Volkswagen EOS Air Bags Problems
Owners have filed 168 complaints with NHTSA about air bags problems on the Volkswagen EOS across 9 model years. The 2012 model year has the most (64). The words owners use most often: “takata air bags” (25% of reports).
- 168air bags complaints
- —median miles at failure
- 6mention a crash
- 3mention an injury
- 4related recalls
- 20%of reports with a speed happened at 50+ mph
What owners describe
Phrases that appear unusually often in these complaints compared with complaints about other cars.
- Takata air bags: mentioned in 42 of 168 complaints (25%)
- Clock spring: mentioned in 10 of 168 complaints (6%)
At what mileage do air bags problems happen?
Based on 51 complaints that reported the odometer reading.
How serious are the reports?
Of 168 complaints, 6 mention a crash, 3 an injury.
Volkswagen EOS air bags complaints by model year
When owners reported it
Related recalls (4)
Air bags:frontal:driver side:inflator module
Model years: 2015, 2016
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 4, 2019. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298; Audi owners may contact Audi at 1-800-253-2834. Volkswagen's number for this recall is 69S8 (Audi) and 69Y5 (Volkswagen).
Air bags:frontal:driver side:inflator module
Model years: 2010, 2011, 2012, 2013, 2014
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Air bags:frontal:driver side:inflator module
Model years: 2012, 2013, 2014
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Air bags:frontal
Model years: 2010, 2011, 2012, 2013
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Fix: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
What owners report
Short excerpts of recent complaints, with personal details removed. Full reports are on NHTSA.gov.
My airbag light came on my 2012 EOS and Vw dealer said it was a Clock Spring part issue causing it part number (5K0-953-569-AL) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure VW had a recall/bulletin or campaign on this issue. Appears for some…
In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a…
The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an…
I have contacted vw and brought vehicle in for airbag module light. Code 01218 due to passenger seat airbag. Was told it wasnât repairable. Isnât this a safety issue? I thought all airbags were covered under the life of the vehicle?
The clockspring on the car went out. This mean all steering wheel controls donât work, but more importantly, the air bags do not work either. We were told by the dealer the clocksprings are on back order and have been since November 2021. There are 8500 already on back order. We were told it…
Frequently asked questions
Do all Volkswagen EOSs have air bags problems?
No. NHTSA has 168 owner complaints about air bags for the Volkswagen EOS. Complaint data shows that the problem is reported, not how many of all cars sold are affected.
Was there a recall on the Volkswagen EOS air bags?
Yes: 4 safety recalls list air bags. Check your VIN on NHTSA.gov to see whether the fix was done on your car.
What do owners say about air bags problems on the Volkswagen EOS?
The most frequent phrase is “takata air bags”, in 42 of 168 complaints, followed by “clock spring” (10).
Other Volkswagen EOS problems
- Power Train problems (102)
See all Volkswagen EOS problems.