2012 Volkswagen EOS Air Bags Problems
Owners have filed 64 complaints with NHTSA about air bags problems on the 2012 Volkswagen EOS, 68% of all complaints for this model year. Half of the reports with a mileage happened before 50,000 miles. The words owners use most often: “takata air bags” (23% of reports).
- 64air bags complaints
- 50,000median miles at failure
- 1mention a crash
- 1mention an injury
- 3related recalls
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Takata air bags: mentioned in 15 of 64 complaints (23%)
- Clock spring: mentioned in 6 of 64 complaints (9%)
At what mileage do air bags problems happen?
Based on 14 complaints that reported the odometer reading.
How serious are the reports?
Of 64 complaints, 1 mention a crash, 1 an injury.
Volkswagen EOS air bags complaints by model year
When owners reported it
Related recalls (3)
Air bags:frontal:driver side:inflator module
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Air bags:frontal:driver side:inflator module
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Air bags:frontal
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Fix: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
My airbag light came on my 2012 EOS and Vw dealer said it was a Clock Spring part issue causing it part number (5K0-953-569-AL) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure VW had a recall/bulletin or campaign on this issue. Appears for some…
In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a…
Vw recall69l2 airbag -clock spring failure nhrsa campain #15v483000
Frequently asked questions
Do all 2012 Volkswagen EOSs have air bags problems?
No. NHTSA has 64 owner complaints about air bags for the 2012 Volkswagen EOS (68% of the 94 complaints for this model year). Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the 2012 Volkswagen EOS air bags?
Yes: 3 safety recalls list air bags. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
At what mileage do air bags problems start?
The median reported mileage is 50,000 miles: half of the reports with a mileage came before that.
What do owners say about air bags problems on the 2012 Volkswagen EOS?
The most frequent phrase is “takata air bags”, in 15 of 64 complaints, followed by “clock spring” (6).
See all 2012 Volkswagen EOS problems or air bags problems across all EOS years.