RAM 2500 Structure Problems
Owners have filed 107 complaints with NHTSA about structure problems on the RAM 2500 across 11 model years. The 2019 model year has the most (25). The words owners use most often: “tailgate opened” (7% of reports).
- 107structure complaints
- —median miles at failure
- 5mention a crash
- 1mention an injury
- 3related recalls
- 53%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Tailgate opened: mentioned in 7 of 107 complaints (7%)
At what mileage do structure problems happen?
Based on 60 complaints that reported the odometer reading.
How serious are the reports?
Of 107 complaints, 5 mention a crash, 1 a fire, 1 an injury.
RAM 2500 structure complaints by model year
When owners reported it
Related recalls (3)
Structure:body:tailgate:hinge and attachments
Model years: 2019, 2020, 2021, 2022
Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Risk: An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.
Fix: Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.
Structure
Model years: 2019, 2020
Problem: Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.
Risk: A bed step that unexpectedly fails while in use increases the risk of injury to the user.
Fix: Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.
Structure:body:tailgate; latches/locks/linkages:tailgate:latch
Model years: 2015, 2016, 2017
Problem: Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Risk: If the tailgate latch releases and the tailgate opens while driving, cargo may fall out, creating a road hazard and increasing the risk of a crash.
Fix: Chrysler will notify owners, and dealers will repair the vehicle, free of charge. The recall began September 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U74.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
vehicle has been under recall since 2024 , taken to dealer multiple times , called ram line no resolve , vehicle is flashing codes through electrical system , and electronics , brakes have malfunctioned , called ram no resolve or timeline to fix given. Dealer has parts on shelf to fix but ram not…
While driving the rear tail gate drops. This has happened on several different occasions. Once it dropped while towing a trailer and I damaged the tailgate on the trailer tongue jack. There is no indicator in the cab of the truck to inform you that the tailgate has dropped, unlike the door…
What component or system failed or malfunctioned, and is it available for inspection upon request?: The right-side tailgate hinge assembly on my 2019 Ram 2500 failed and became increasingly difficult to operate. The tailgate now requires excessive force to open and close throughout its entire range…
There was a tailgate recall for the tailgate falling down potentially spilling cargo onto the road. The dealership Autonation Dodge in [XXX] tried fixing the recall multiple times but the tailgate kept falling down after they tried to fix it 2 or 3 times. Now they're trying to make me sign a…
The contact owns a 2020 Ram 2500. The contact stated that while standing directly behind the tailgate, the contact heard an audible "click", and the tailgate independently unlatched and opened, striking the contact's chest, and the contact was forcefully knocked to the ground. Due to the severity…
Frequently asked questions
Do all RAM 2500s have structure problems?
No. NHTSA has 107 owner complaints about structure for the RAM 2500. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the RAM 2500 structure?
Yes: 3 safety recalls list structure. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
What do owners say about structure problems on the RAM 2500?
The most frequent phrase is “tailgate opened”, in 7 of 107 complaints.
Other RAM 2500 problems
See all RAM 2500 problems.