2013 Thor Motor Coach Palazzo Problems, Complaints & Recalls
- Compared with other Palazzo years
- Not enough data 2nd of 11 for complaints
- Safety recalls
- 4 recalls: check your VIN
- NHTSA crash rating
- Not rated
Owners have filed 8 complaints with NHTSA about the 2013 Thor Motor Coach Palazzo. That ranks 2nd out of 11 Palazzo model years for complaints. The most reported problem area is visibility/wiper (5 complaints, 63%), typically at around 52,000 miles. There are 4 safety recalls covering this model year.
- 8owner complaints
- 4safety recalls
- 0NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2013 Thor Motor Coach Palazzo problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Visibility/wiper | 5 | 63% | 52,000 | — | — |
| Exterior Lighting | 2 | 25% | 8,250 | — | — |
| Equipment | 1 | 13% | — | — | — |
| Tires | 1 | 13% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2013 Thor Motor Coach Palazzo recalls (4)
Tap a recall to see the problem, the risk and the fix.
Visibility:windshield wiper/washer
Problem: Thor Motor Coach (TMC) is recalling certain 2013 Thor Ace, Daybreak, Challenger, Windsport, Hurricane, Outlaw, Tuscany, and Palazzo motorhomes. The windshield wiper system may have been incorrectly installed, causing the wipers to fail during use, reducing driver visibility.
Risk: A reduction of driver visibility can increase the risk of a crash.
Fix: TMC will notify owners, and dealers will verify that the windshield wiper system is installed correctly, repairing or replacing the wiper system as needed, free of charge. The recall began November 28, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000161.
Equipment
Problem: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Equipment
Problem: Thor Motor Coach is recalling certain model year 2013-2014 Challenger, Four Winds 5000, Hurricane, Chateau, Chateau Sport, and Windsport; model year 2013 Palazzo and Four Winds Siesta and model year 2014 Majestic motorhomes manufactured February 13, 2013, through April 09, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.
Risk: If motor damage occurs, it is possible that the awning can unfurl unexpectedly, either while the motorhome is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
Fix: Thor Motor Coach will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began during May 2013. Owners may contact Thor at 1-877-855-2867 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed.
Vehicle speed control:cruise control; exterior lighting:brake lights; electrical system
Problem: Thor Motor Coach (Thor) is recalling certain model year 2011 through 2013 Tuscany, Astoria, Ultrasport, Montecito, and Palazzo recreational vehicles manufactured from May 17, 2010, through October 30, 2012, built on Freightliner brand XB and XC custom chassis. The vehicles are equipped with diode jumpers that may come loose in their connectors resulting in an open circuit. Two circuits are affected: The one that disengages the cruise control with brake pedal use, and the one that illuminates the brake lights with brake pedal use.
Risk: Failure of the cruise control to disengage when the brakes are applied may increase the risk of a vehicle crash. Without the brake lights illuminating when the brakes are applied, the driver's intent is not communicated, increasing the risk of a crash.
Fix: Daimler Trucks (DTNA) will notify owners on behalf of Thor, and Freightliner dealers will inspect the diode jumpers to make sure they are fully locked in place and will correct the vehicles as needed. The recall is expected to begin January 28, 2013. Owners should contact DTNA Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time Monday through Friday, e-mail address [email protected], or the Customer Assistance Center at (800) FTL-HELP after normal business hours.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
The front driver and passenger window seals or some other component in the windows failed and the windows are fogged up. This makes it difficult to use the side view mirrors on the coach.
Driver and passenger windows are fogging up unexpectedly which causes loss of view. This is very dangerous when driving as it is difficult to see my side mirrors.
Passenger side window has started for fog over. Making is more difficult to see clearly thru the right hand outside mirror.
Visibility through front stationary portion of driver's side window is compromised due to internal "fogging" of two-pane glass window. Rear portion of window slides fore and aft. At some sun angles this fogging obscures driver's view of left side mirror making view of oncoming/passing traffic…
Thor uses hehr double-pane windows in most of their products. The windows frequently separate, and the glass panes can fall-out on the road, creating a hazard.
Other Thor Motor Coach Palazzo years
| Year | Complaints | Recalls |
|---|---|---|
| 2023 Palazzo | 0 | 1 |
| 2022 Palazzo | 4 | 1 |
| 2021 Palazzo | 0 | 2 |
| 2020 Palazzo | 3 | 1 |
| 2019 Palazzo | 1 | 4 |
| 2018 Palazzo | 12 | 3 |
| 2017 Palazzo | 6 | 2 |
| 2016 Palazzo | 2 | 1 |
| 2015 Palazzo | 0 | 1 |
| 2014 Palazzo | 7 | 4 |
| 2013 | 8 | 4 |
See all Thor Motor Coach Palazzo problems by year, every Thor Motor Coach model, or the VIN decoder.
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Frequently asked questions
What are the most common problems with the 2013 Thor Motor Coach Palazzo?
Owners most often report visibility/wiper, exterior lighting, equipment problems. The top one, visibility/wiper, accounts for 5 complaints.
Was there a recall on the 2013 Thor Motor Coach Palazzo?
Yes, 4 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2013 Thor Motor Coach Palazzo a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Palazzo model years, the 2013 has too little data to compare. Always get a pre-purchase inspection and check the VIN for open recalls.