2020 Dodge Durango Problems, Complaints & Recalls
- Compared with other Durango years
- Far fewer complaints than other years 23rd of 29 for complaints
- Safety recalls
- 2 recalls: check your VIN
- NHTSA crash rating
- 4 out of 5 stars
Owners have filed 55 complaints with NHTSA about the 2020 Dodge Durango. That ranks 23rd out of 29 Durango model years for complaints. The most reported problem area is exterior lighting (22 complaints, 40%). Complaints mention 3 fires, 5 injuries. There are 2 safety recalls covering this model year. NHTSA has opened 1 defect investigation involving it.
- 55owner complaints
- 2safety recalls
- 1NHTSA investigations
- 0complaints mentioning a crash
Complaints are unverified owner reports and are not adjusted for sales volume.
Most common 2020 Dodge Durango problems
Complaints grouped by the part of the car owners reported, with the median mileage when the problem happened.
| Problem area | Complaints | Share | Median miles | Owners mention most | Typical repair cost |
|---|---|---|---|---|---|
| Exterior Lighting | 22 | 40% | — | — | — |
| Electrical System | 9 | 16% | 20,590 | — | — |
| Engine | 7 | 13% | — | — | — |
| Unknown or Other | 6 | 11% | — | — | — |
| Structure | 4 | 7% | — | — | — |
| Air Bags | 3 | 5% | 77,528 | — | — |
| Power Train | 3 | 5% | 29,980 | — | — |
| Service Brakes | 3 | 5% | 26,700 | — | — |
| Steering | 3 | 5% | 24,085 | — | — |
| Vehicle Speed Control | 3 | 5% | 26,700 | — | — |
| Fuel/propulsion System | 2 | 4% | — | — | — |
| Seat Belts | 2 | 4% | — | — | — |
| Seats | 2 | 4% | 130,000 | — | — |
| Wheels | 2 | 4% | — | — | — |
| Suspension | 1 | 2% | — | — | — |
One complaint can list several problem areas, so shares can add up to more than 100%.
Complaints by year received
2020 Dodge Durango recalls (2)
Tap a recall to see the problem, the risk and the fix.
Air bags:critical fasteners; air bags:side/window:curtain
Problem: Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Risk: A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
Fix: Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
Back over prevention: sensing system: camera
Problem: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
To see whether a specific car still has an open recall, enter its VIN on NHTSA's official recall lookup. You can also decode a VIN here.
NHTSA defect investigations
- Active Head Rest Inadvertent Deployment (PE19014) — opened Sep 9, 2019, closed Feb 25, 2026.
Recent owner reports
Short excerpts of the latest complaints filed with NHTSA, with personal details removed. Full reports can be searched on NHTSA.gov.
Purchased in XXX from Tri Star Motors in [XXX] with approximately 18,000 miles on it. In XXX, I noticed some flickering on the passenger side racetrack light and water entrapment after a somewhat heavy snowfall. After some research, I removed the drain bolt and drained the water out. I left the…
My entire lighting system in back of truck stopped working. The racetrack lighting system. The license plate lights done. I cannot drive the car at night because I will get pulled over. Dodge saying it is not covered under the extended warranty I purchased.
My 2020 Dodge Durango experienced a severe interior dashboard fire that appeared to originate in the center dash/radio area while the vehicle was parkedin driveway. The fire caused extensive melting and burn damage throughout the dashboard, center console, wiring, and surrounding interior…
Tail light not working, was replaced, replacement also malfunctioning.
While driving normally, not in an accident, the active head restraint system failed and slammed into my head. If there was traffic this would have likely caused an accident because it was unexpected, severe, and abrupt while leaving me disoriented and with a persistent headache. This is absolutely…
Other Dodge Durango years
← 2019 Durango · 2021 Durango →
| Year | Complaints | Recalls |
|---|---|---|
| 2026 Durango | 14 | 0 |
| 2025 Durango | 8 | 0 |
| 2024 Durango | 14 | 0 |
| 2023 Durango | 32 | 2 |
| 2022 Durango | 58 | 7 |
| 2021 Durango | 203 | 8 |
| 2020 | 55 | 2 |
| 2019 Durango | 144 | 4 |
| 2018 Durango | 233 | 5 |
| 2017 Durango | 213 | 2 |
| 2016 Durango | 161 | 3 |
| 2015 Durango | 503 | 4 |
| 2014 Durango | 782 | 11 |
| 2013 Durango | 640 | 11 |
| 2012 Durango | 640 | 10 |
| 2011 Durango | 800 | 8 |
| 2009 Durango | 12 | 4 |
| 2008 Durango | 97 | 2 |
| 2007 Durango | 191 | 4 |
| 2006 Durango | 852 | 9 |
| 2005 Durango | 1,567 | 8 |
| 2004 Durango | 1,115 | 8 |
| 2003 Durango | 339 | 4 |
| 2002 Durango | 423 | 4 |
| 2001 Durango | 665 | 5 |
| 2000 Durango | 1,075 | 2 |
| 1999 Durango | 1,967 | 3 |
| 1998 Durango | 965 | 4 |
| 1997 Durango | 4 | 1 |
See all Dodge Durango problems by year, every Dodge model, or the Dodge VIN decoder.
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Frequently asked questions
What are the most common problems with the 2020 Dodge Durango?
Owners most often report exterior lighting, electrical system, engine problems. The top one, exterior lighting, accounts for 22 complaints.
Was there a recall on the 2020 Dodge Durango?
Yes, 2 safety recalls. Enter your VIN at NHTSA.gov to check whether the repairs were done on your car.
Was the 2020 Dodge Durango a good year?
Complaint data can't fully answer that, because counts aren't adjusted for sales. Compared with other Durango model years, the 2020 has far fewer complaints than most years, and NHTSA rates it 4 out of 5 stars overall in crash tests. Always get a pre-purchase inspection and check the VIN for open recalls.