | 4 | 4% | 2,918 | — | — |
| Lane Departure | 4 | 4% | 10,000 | — | — |
| Visibility/wiper | 4 | 4% | 6,800 | — | — |
| Wheels | 2 | 2% | 1,414 | — | — |
| Engine and Engine Cooling | 1 | 1% | 32,000 | — | — |
| Equipment | 1 | 1% | — | — | — |
| Seat Belts | 1 | 1% | — | — | — |
| Seats | 1 | 1% | — | — | — |
| Service Brakes, Air | 1 | 1% | — | — | — |
| Steering | 1 | 1% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 Mazda CX-5 recalls (0)
No safety recalls are on file for the 2020 Mazda CX-5.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
When coasting into a parking space the car suddenly accelerated. At a high rate of speed, the car jumped the curb and planting area of median separating the parking area. The car struck 2 other cars on the other side of the median. The car directly in front of my car was moved several feet. My air…
I purchased a brand new Mazda CX5 in 2020 that now has 46,000 miles on it. It is experiencing the known âghost touchâ issue in which the entertainment system and screen displayed in the center of the dashboard turns itself off and on, changes settings, shuts off navigation while driving…
Cylinder Head has failed at 53,000 miles. Mazda has a technical service bulletin acknowledging that this is a common occurrence with this part. They have an extended warranty for the turbo engine but not for the standard engine. Looking through online forums, there are hundreds of not thousands of…
The infotainment display screen on my 2020 Mazda CX-5 has suffered a severe hardware failure resulting in un-commanded inputs, commonly known as "ghost touching." While driving at highway speeds, the touchscreen constantly registers phantom touches. It actively hijacks the vehicle's computer system…
Read windshield just shattered while driving down the highway. No object hit the windshield. On I-95 near PHL airport, near exit for Rt 420
Other Mazda CX-5 years
| Year | Complaints | Recalls |
|---|---|---|
| 2026 CX-5 | 16 | 0 |
| 2025 CX-5 | 28 | 0 |
| 2024 CX-5 | 45 | 0 |
| 2023 CX-5 | 64 | 0 |
| 2022 CX-5 | 65 | 0 |
| 2021 CX-5 | 148 | 0 |
| 2020 | 107 | 0 |
| 2019 CX-5 | 270 | 2 |
| 2018 CX-5 | 351 | 3 |
| 2017 CX-5 | 150 | 1 |
| 2016 CX-5 | 510 | 4 |
| 2015 CX-5 | 133 | 3 |
| 2014 CX-5 | 377 | 3 |
| 2013 CX-5 | 194 | 1 |
| 2012 CX-5 | 1 | 0 |
See all Mazda CX-5 problems by year, every Mazda model, or the Mazda VIN decoder.
Similar Mazda models
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Frequently asked questions
What are the most common problems with the 2020 Mazda CX-5?
Owners most often report electrical system, unknown or other, engine problems. The top one, electrical system, accounts for 30 complaints.
Was there a recall on the 2020 Mazda CX-5?
No safety recalls are on file for this model year.
Was the 2020 Mazda CX-5 a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other CX-5 model years, the 2020 has fewer complaints than most years, and NHTSA rates it 5 out of 5 stars overall in crash tests. Always get a pre-purchase inspection and check the VIN for open recalls.